Enterprise Rent-A-Car

Their incredibly rude staff fails to communicate consistent details to the customer or come up with alternative accommodations when they are unable to provide service.
I was recently told by an employee over the phone that I would’ve able to rent a car while my car was in the body shop next door to this location even though I was under 25, but when I arrived they told me they cancelled my reservation and would not rent a car to me even though I had insurance, clean driving record, and credit. This was incredibly inconvenient and forced me to make last minute alternative arrangements.
My family has used this enterprise location for years, but will no longer after the poor customer service experience today.

This location offers competitively cheap rates. I rented a mid-​sized vehicle here from Fri-​Sat. for about ~$ 30 a day not incl ins. The service was prompt, courteous, and friendly. They picked me up on time from my place and didn’t try and guilt trip me in to giving tip. The were informative and easy going. I just wish they had a few more options for other mid-​sized cars.
On returning the car, I was about 45 minutes late and they were cool with it. Unlike other companies, they’d charge the minute past your reservation time. Yooooo! Thank you so much! The only gripe was that I had thought I lost my ring and called them after having returned the vehicle. They said they’d look for it. I just wish they called me just to update me.

THE MOST PLEASANT experience renting a car.
I’ve read a lot of reviews of car rental companies scamming/​swindling customers for money, so I like to stick with car rental companies that are bigger & more well known. (to me it seems like they have more accountability) I chose Enterprise for my 2 day car rental needs, and booked a week in advance online on their site.
My sister’s house in Washington is about 3.5miles from this Enterprise location, so my plan was to take a nice scenic jog/​walk to retrieve the car. However, that morning it was rainy and cold! I vaguely remembered seeing a pick up/​drop off service on their website, and decided to give them a call. The worker that answered was helpful and quickly set up the pick up. Originally, I was a bit skeptical about pick up/​drop off services (because you never know who is picking you up!!! IT MIGHT BE A CREEPER), but once I met the Enterprise associate that picked us up, all worries went out the door. A very professional and kind lady in her 30’s dressed in a nicely pressed suit was gonna give us the ride. She was very nice and was not threatening at all. I ended up renting a Kia Rio for a total of 2 days for ~$ 55 a day before taxes and insurance. A bit pricier compared to other car rental companies, but for the service and professionalism, it was worth it!
TIPS:
— definitely take advantage of the pick up/​drop off service (can be arranged the day of, but call in advance to secure the time that you want)
— take notes of the car’s original state before driving it off their lot… i.e. dents, scratches, cigarette burns, etc (my associate and I took a walk around the car to note all the minor damages)
— insurance is OPTIONAL!!! Car rental associates may word this trickily… «would you like the premium insurance for $ 45 a day or the general insurance for $ 29 a day???» YOU CAN SAY NO! NO INSURANCE!!! (live life dangerously!!! and save money)

Enterprise Rent-​A-​Car in Mill Creek has outstanding customer service. I got a next-​day reservation at an outstanding price. The car was clean and new and Stephanie was a top notch customer service agent. I got some grace on the time which was very generous after driving almost 4 hours to return it. I was treated very well and I felt very appreciated as a customer. You don’t see this kind of customer service very often these days. I really appreciate the way I was treated — thank you!

All I can say is they are busy and seem to do a great job. I was and have been satisfied with each car I have rented here and the service is great.

This is the second time I have rented a car here and it has always been positive. They are organized and professional, but also nice and personable.
One thing I LOVE: you can pre-​pay your gas, at below gas station prices, and then you don’t have to worry about filling it up before you return it!
They do whatever they can to meet your needs, and I look forward to doing business with them again.

I have dealt with this location numerous times. The staff is fantastic and very professional. Today I went into to get my rental but had an issue with bank card and was unable to get my rental (my fault for not paying attention to the new one they had sent), unable to get a rental (again my fault) and the location closing the manager Scott Hall still was kind enough to give me a lift back home on his own time on a Saturday. I deal with rental agencies across the nation frequently, but from EVERY single time I have used this location it has been OUTSTANDING. Not one to write reviews but these guys deserve it.

I’m actually going to have to disagree and say that I had a great experience at this particular Enterprise shop.
My friends and I knew that traveling in Seattle wouldn’t be easy (especially in the cold. being from California and all), so I knew we had to take a car for the day. The guy at the counter who helped us was incredibly sincere and helpful; he gave us two options and when we asked him which was the better choice, he suggested the more fuel-​efficient car.
What was more surprising was that right before we left, he ran up to us and told us that because they forgot to vacuum the inside carpet after the last users, we wouldn’t have to fill up the tank! It was a small win for us young professionals but a nice gesture nonetheless (since we didn’t even notice the carpet wasn’t vacuumed).
Would come back here for a rental car again next time I’m visiting Seattle!

This Enterprise location exists to service the many auto repair shops in the area as customers who have cars in for repair need loaner cars.
The actual office is tiny. The staff are friendly enough and professional.
Some warnings:
They will try to up-​sell you on upgrading and insurance — that’s how they make their money.
One thing to watch for is that at this Enterprise location car rentals are charged by the calendar day. So if you have your car for a few hours on a particular day they will charge you a full day for that. At least they waived this for me when I pointed it out.