Chase Bank

This is the worst bank ever and I’ve worked for a bank for 6 years myself. They keep charging me service fees and I’d have to call and explain the same situation (no really I have multiple accounts, take a closer look) stop charging me service fees on the one account where I don’t keep a balance. A few months ago we went in, the associate took AN HOUR to close bunch our accounts because she said we had to have x amounts and since we are keeping our money at a different bank we told her go ahead and close them if we are going to get fees, then after an hour, she goes «oh actually, now that I thought about it, we didn’t have to close them, let’s reopen them.» we were there with a toddler non the less for AN HOUR. We got up and left. Went back in the next day to talk with the manager and she fixed everything and promised us that it’s fixed. 2 months later, I log in and see that I have been getting service charges for the last 2 months.
Edited to add that after a follow up conversation with the store manager (Leona) this afternoon and her telling us a different story this time as far as how much we need to keep in our accounts to not get hit with charges, we are going to be closing all 4 accounts and giving our business to a reliable bank. There is a reason we have not kept the majority of our money in your bank, you can’t be trusted. People learn a lesson and don’t waste your time on this bank, specifically at this branch.
Also be warned that their treatment totally depends on how much money you have with them. When we sold our house and had a giant check deposited, they’d call us at home to see «how they can help us!» but when we transferred the money and now getting hit with fees, their attitude is totally different. So if you have under 10K expect to be treated poorly, if you have a huge lump of money, expect them to bend over backwards.

We have been Chase (WAMU) account holders for twenty years. Today we attempted to open a simple savings account. After the «Banker» pounded on his keyboard for one and a half hours and was still unable to start the account for us due to the SYSTEM, we left.

Granted this review is tainted by the fact that my lovely little, locally-​owned, Northwestern bank was gobbled up by Chase a few years ago… forcing me to be a Chase customer — temporarily… but that’s a story for another day…
I called this branch to ask a simple question about my account. I just wanted to cash a check. The employee answering my call literally yawned in my ear. Then she abrubtly put me on hold to ask a question about my account, then came back and said, «no, you will have to open a new account,» and actually used the term «bucks» (is that an official banking term?).
I just wanted to cash a check… that’s it… can’t be that complicated. I am going to another bank and opening up an account just to rid my self of the blight that is Chase Bank.