North Creek Roofing

Chris and the team at North Creek Roofing are top notch! We had a leak in our roof that several other roofing contractors were unable to figure out where it was leaking from and would patch up a few spots only to have a big storm and more water leaking from the ceiling. We were told we might need our whole roof repaired. We called NCR and Chris came out. He was honest from the beginning saying that our roof was in decent shape and didn’t need to be replaced. He located the point of water entry, made the repairs and replaced all other areas that were in need of repairs. Finally we never had a leak in the same spot again!!! We were so happy with the quality of work, professional and friendly staff and reasonable prices. We just listed our house to be sold and needed a few more items to be fixed after the inspection. I called Chris, he came right out and fixed them for us. I could not be happier with the customer service and quality of work they do. I would highly recommend North Creek Roofing and enjoyed working with Chris.

We have a barn on our property with an improperly installed roof (from another company — installed before we bought the house) — when the other company wouldn’t honor their work I ended up contacting North Creek Roofing. They have exceeded expectations on all fronts. They got back to me faster than promised (same day) — showed up on the front end of their appointment window (I stressed that earlier was better — Chris actually called to say he could make it earlier, if I needed). Chris quickly identified the problems with the old roof and proposed a solution that didn’t involve an entire replacement. The bid came back faster than promised and was well below what I anticipated. I’ll update the review after the work is done; but, so far I’m quite impressed.

Just had our roof replaced and everything was great! Evan thoroughly explained all our options and their recommendations. Scheduling was easy, work was completed in a timely manner and we were very impressed with the final result. The crew seemed very efficient and professional. Cleanup was handled well. John, the manager, was super helpful all along the way. Would definitely recommend!

I’m disappointed! After the big windstorm in 2006 I had some shingles missing or lose. I called North Creek and they sent Chris out (turns out I had worked with Chris’ brother) and he said there were so few that he could do it for me rather than send someone out later. It was great and reasonable priced.
Today my neighbor told me that I again had some missing shingles and that it appeared that water could get in my garage (who knows if any are missing where he can’t see?).
I called North Creek because they were so good last time and they only want to talk to me if I am in need of a re-​roof, which I probably am this summer, but someone else will be getting that business from me.

I’m a bit late in writing this review but still wanted to give North Creek Roofing a big KUDOS to doing a great job on my roof and AWESOME customer service!!! I got an estimate from Josh on 10/​30/​2015. I had a leak in my roof and asked him many questions. He was very patient, nice, and educated me on the different materials used for roofs, the impacts, and pros/​cons of the different types of materials as well as what was used on my house. After he gave me my estimate and i was unsure of what i wanted to do, he was nice enough to do a break down of other options. He also answered my questions regarding each option and put my mind at ease knowing I was unsure and a bit nervous. He was very kind, patient, and gave me all the information i needed so i could make a decision. i really appreciate his customer service because now a days people tend to be impatient and make you feel like your wasting their time. When it was time to get our roof fixed, the staff and the PM was AWESOME! They got the job done in the time they stated they would. They also had EXCELLENT customer service as well! I would definitely recommend them to my family, friends, and coworkers!!! I now have a beautiful roof thanks to these guys!

I found at that I needed a new roof, and I began reaching out for estimates.
North Creek Roofing arrived for the estimate, and followed up quickly with a written proposal.
They responded to all of my questions, and went out of their way to keep coming over to sign an addendum I added to the contract and to choose roofing colors.
The foreman estimated the job would take at most three days. The crew worked until the sun went down, and completed the project in one day. They cleaned up everything, and were very polite and clean during the whole process.
They were also very respectful of my having animals, and continued to inform me every time they needed to open the back gate, to ensure my pets were safe inside.
I would recommend this company to another person.

I called several contractors. Jorve, Rock, were among those… And Northcreek. Sweet baby Jesus do I ever wish I went with one of the former. Respectability and warranty support mattered a lot to me when I made this decision. Northcreek was well respected on Unilocal and elsewhere. They were #2 in terms of over-​all cost and I knew I was getting a full-​fledged business to back its work — not a individually owned contractor. Dealing with the sales guy was… interesting. I had VERY specific ideas about what I wanted done. Thickness and type of sheething (had 100% of the sheathing replaced on this job), under-​layment, shingle type, roof ridge vent, etc. The sales guy talked me out of many of the aspects of the design I wanted. This was the first red flag. I asked for an aluminum faced sheathing product because the thermal load of the roofing materials during the summer was making the house BAKE during the summer well into the night — very uncomfortable. Sales guy assured me the new roof + new ventilation would reduce the thermal load, it wouldn’t be a problem and offered to install some additional blow-​in insulation (at a cost) which he was certain would fix the problem. I’m a homeowner, not an expert, I took his word for it.
Tear-​off went fast, but they were utterly inexperienced at installing ventilation or sheathing. I went up on the roof to see how things were going, noted they were installing the ventilation baffles upside down. Foreman agreed it was wrong (why the hell didn’t he say something to the employee while he was working with him is beyond me — 2^nd red flag) and had them all re-​installed. Instead of using nails they used brads to install the sheathing (3^rd red flag) which are long and have a tendency to wander from where you nail them. I have thin metal «spikes» sticking out around the circumference of the roof now where they penetrated the sheathing, the stud, and exited out the side of the stud. I asked the about it «painters problem to fix. Don’t worry, they deal with that stuff all the time.» They missed studs completely in a few areas. They fixed those without argument.
Roof installation went along nicely on the front of the house. Everything neat, straight — looking good! Next day they are working on the back of the house. I go up to see the progress… I should post a picture of this… I’m not exaggerating at all when I say the shingle lines wander all over. Looks like kids were playing «roofer & pirates» on the back of the house. Disaster pants from an aesthetic standpoint. Thankfully you can’t see it from the street. I called up one of the guys from the business «Chris» if I recall properly. Showed him the problem. His response was that it wouldn’t leak and «straight shingles» aren’t in the contract as a requirement. This is where I had the realization I had been taken… from this point forward I just prayed the job held the water off my house. They «finished» the job and I pointed out a number of smaller flaws. Ventilation baffling wasn’t installed in the garage. They came back out and installed the wrong size baffling — I had lost hope at this point and decided to ignore it. The flashing on the chimney was VERY bright and new. The old flashing was painted black. So as not to have it look obviously mismatching I asked if they could paint the new-​work black. «Yes, no problem» was the answer. They hit it with a spray-​can. Got a fair amount of paint on the brick work. This was the point I stopped pointing out anything that was wrong because I could probably fix it myself, and better. The gutter sub-​contractor they went with was also inept. They are not long enough to span the entire edge of the roof. I pointed this out to «Chris» and I asked him to send them back out to install longer gutters. He declined to do so. Instead he installed some metal flashing that fell out in the first windstorm.
Let’s talk about the warranty. I failed to read the fine-​print. It’s not a warranty at all. It’s a «free service» for the first two maintenance visits, thereafter they charge you +$ 200 every year for them to come back out. Our gutters fill up with leaves every year and I had hoped this would save me from going up there to deal with it, or at least only once a year maybe. I also expected they would shake out some moss killer because this is the Northwest after all. You gotta use that stuff to keep it off. I went up on the roof before the last maintenance of my free trial period warranty service to survey the gutters. Found TWO holes in the shingles on my roof. One was clearly negligent installation. The other was a shingle with a nail hole dead in the middle of it. «Chris» fixed them. I went up again 6 months later in the spring. I have moss covering ¼ of my brand new roof. Also, last summer it was hot as hell again in my house. Sale’s guys assurances were worthless. Spent ~$ 25K on this roof!
Do not recommend. Get everything in writing.

EVERYTHING about this job was great! From the Estimator, to the foreman, to the workers, to the billing followup… all great! When I started looking into roofers, it was a bit of a surprise that everybody and their brother was a roofer. North Creek wasn’t the cheapest nor the most expensive, but now that it’s done, the best value. The roof looks fantastic, cleanup was well done, touch up after the fact was well done. Overall a great job. One of the best parts was the communication along the way from John the foreman. He let me know exactly what was going on every step of the way. And the workers were amazing: focused, skillful craftsman, I really enjoyed watching the process. Highly recommend this company.

I was bummed that North Creek Roofing couldn’t help me with my particular problem, but very glad that they referred me to someone they trusted and highly recommended. Thx for the referral and upfront honesty, North Creek!

A Happy Ending
We had North Creek Roofing put a new roof on our leaky home back in 2005. Unfortunately, this roof, too, had it’s own issues with leaks over the intervening years. North Creek Roofing was always very responsive to these leaks, and took care of them quickly. It eventually became apparent to the owner, Dan McNeely, that the workmanship on this roof was simply subpar and admitted as much. Initially, his response was to extend our warranty, but this Spring (2014), he decided to completely replace the roof with a new one at his expense! The new roof, in addition to additional needed repairs to the plywood sheathing, was given the addition of a complete Grace Ice and Water Shield due to the ²⁄₁₂ slope of our roof. The workmanship was impeccable and we have full confidence that it will protect us from any and all water leaks for the life of the roof.
I want to say how impressed my wife and I are with Dan for stepping up and clearly going above and beyond to take care of this difficult situation. Dan obviously takes his reputation seriously and is clearly a man of integrity. His roofing company comes highly recommended.

Prompt and excellent service by the team at North Creek Roofing! Josh was very informative during the free estimate which made me very happy moving forward. Took a day and a half to finish the roof and all of the workers were very nice and courteous. John kept us in the loop during the process. Dumpster left on time and the area where they were working was cleaned up nicely. Very happy with the end result including gutters and leaf guards! THANK YOU NORTH CREEK ROOFING!

Recently had a cedar shake roof replaced with composite shake. The guys at North Creek did a great job setting expectations all the way through the process and following up on their commitments. Roof of was torn out and replaced within about 4 days and they cleaned up everything when they were done. Incredibly hard working crew as well. Roof looks great, would definitely recommend.

We had a leak over our fireplace that another roofer came out to investigate twice but never diagnosed it correctly. Chris came out, took a look and knew exactly what it was and fixed it. No leaks since and we’ve had some pretty heavy rains since then. I highly recommend him and his crew.

These guys were the best bid I received on a job to fix my roof. They were very clear on the price and the time table it would be to complete. They worked with me in regards to some things they found during the repair. I would recommend them to anyone that wants the job done right at a great price (unlike others who attempt to over charge)! A+++

We had a leak that had water going down inside a wall in the garage. We only knew because the paint had some streaking on the outer wall. NCR came out and found a flashing problem, redid the flashing –problem solved. I had them clean the roof too and they cleaned up all the debris. They were safety conscious and worked hard. I would highly recommend them.

We spent about 24+ thousand to get a roof replaced. I had selected North Creek because my dad had this company reroof his home and was happy, and I had investigated the Angie’s list reports. A thought: The work is only as good as the people who are hired to do the work. There were a number of things that happened; I had to contact the salesman because he failed to send a revised bid when we decided to upgrade on our choice of roofing materials, and the list of home addresses the company gave me to view (so to better choose a color) had outdated/​non-​existent color names listed. When I mentioned this to the young woman in the office she acted like I was a complainer. The starting date was pushed back by weeks. I decided to overlook these somewhat small annoyances.
On day one, our old wooden shakes were taken off. When the workers left for the evening, they didn’t bother to cover the entire roof with tarps, but just put a couple of tarps on, leaving the roof open (September 2.) We had come home from eating out and it was dark, so we didn’t know the insulation and home was exposed. We woke up at 2 am with rain coming through our bedroom ceiling. We scurried to put buckets and pans everywhere so the carpet wouldn’t get soaked. Though the supervisor apologized and tried to make it right, I still had to take a couple days off work to meet with a drywall repairman, etc, so lost wages/​days at work. We had wet insulation to be replaced and two rooms needed to be repainted.
To top it off, I got a call from a woman in the office, asking for payment before the supervisor had even done the final inspection of the corrected work, which I considered rather demanding and a bit insulting (like maybe they thought I was going to withhold payment?) I didn’t tell her what I thought, but mentally put another negative tally mark next to the company name. I do not recommend North Creek Roofing.