Autozone

I needed a lugnut for my dad’s 97 Ranger, so I checked online and it showed the Millbrae store had 3 in stock. I go there on my way to work and ask the guy at the counter for the lugnut. I gave him the info of the vehicle and told him «lug nut». He resumes to input the info and tells me its $ 49.99. I’m like WTF and proceed to tell him it’s a $ 3 part and he’s searching for the wrong item. So I tell him again it’s a «lug nut» and he types in again «lock nut». OMG what a morning. So I help the guy type in «lug nut» and then he’s like «ohhh lug nut». So the computer shows 3 in stock, he goes to check, and comes back and says «we don’t have it». Another worker kinda hears that I’m getting upset. He asks what I’m looking for and I tell him. He smiles and shakes his head like he knew it’s not in stock. Riddle me this… why don’t you update the darn inventory (its probably there but they can’t find it. I think Waldo is holding the lug nuts hostage). Any hoot, I then ask for a blister pack of 194 bulbs. The first worker starts typing and he’s searching for 194 bolt. I repeatedly tell him bulb and spell it out… he looked confused with hands hovering over the keyboard but not typing. The other worker tells him bulb and took over and searched. No blister pack, they want $ 5 for 2 bulbs which is a ripoff… off to Oreilly I go. $ 10.99 for pack of 10

Amazing customer service from everybody that workes here!!! Jeff Amd Adrian both came and actually did hands on help! After going to O’Reillys And them saying it wasn’t the battery my boyfriend and I came here to auto zone. Thank goodness!!! These ppl helped out way more and I will be back with any other questions. Lots of trust in these people.

Horrible customer service! I ordered a part on Sunday ²⁄₇ and they said it would arrive ²⁄₉ (Tuesday). When I ordered, I told them I was calling from my work so I could get the company discount but I was going to pay out of pocket. They said that was fine. 2 hours later they send someone down to collect the money and had my coworker call me while I was with a customer to let me know they had to receive payment or they would cancel the order. I told them I am happy to go down there and pay or give my card number over the phone and they asked me to just stop by when I can. I didn’t get a chance to do stop by that day but did so the next day. They said they would drop it off at my work when it arrives. Wow! great service right? NO! They not only did NOT do that but they didn’t even call me when it arrived. Hey, they got their money already so why bother doing anything else right? I called 5 times since I ordered and spoke to someone 3 times. 2 times when I called, no one answered. 2 out of the 3 times they asked «Did someone call you to tell you that the part was in?» but it was said in a way more like «if we didn’t call you then your part isn’t in so why are you calling us?». I said ‘no” and they looked and said the part hadn’t arrived yet and that they would call me when it arrives. On the 3^rd call where I actually got a hold of someone (today) they gave me the same line about someone calling me and then checked and the part HAD arrived on ²⁄₈. I told them how disappointed I was with their customer service and rather than apologize the guy said, you can just get a refund when you come in. So, to sum things up 1) called when part arrived FAIL 2) Actually checked when I called two times if part was physically there FAIL 3) delivered part when it arrived FAIL 4) Offer an apology when they clearly screwed up and provide some sort of shred of customer service throughout FAIL.

went here for snow chains, someone came out and took a look at my car, and i purchased them. made it up to tahoe not needing them, but it snowed overnight, and totally needed them to leave our cabin. and low and behold… he sold me the wrong size! booooooo!

Came in here to purchase floor mats and seat covers for my car. I was immediately assisted by Nik and Hank. I received suggestions for both, and they looked perfect in my car. Definitely exceeded my expectations, especially with the genuine service, nice selection and great value!

Jose L. just saved my life! My headlights died on the freeway at night. I pulled in and he changed them for me on the spot. Great friendly service!

Nick at Autozone was incredible. He took his time to put in my new headlights on my 2007 Prius. He was honest and very polite. He told me exactly the bulbs I needed and went out of his way to get them.

Smallish store, typical selection, but helpful employees. Convenient since my gym is around the corner. Better than a lot of other options in the area.

Err… the staffs aren’t rude, but they aren’t friendly either. I am an auto native but I do want to learn and buy something!!! Guess not every store is REI or Sports Basement
I went for snow chains. When going in, the staff at the counter was chatting with some customer while the other seemed to be busy arranging stuff. I fooled around as I couldn’t find what I want. I had to walk «obviously» to the counter that the staff could see me and asked the other one to help me. (Ok. so chatting with others is more important than serving customers?)
He is slow and… well just a staff, knew nothing about the chains while the counter one had the attitude as if «if you know nothing, you shouldn’t come in for auto products nor should you drive!» Well… this is definitely personal feeling but I just don’t like this customer service :(
Super new to the auto business but in doubt if I really need to pay a lot in this industry for «reasonable» treatment.

This is our neighborhood auto store that is always stocked with the things I need especially when I’m having an emergency which is all the time because I don’t know much about cars. The guys here are customer service friendly and are very HELPFUL!!! I asked them to replace my windshield wipers they said No Problem!!! check the oil and coolant No Problem!!! borrow jumper cables to bring in a battery for testing and charging No Problem!!! These guys ROCK!!! Need help ask Bryce he will help you. Thank you guys at Auto zone Millbrae ca.

I had a problem (nothing of their doing) that required I produce a long-​lost receipt for a major purchase I did 6 months ago. The person who answered the phone went above and beyond to get this info, calling other stores to check. Could have said, «so sorry, no,» but did not.

THANK YOU Sagani Diaz!
We noticed that one of my Highlander’s headlamps went out so we stopped off at AutoZone to pick up some replacement bulbs.
We chose the Silverstar Ultra, for ultra night vision. For added light, I run my fog lamps all the time, but the Ultra provides extra light for distance.
When it was time to check out, Sagani highly recommended that I purchase, «Bulb Grease». This mainly helps prevent oxidation on the contacts and was only a little over a buck. He also told us to not handle the bulbs with our bare hands and threw in a pair of disposable gloves with our goodies!
It would be dark soon, so upon exiting the store, we decided to change the bulb right there. My Highlander has a rubber cap with a hook on it which made it difficult to access the old bulb. Sagani TO THE RESCUE as he donned a pair of gloves and began his magic! In a matter of no time, both bulbs were replaced and we were safely on our way!
I LOVE customer service like that… very HANDS ON!

I went here to get a new bulb, wiper blades and brake fluid. I didn’t even know where the brake fluid was in my engine but I was going to figure it out. Mr Diaz not only helped me find the right stuff for my car, he installed everything in like 5 mins. I am so impressed by the level of customer service and knowledge! I highly recommend!

Great customer service. Went in to buy oil and a filter for my dad’s car and the employees were very helpful in helping me find the correct filter number.

I went here yesterday to buy a new bulb for one of my headlights. The store manager, Gordon, was very helpful and even put the new bulb on for me since I had no idea how to do that.
He also told me to come back and they’d help me out when the other bulb went out.
He definitely went out of his way to help me, I don’t know too many places that will do that for you and not charge you extra. Definitely coming back here when I have any car issues.
Good to know: When one bulb goes out it’s a sure indicator that the second will be going out soon. –Gordon Hull (Store Manager)

My original battery turned bad. I purchased a new battery recommended by the staff. A couple of weeks later, I could not start my car. I brought the battery back and they gave me a battery with higher cranks. The staff tested the battery and stated I had a bad alternator. Replaced the bad alternator and my cars been running like a champ.
The staff is great and the service is good. My only negative experience is having to bring the first battery back (reason for 4 stars). Otherwise, another satisfied customer.
BTW. I just submitted my original battery for $ 12 today that I kept in my garage since I replaced it. Extra money in my pockets!

Came in twice in the span of two days with battery issues.
First time, it was my father’s old 1992 Previa van. The battery is obviously not as awesome as it used to be and is due for replacement. Tech David Vo came over while we were in the store viewing the selection to explain the difference between each levels of Duralast brand batteries. He then quickly got out of the way which I liked very much. Decided to go with a Duralast Gold and am very satisfied with the purchase.
Second time, it was for my own car. It has had trouble starting these past days, so I thought the battery was going out. Took it to Autozone again, and it just so happens, David Vo assisted me. He tested the battery out and it turned out to be fine.

Waking up on a Monday morning to a dead car battery– fail. After a jump start I drove to AutoZone and was lucky to have been graced with the knowledge of Gordon, the service representative. Gordon was incredibly helpful in informing me about my new car battery options and other accessories I would need to ensure my new battery would last me a long time.
Tools in hand, Gordon escorted me to the parking lot where he installed my battery (for free!) and cleaned off the corosion on the connectors. I can’t thank him enough for the time he spent making sure I had everything I needed to get back on the road.
Not that I want to be back at AutoZone any time soon, but this experience was fantastic!

On July 14, 2012 at 14:17, I went to this Autozone in Millbrae because my battery was giving me problems. When it comes down to auto parts I am loyal to Autozone for their great customer service and the fact that they are always willing to lend a hand.
This was the first time I have ever experienced bad customer service at Autozone and it leaves me with a bad taste in my mouth. It has been 2 months now since the day I experienced poor service and I still get disappointed thinking the type of unprofessional service I experienced from the Manager Julio Serrano.
When I went into the store to enquirer about their batteries and I was assisted by one of their customer service agent by the name of Dan. I explained to him my situation and he was very kind to grab his battery kit and test my battery before a necessary purchase. After running the results, he was very thorough on the issue and explained the scenario very well. He was not being persistent on making a bad purchase, he just basically laid out the facts. So I proceeded with buying the battery. Dan then asked if I needed assistance changing the battery. I said yes, since I did not have the proper tools to change the battery. So he grabbed his kit again and we headed outside. While we were replacing the battery, we ran into an unexpected issue. We were trying to get creative to go around this issue when the Manager Julio Serrano came outside to tell Dan he needed to make a delivery. Dan replied back and told Julio that he was going to finish assisting me and he would head on out. The issue was still there and Dan kept on working on it to make it work. Dan and I then figured out a way to solve the issue and as we started working on it, the Manager Julio comes out again and tells him he needs make the delivery now. Dan looked at me with a sign of confusion and then tells me I am sorry but I have to go. So I was stuck there for 30 min working on the issue by myself. Dan did everything he could and I commend him for his superb quality service!
The entire positive experience that I gained from Dan all went down the drain in just a matter of seconds by how poorly the Manager Julio Serrano handled the situation. I would never expect a manager to be very rude in front of a paying customer. If he really needed the delivery to be made at that instance, he could have either asked someone else to take over for Dan or Julio could have taken over to finish the job. Neither was done!!!
Also, when I was working on the issue, I realized that I needed to buy one more part from what was already an expensive purchase, to finish the job. Just my luck, the cashier was no other than Julio himself. I handed him the the part and the form of payment with my loyalty card and with a smart remark, he returns the card and stated that I would not get any points for the purchase because it was such a small payment. Bad advise on his end, usually no matter how big or small the purchase is, you should always encourage your customers to swipe their loyalty card. Not only that but he did not even bother to ask and see if there was anything he or his employees could do to help with the installation of my battery.
I work in the customer service industry and I can say that I am very patient and understanding with others in the customer service field, but the way this was all handled by the head of the store just puts a bad name to such a great and helpful company. Julio Serrano is not the right kind of Manager you want leading one of your stores.
After this experience, I have not stepped into another Autozone store and I am not even sure if I would like to do so. Overpriced battery and bad management is definitely not something I would want to deal with again!!!

Went in to buy a battery for my car…$ 200 what the he… There was no way I was going to pay that amount.
Went to Sears and got one for $ 99 incl. tax