Millbrae Cabinet Shop

I’ve used Millbrae cabinet shop 4 times. Two at previous house, and 2 at the current house.
I’ve had Kevin (owner) design/​build custom furniture in addition to built in cabinets. I wouldn’t hesitate to use them again.
You can see pictures we uploaded of work from both houses.

I’ve used Millbrae Cabinet Shop on several occasions and have been thrilled with the results. Kevin came to out home and suggested a pantry that we couldn’t even conceive. The results were fantastic. Great quality custom work. Great service. Highly recommend. I know ill use them again.

I walked into Kevin’s shop and was interested in giving some local guys some business. Kevin was super nice and agreed to stop by my house twice to take some measurements. After the second visit, he has disappeared. I have left messages for his receptionist twice and nothing back. I understand that I am not remodeling a house in Hillsborough but please don’t just leave me hanging.

We wanted to build a custom kitchen island/​breakfast bar to match our existing cabinets and this shop is just down the street from us. Michael came to our house, took measurements, we exchanged some ideas and he said he would get back to us with plans within a week. Two weeks later, nothing. I tried calling three times during business hours and nobody picked up so I left messages, none of which were returned. So I stopped by the shop and spoke to another guy who said he would remind Michael. Another week went by. Nothing. I stopped in again and Michael was there. «I owe you something, don’t I?» he said. YA THINK? This was on a Thursday. He said, «Monday, I promise.» That was three weeks ago. I haven’t heard back, and I’ll be damned if I’m going to set foot in that store again. I wish I could vouch for the quality of their work, but alas … I wish they had just been upfront with me. If they’re too busy or it’s too small a job, just say so instead of dicking around and just being unconscionably unprofessional.

Millbrae Cabinet Shop is an excellent resource for custom cabinets. We are a custom home builder /​developer and have used Kevin for our projects for the past ten years. His quality is unbeatable and service is at its best. They have done more than a dozen kitchens and libraries for me and have been extremely happy with all of them. I highly recommend them to everyone.
Bob Gilson, Gilson Development Inc.

This review is not based on actual performance of work or receipt of goods. It’s based on my experience in getting an estimate.
I called Millbrae Cabinet Shop to schedule an appointment. Kevin seemed very friendly and agreed to meet me on the same afternoon. When he missed our scheduled appointment, I called him back at the store and apparently he had forgotten about it. He came out within 15 minutes and took measurements for my proposed work. He said that he would have an estimate within a few days.
By the following week, I still had not received a response. I left a message to follow-​up, but no one ever called back.