Longs Drugs

The closest longs to my home, the employees are always so friendly, especially Taylor and cy. As the first and last impression of the store, Taylor is always smiling and greeting customers when she can. Cy at the pharmacy dept is always up best and genuinely cares about his customers. He goes above and beyond the duties that are asked of him. This is definitely my favorite longs in central oahu

When I found out they were building a Long’s in Mauka, I thought it was downright dumb. Seriously… do we need a Long’s in Mauka? Are Mauka people that lazy that we can’t drive to the town center? Well, apparently yes! While this is a smaller Long’s, I find myself there several times a week for random items (alcohol, conditioner, school supplies…).
Despite their smallness, staff are always friendly and helpful, store is clean and well maintained, and shelves are well stocked!

The employees are always friendly including the pharmacy. Being deaf myself that is important to me. Sometimes an employee will forget that I am deaf and I need to remind them to communicate using another method. Not all deaf people can read lips well. I especially like this cashier I wish I caught her name but she’s always so nice to me and tries some sign language with me. She has medium length dark wavy/​curly hair.

I hardly go to this location but I came here before heading to work to pick up medicine and the staff at the pharmacy was very friendly!!! They were very proactive in helping me and helpful with any questions I had. I left there feeling light hearted and satisfied. I think from now on I’m going to change my primary pharmacy to Mililani Mauka Longs! Thank you so much for making me feel like a valued customer!

This isn’t my regular CVS location, as I live in Mililani Town and have two locations closer than this one in Mililani Mauka, but I was over here depositing a check at Navy Fed and decided to stop in and see what it was like.
Mind you, the only part of the store that I saw was the Beauty section, but it was fantastic! It was well stocked and clean, and the selection was so much better than at the two locations in Mililani Town. What I noticed in particular was the NYX eyeshadow singles. At one of my regular locations they don’t sell the eyeshadow singles at all, and at they other I don’t think they have restocked them in weeks, maybe months (I’m not exaggerating, I check every time I go in and they never get restocked). At this location, not only were the eye shadows well stocked, but there was a whole third category of eyeshadow that I didn’t even know that NYX sells because I have never seen it at a store before!
Once I made my selections and went to the register, I really noticed how nice the cashier was. She was probably the nicest customer service representative I have ever encountered at any establishment. Her name is Taylor, and I absolutely recommend you go to her register if she is working when you stop in here.
All in all, I was very impressed with this location, and I just might find myself driving a little out of the way to do my CVS shopping here instead of the two closer stores.

Longs is my EVERYDAY go to store, rather it be on my home from work or leaving Mililani Mauka. Again the customer service here is GREAT, the pharmacy is is still the same, its always something wen we go but the people lately that have been there are okay…
Over all I love this longs!

It’s a smaller longs than the one located at town center. It’s nice to have one so close to home, they have pretty much everything but do run out of sale items be used the location is smaller.
I really like convenience and the staff are helpful with the making sure coupons will work and if you found everything ok.

I love the customer service here. I do wish they were open 24hrs because sometimes kids get sick in the middle of the night and not trying to get caught up tripler hospital (ain’t no one got time for that). The location is convenient, but not always easy to get in and out of since Starbucks is in the same vicinity.

Want to compliment the staff and pharmacists at Mauka Longs Pharmacy. They are courteous, patient and go above and beyond. Lost a star because someone in corporate decided one VERY busy Friday that they were doing a system wide (every CVS on the island) shut down at 5pm, two hours before closing for system upgrades. The staff worked at top speed to help everyone they could get their prescriptions. Staff remained professional with a rush of concerned customers.

I like this Longs because the location is convenient, the store is clean, I love the stock in the makeup section, and it’s usually not very busy.
However, the pharmacy is awful.
I am sharing my experience as both a customer, and a former employee of Longs (thank God lol).
I worked at this location once, and that was all I needed to know I never wanted to work there again. Don’t get me wrong, the employees and the pharmacists are pretty good at what they do, it’s just that they’re overwhelmed and understaffed.
This pharmacy doesn’t have a ScriptPro machine (which is used to automatically dispense quite a bit of the medications the pharmacy stocks). Without the machine, their workload is larger and they can’t keep up with the pages upon pages of medications that need to be filled as easily as pharmacies WITH a machine. Plus, they have a drive through, so it adds to the workload and makes it harder to finish daily tasks. Anyways, I’m saying that I have a certain level of understanding what the pharm techs/​pharmacists have to go through on the daily to get everyone’s meds ready and so I get why my medication may not always be ready when I’d like it to be.
BUT…
that is why I take precautions. For example, if I just finished an urgent care visit, and had meds prescribed to me (electronically sent) I will call Mauka Longs and let them know that my doctor just sent them my meds. They confirm that they received it, and I’ll let them know that I’m on my way to pick it up. I know the drill, so usually they say «it’ll be half an hour» which I understand. I give them 40 mins. The first time they didn’t meet a satisfactory wait time for my meds, I let it slide. However, the last time I visited the drive through with my sick sister, they told me it wasn’t ready. I called 40 minutes earlier and spoke to a tech. She confirmed that since we were waiting, it would be half an hour. When we arrived at the drive through window, a different tech assisted us and said «it’s not ready, the doctor just sent it» I told her «no, I called 40 mins ago, and it was confirmed that the pharmacy received the medications, and that it would be half an hour, because I said I was on my way». After hearing that, the tech said «hold on» and closed the window and came back a couple minutes later with a new statement: «the reason why it isn’t ready yet is because it’s still in line to be verified by the pharmacist, there were other waiters ahead of you».
My sister and I had to wait in the parking lot an additional 10 minutes until we relieved a text message notifying us that the meds were ready.
Obviously, what I don’t appreciate is being lied to, especially after taking extra precautions and giving them more than necessary time to fill the meds. I used to be a technician (for a few years), so I know all the standard phrases you have to tell a customer when their medications aren’t ready yet.
A waiter is a waiter is a waiter. Whether they’re in the store, or on their way to the store. Customers who are in the store obviously have priority over those that are «on their way» but seriously, almost an hour for a waiter? That’s ridiculous. Especially after being told it would be HALF that time. Honestly, if they were just straight with me from the beginning and told me it would be an hour, I would’ve went home with my sister and came back later.

This Longs – along with other Longs on the island – is alright. While it is quite newer than all the other Longs in the island, it still boasts prices slightly higher than Walmart or some other grocers.
The staff at this Longs has always been friendly when I do stop by early in the morning on my way to work. It is clean and bright with the shelves almost always neatly stocked.
It is also placed in a very convenient location in the shopping center, therefore, I will be visiting this establishment again very soon :)

The Mililani Mauka Longs Drugs store is like all the other Longs Drugs stores on the island. Nothing super special or different about this location. The interior looks the same and the aisles are set up the same as other locations.
There are two perks about this location. The first is that it’s never crowded. I’m not sure if it’s because there are two other Longs in Mililani, but this Mauka location is always empty. I’ve never seen more than two registers open. Since no one really comes here, they don’t ever run out of sale items like the Pearl City location and you don’t have to wait in line for very long.
The second perk is the drive thru pharmacy. I never understood the point of a drive thru pharmacy. It’s not very difficult to park and walk up to the pharmacy counter to get your prescriptions. After a long day or when you just want to stay in your pajamas, I finally understood why this drive thru is extremely convenient! Just pull up to the window, put your car in park, and the friendly pharmacists will assist you!
If I needed something from Longs, I wouldn’t necessarily drive out of my way to come to this location. I would just go to which ever is closest to me. I only frequent this one since it’s the closest to my house.

Attention longs customers: they sell expired food and don’t seem to care… I ran into the the Mililani Mauka longs yesterday morning because I forgot my lunch and didn’t have time to go back. I grabbed a tapas thingy and check out. Flash forward to lunch time. The hummus didn’t look right when I pulled the container out. I looked at the date on the box.9/4/2015. I called the store and talked to a manager and said yall should pull these they are expired. Flash forward again… around 4pm i go to the store to return the one I got and walked down the aisle to get something else and all of the product was still on the shelf. Both kinds that they carry were expired. I alerted the manager who proceeded to only remove the kind I had purchased. GROSS

This review is for the pharmacy… My husband filled his prescription here couple times since we moved out to Mililani. We usually use target pharmacy. Twice we had the same problem, but today we counted it before we left! Because paying $ 100+ for 30 pills out of pocket for a pharmacy mistake is not fun! Anyways my husbands prescription is for 90 pills the last time we were only given 60 pills so he had to call the doctor and be given a whole new prescription while at the same time being questioned why he ran out 30 days early. WE at the time didn’t know why. So we had to call around asking where was the cheapest place to get the medicine without insurance because it might not cover because it was to early to refill! Today we go back to Mililani longs pharmacy and he asks this is 90 pills right she says yes it is and checks him out, before we leave we look in the bag and the bottle… CLEARLY it’s NOT 90 pills!!! People need to learn to count. I would not refill your prescriptions at this longs because they don’t have a good system!

The first store to bring affordable shopping and alcohol to Mililani Mauka. It’s nice to be able to pick up a couple things without the hassle of fighting through the always crowded Mililani Town Center. Prices are slightly higher than the town store, but the convenience makes up for it.

2 only cuz they are nearby. But I went there once and the cashier forgot to ask for my extra care card and of course I was trying to settle my kids down and load my items in the belt and trying to get out my payment so u forgot to give it to her. She gives me my total of $ 75, by far the most I have ever spent at a Longs EVER. Then I look at my receipt and figure out why it was $ 75. Rather than scanning my receipt and just doing a complete voided transaction, the girl returns every single item. Then rings it all up again. A freakin 20 minutes later, I finally walk out w a $ 25 bill. Not even an apology or acknowledgement from the cashier. Customer service is no Bueno.

This longs is one of my favorites to visit. It is not too packed well I’m not talking about the rush hour of the afternoon or anything but has a moderate traffic inside most of the time.
This location is spacious and I love the layout.
It’s the only longs location I can find everything I looking for.
The cashiers and customer service employees are very friendly and courteous to all.
I love how I’m greeted at the entrance every time. It makes me feel like an important valued customer and always welcomed here.
It’s important to put customers first, unlike other stores they’re busy but they do not acknowledge you like how this location does :)

The pharmacy staff is not even competent enough to see if something has been called in to theirs or another longs location, I certainly would not allow them to handle my prescriptions. The man at the counter was extremly rude with me saying my daughters prescription had not been called in there, or to any other longs. I am a technician and I am not an idiot. I called the same number I had previously called to verify the Dr called the Rx in. (My GPS led me to the wrong longs), which the man at the counter assured me didn’t belong to a longs. And was even more rude and surprised when they said it was ready when he had just told me that none of the longs had it. I will not be trusting them to fill any of our presxriptions.
The last thing someone sick and tired wants to deal with is obnoxious people in the pharmacy who are rude and give inaccurate information.

They try. However they made a MISTAKE on my med and tried to blame it on my Docs office.
So I would say beware when your doc orders your meds pay ate to what Long’s pharmacist gives you and writes on bottle.
They wrote what they thought NOT what my Doc ordered. Dangerous!
They were nice about it but still did NOT take responsibility for the mistake but blamed my doc and his office. I remember exactly what happened.

It’s the 1980’s all over again! By this I mean the three… THREE Long’s Drugs stores in Mililani if you were old enough to remember them; Longs at the Mililani Marketplace, Longs at Mililani Town Center and Longs at Mililani Shopping Center. The one at Shopping Center closed down and there were two left. Fast forward 30 years and we have again three Longs Drugs in a 5-​mile radius… similar to the mushrooming McDonald’s.
The workers are friendly, the aisles large and the store clean but maybe because everything is new and fresh. The aisles are marked very well with large signs and items are easy to find. I like the fact that they stock potatoes, garlic and onions at this location. They also have a nice selection of food and wine items. My husband was impressed that they carried AV cables and Radio-​shacky stuff.
I was thrilled to find the Milani cosmetics line at this particular Longs because every time I need my Miliani fix i have to drive to the Kaimuki Longs. I found Milani at Wal-​Mart Kapolei the other day but they didn’t have a large selection and was limited in stock. This new Longs store, ironically, carried a large selection and I found what I wanted but they didn’t have what Kapolei Wal-​Mart carried, so I guess I have to drive between two different stores but at least either store is closer than a town commute.
It appears this Longs location has a drive-​by window, I am assuming for pharmacy items (it doesn’t seem to be open yet).