Errol Smith Insurance Agency

I have Pemco insurance provided through Errol Smith. Errol Smith is professional, kind and there when you need him. When I had my policy transfered to Errol from another agent, he took the time to listen to my concerns, review my policy and let me know he is always there. He has kept his word on not contacting me to try to sell me increased coverage, life insurance or other products, which is something I appreciate (my old Pemco agent Choice Insurance would contact me several times a month even when asked not to). I highly recommend Errol Smith and trust him with my insurance needs.

I have been very pleased with PEMCO and this agency for years until this past July. Nancy lied to me about available coverages. She’s the expert on what is and is not an option through policy providers and told me that Comprehensive was not available due to the age of my car. I have a classic Mercedes that is actively in the process of being restored. I liked my insurance carrier and wanted to keep with Pemco. So, two weeks after adding my vehicle to the policy, my car was damaged by what would have been covered if Nancy hadn’t lied to me. She didn’t «advise» against coverage, she told me it was «not an option» and that I will «need to get a classic car policy.» I called Pemco direct yesterday to GIVE THEM MORE MONEY by adding to my policy. I found out that Nancy is giving bad information and I am pissed. I will be changing agencies. I’ll take my thousands of dollars of future policy premiums else where.