Proclean Cleaning Services

I received a money-​mailer coupon and called on a Monday & was able to secure an appointment for Wednesday, 2 days later to have them Upholstery clean 2 sofas.
1 was a large L-​shaped sectional. The other, a large sofa w/​an upholstered ottoman. They charged me $ 235 for the 2 large sofas & ottoman. VERY reasonable considering ChemDry quoted me almost $ 500.
Nobody tried to up-​sell me on anything. The quote I received over the phone matched exactly what I paid.
I had an appointment window of between noon and 2pm. Andrew arrived at 11:30 and politely asked if he could start early. I asked how long it would take to complete and he quoted me 1.5hours. He was done in the exact amount of time stated.
My sofa’s look brand new!!! MONEY WELL SPENT — I will use them again for upholstery!

Surprised by the negative reviews. Alex from Proclean came to clean my air ducts through Amazon Homeservices. I had accidentally selected my work address, so he had to drive an extra 20 min to get to me. Didn’t charge me extra even though it was my fault and did an excellent job. My allergies are much better now!
Offered me a discount for paying cash, FYI.

I had them out to clean carpets, those seemed to be nicely cleaned. However, 2 weeks after their visit, my dryer broke. We discovered that it was due to overheating. I had a company come inspect the dryer vent… it was 95% clogged! I spoke with ProClean, David, specifically, and he said they aren’t liable for the dryer because they don’t work on appliances. He also said that the dryer vent was probably clogged by a birds nest or sock… really, 2 weeks after you cleaned it? Needless to say the other company that I paid to clean up their mess, didn’t find a sock or birds nest. So I filed a complaint with the BBB for the dryer issue. They did come back out and replaced my dryer hose, but still say that a clogged dryer vent wouldn’t cause the dryer to overheat.
I also had them clean the air ducts, while the other company was at my home inspecting the dryer vent (obviously an issue), I decided to have them check the air ducts; they determined that it hadn’t been properly cleaned and the main ducts were still quite dusty/​dirty. ProClean came back out and did a video inspection of the ducts to show me that they were in fact clean. I appreciate the follow up, but they did a poor job on the dryer vent, which I still believe caused my dryer to overheat, so I can only give 3 stars.

Beware! They may cause more damage then they are worth.
ProClean Cleaning Services came to do a chimney cleaning on ⁹⁄₀₄. They failed to place the chimney cap back on after cleaning. I realized this after a month and continued odors coming from the chimney.
I called their office and asked for them to send someone to place the cap back on and they refused.
Horrible service. I only hope there is no damage to my chimney due to their work.

I should have listen to the Unilocal Reviews in regards to ProClean Cleaning Services. The technician arrived an hour into his time window of 5−7p.m unprepared. He demanded that we pay $ 80 (service was for $ 70). Although we had already purchased the dryer vent cleaning service through Angie’s List, he had no record of our work order. He completed the job within minutes and didn’t bother to explain what he had done, future preventive measures, or when we should have the service done again. In addition this, we purchased the service September 25 and filled out scheduling request days. We received an email a week later informing us that we could schedule appointments by phone (grr –then why offer this online service?). I tried calling to schedule an appointment and the company did not answer. After a horrendous round of phone tag I had an evening appointment scheduled for Tuesday, October 13. I would not use or recommended this service in the future or refer this company to anyone.

I called and made an appointment for 2 weeks in advance. On the day of, the «receptionist» calls me to let me know the truck broke down and they aren’t able to make it to the appointment to clean my ducts. She rescheduled for the following Monday and «fit me in.»
I had the ValPak coupon for $ 45 which includes 1 cold air return, 1 main duct, filter cleaning, and a free chimney inspection. All I really wanted was the air ducts cleaned… as well as the cold air return.
We have had issues with the furnace for years and last year it finally broke down. We had someone replace it last fall. So I am very familiar with the system and know we qualified for the coupon. The «technician» who came today (it is the following Monday) argued with me for a good 5 min about the system and that it has 2 main ducts. I know for a fact it only has one. He insisted… and persisted to argue with me. I asked him to leave… that is not ok with me… especially when my landlord was nice enough to pay for the coupon service price. I wasn’t going to ask them to pay more after their kindness.

Yikes! If I could give this place 0 stars I would! Do not use this company. I paid $ 39 for a groupon that included air duct cleaning (which I thought meant cleaning fans) and a dryer vent clean. The tech told me I could not use the groupon because I did not have an air duct system. Instead of honoring the $ 39 paid for the groupon, he charged me $ 120 to clean the dryer (which would have been included in the groupon) and $ 77 to clean 4 small bathroom fans. They did not even take the cover to the fans off to clean them. You can definitely get better service somewhere else and cheaper!!!

Go with a better cleaning company!!!
I received a groupon as a gift and scheduled an appt. Upon arrival of the company the guy was instantly trying to sell me more than I purchased, he told me it would be an additional $ 160. When I told him no thanks I just want what’s on the groupon he lowered it to $ 120. Once again I told him no just do what’s on the groupon he lowered it to $ 100. I didn’t want to pay anymore the groupon was a gift so instead of doing what was listed he said he won’t do any services and to get our money back from groupon. Ok thanks for horrible services from both this cleaning service and groupon! Do not go with them they are scammers trying to get money!

I called Alex at ProClean and set up an appointment to have my air ducts and carpets cleaned. His team arrived on time and did the work as ordered. They were professional and courteous and did a great job. I wouldn’t hesitate to call them again!

Nice people did a good job, scrubbing machine for carpet cleaning is really good, cleans pretty well I was completely satisfied by results

I contacted them through a money mailer coupon. Bad idea. When I scheduled I told them that the apt was on the 4^th floor but they still sent the truck/​tech with the wrong equipment. I left three messages to re-​schedule and never received a call back.

I used a Money Mailer coupon. 4 Bedrooms for $ 89.99.
Of course they tried to up sell me. It toke John 22 minutes (9:45 Start to 10:02 end) to do my 4 rooms… maybe it’s me, but I think it should have taken longer. The coupon stated Pre-​spotting was included, but NO pre-​spotting was done. The carpets were too wet! My molding was left dirty, and lint from the machine was left in my driveway; not very professional. The coupon also shows a Deep-​Scrub carpet cleaner, which is why I chose them. However, they only use that on the Gold and Platinum packages. I was also asked if I could pay by cash! Overall not happy with this service. Would not recommended.

Never fall for their $ 39.99 coupon. This business is extremely dishonest. I set an appointment with them almost a month in advance. They showed up late for the appointment and then took a quick look at the furnace. Then they said they needed to cut hole in the furnace duct to suck air out and then re-​seal it and since my furnace duct was not designed for that is was an additional $ 175 or sth. Then I asked how were other people able to clean the ducts in the past (my house is 1988 built) — they said others did not do a good job it seems. The final quote was for $ 250. When I declined, the guy called up his manager and then apparently they could give me a good deal if a paid in cash — so they brought the quote down to $ 175.
Then we got to the carpet cleaning part, which they tried to sell me real hard. $ 100 for 3 areas and they tried to convince me that what I showed them was worth 4 areas.
Anyways, I thought may be we can get the carpet work done and get going.
Oh wait !. but their visit today was just for the quote. Apparently then needed to comeback another day to do the actual work. Are you kidding me — I came back early from work to get the job done and when I had set the appointment over the phone it was to get the work done (both vent and carpet) not to get a quote. Needless to say I am looking elsewhere to get the work done.
Avoid them, these folks DID NOT look trustworthy at all. Almost felt like they are running some kind of scam !!

Wow, classic bait-​and-​switch! We bought a LivingSocial coupon for a standard duct cleaning, which included one return duct, one main duct, and twelve vents. We called and even verified «one main outflow, one main inflow», which I faithfully recorded on the voucher. When the technician arrived, he said that our standard set up of one main inflow and one main outflow was nonstandard. He said it would be an extra $ 165 + tax to do the job if we wanted the inflow to be cleaned. How could a furnace not have both an inflow and an outflow, I asked? He insisted that some «apartments» have one only pipe coming into the furnace. Completely nonsensical of course, because who would design a furnace that intentionally mixed hot and cold air?
To make a long story short, we sent him home. To others who endure this bait-​and-​switch, I would strongly recommend pursuing a refund with LivingSocial and/​or your credit card company. That is exactly what we will be doing. Too many surely fall for their strategy of preying on vulnerable customers. How deceitful!