Hand & Stone Massage and Facial Spa

Tammy was wonderful! It was my very first massage. She walked me through the entire massage. I felt comfortable. She even showed me stretches to help with my sciatica. Thanks Tammy!

Excellent customer service, without even a question of why my first service of massage wasn’t great they comped part of my visit. Kylie does an excellent racial!

I really enjoy my facials with Olga. I look forward to my monthly sessions with her. She’s creates a relaxing environment for me to just take a break from the busyness of my life.

The place is clean and appears relaxing upon entry. My massage was average, but I am not sure it’s worth the membership. I was most unimpressed with the exit after I left my massage therapist. The front receptionist took a call, which was fine, but then the second assistant called forward the person behind me instead of me. It seemed like preferential treatment. Then when it was my turn they attempted to over charge me for the introductory price, it was resolved but shouldn’t have been a question to begin with and then at the end she realized gratuity hadn’t been added so she had to run my card again. None of the front desk experience was necessarily bad, but it wasn’t the best way to relish in my 1.5 hour massage and it left me feeling agitated.
All in all, I will consider coming back depending on the other options in the area.

My friend and I received wonderful care from This location. We were skeptical at first but one hour later, we can say that introductory massages will bring us back begging for more. No sales pitch included. They speak with their hands! We are definitely coming back to try their spa group rate.

Started out very impressed. Had a great couples massage experience. Then the therapists we had resigned. The new therapist burned my husband with a hot towel and mine pressed way too hard despite many reminders from me. We complained and were told we would have different therapists next time. Last week I returned and to my surprise, the receptionist assigned me to same therapist again. This time she recommended medical Marijuana to ease my pain and told me she was in the process of formulating her own special lotion. I am done here.

I visited this spa because I had a Spafinder gift card and it was near my house. I got an appointment very easily and the place is very nice inside. However, I specifically listed that I wanted a massage with firm pressure. I paid for an hour long massage plus an added foot treatment. My massage was very weak in terms of pressure. There was literally none. Not to mention the foot treatment cut into my massage time. Had I known that I would not have paid extra money for a lame application of foot scrub and some oil. I’m sure like all places they have some therapists who are better than others.

I’ve taken several out of town guests here for both massages and facials and have had great experiences each time. Friendly staff and good skin products!

Place looks nice and has a good feel. Enjoyed a massage to help with back pain. It was funny to hear the front desk workers explain how their service helps with health, lol. Also they wouldn’t stop with the membership club pitch. Prices were on the high end, I though the service was good but probably won’t go back.

I really needed a massage today, and as my usual place was full, I remembered this place and decided to give them a try.
My massage therapist was Danny, and she was amazing!!! One of the best massages I’ve ever had. I was so relaxed, and it helped my aching neck and head so much!
The facility was squeaky clean and tastefully decorated, but don’t expect a super-​luxe feel.
My room was near the front of the place, and so there was a bit of backround noise during the massage, but it wasn’t bad.
I ended up signing up for the lifestyle club thing because there wasn’t a contract and I liked how affordable my awesome massage was!

All massages and facials are good. I think it boils down to how good. This is certainly a strip mall type massage type place, not a spa. No locker room facilities sauna, showers, etc. I had a regular massage and a facial with peppermint scalp rub. It was all fine, but nothing memorable. I chose this place because I have a spa finder gift card. I would not go here again, I would try elsewhere. There are so many options out there at this price range that I wouldn’t settle for the services I received here. Again, nothing particularly wrong with this place. However, nothing particularly memorable.

Just your typical massage place. I like that they offer couples massages as well! My boyfriend & I did that for Valentine’s Day & it was awesome. Mayra did my massage & it was great. No complaints here. Fairly priced. Would definitely go again!

Very welcoming atmosphere as soon as you walk in. Great front desk staff and attractive lobby décor. Strong 4 star for a relatively new masseuse in Mayra. Very pleasant tableside manner. Very good with neck and leg work. Consistent pressure. She’s 2 for 2 with me so far, looking forward to the next visit.

As with every place, this one depends on which massage therapist you get. I’ve had good and terrible there.
The main reason I am leaving only two stars is because I signed up for their club, and on that same day, I gave them a written notice that I only wanted it for one month as we were moving. Sure enough, they are still charging me two months later like clockwork and I cannot get anybody to call me back and return my money. Absolutely terrible service.

I wanted to give this place a second try as I had a gift card. I will never go back.
The massage was very mediocre… It seems like they have very new therapists that don’t exactly know what they are doing. I had booked a «deep tissue», and the front desk told me my therapist gives an «incredible» deep tissue massage. When I mentioned this to the therapist she said her wrist was sore, but she will «make due with her elbows.» I was caught off Guard by this but really wanted a massage so I sucked it up and got comfortable (should have left at this point). I get massages regularly and this was less than average. I would NOT go back for the massage– but I will really NOT go back because of what happened as I was escorted out to the front. The therapist proceeded to tell me I need to «get cleared» and bring a doctors note when I come back next– I was caught off guard by this comment. I should have said something right there, but she was grabbing another patient. So I proceeded to ask the front desk if they knew why she asked me to bring a doctors note– she had no idea either. Then it clicked. I recently lost my hair due to an autoimmune disease– and she assumed I had cancer. This is the only conclusion I could come too– and I am peeved at the ignorance and that someone would assume it, as well as require me to get cleared… Don’t you think in the 15 mins of filling out paper work I would have mentioned under medical issues… The more I think about this interaction the more upset I get. I don’t know how people can be so ignorant– educate yourselves! This place doesn’t deserve 1 star

My wife and I decided to get a couples massage over the weekend. We looked on line and found Hand & Stone Massage near our home. I called and talked with a very helpful and friendly receptionist, who answered my questions and set us up with an appointment later that day. We were not disappointed. The therapists were very kind and professional throughout out our hour. I would recommend this day spa to anyone looking for either a couples massage or single massage. Make sure and ask questions so you understand what the charges are, and what to expect during the massage. My wife has had multiple massages over the years and commented to me this was right up there with the better massage spas she has gone.

Having my first experience in lacey, Wa at this Nationwide francise the day before my wedding. It was wonderful. so much so that i got their «Lifestyle» membership. $ 60/​month on a recurring payment, makes taking care of yourself highly affordable. For your treatments you can choose add-​ons of aromotherphy, hot stones, foot scrub and other goodies for $ 10 to start. The salon staff is wondeful.
Appointment times vary and they will even send you a Text confirmation.
Slightly road hidden location, but worth every penny!

You have to understand this is a small day spa in a retail setting, not a mega resort. The staff is friendly and organized. Evening and weekend appointments make scheduling so much easier.
My first and only massage therapist here is Marissa. She is friendly, skilled and I’ve had nothing but great results seeing her. I’ve heard mixed reactions to other therapists, but everyone loves Marissa. Be sure to schedule early and on Sunday.
Four stars is only for small accommodations, not the actual service!

My husband and I scheduled a couples massage for our anniversary, thinking it would be relaxing and romantic. We were asked on the phone to arrive 15 minutes prior to our 6:00pm appointment time to fill out paperwork. We held up our end and showed up at 5:45. We filled out our paperwork and had a seat in the lobby. The paperwork took about 5 minutes, we sat with no interaction from anyone for another 40 minutes. We started to stand up to walk out when the two massage therapists came out. They called us back to the room and they gave us an awkward introduction. The room was somewhat cramped without a changing area, nor a place to put our clothes, we just stripped down to our underwear and laid our clothes on a chair. The therapists came back in about 15 minutes later, they talked through the entire session. The girl who was massaging me kept pulling my arm, it hurt, felt like she was dislocating my elbow, she then kept asking me why it was popping like that, to which I replied «I don’t know, but it really hurts» my husband also said ouch a couple of times, later when I asked why he said she was really pressing into a weird place on his legs and was not gentle about it. If we had been asleep as I typically am during a massage I would have been extremely disappointed with the «wake up», in the middle of massaging my arm an alarm sounded, she literally dropped my arm and the other girl announced our time is done today, we will meet you in the hall after you’re dressed. At check out I was surprised to find that somehow the massage that was supposed to cost us $ 49 each came to $ 139 total. I was then pushed to join their «club»… You couldn’t pay me to go back, let alone join and come in monthly. Disappointed. Spend the money at a real spa, this place is a joke.