Keep’n It Kleen

This company is a joke their customer service seems really nice and polite but their service is actually or horrible I paid $ 159 to get three floors cleaned just the floors as I mentioned they charge by hourly so I booked them for one hour to clean three areas in my home just to sweep and mop and they cleaned the living room and upstairs they skipped my kitchen and during the walk-​through I never even got to going to the kitchen they were in such a rush I am a new homeowner but I’ve been through frequently housemaids in our old rentals I feel like I got took advantage of because I’m a young adult and I felt like they just wanted to take my money and leave they never clean the kitchen and they left it filthy it’s so sad that someone would take advantage of someone like that after they paid so high for their services be aware of this company and be aware of their smile please look into their work and you could see how they’re not customer service orientated and they don’t care about the customer my number is 808−646−1937 if anyone would love to use this company please give me a call and I would love to send you pictures and videos on how they left my place warning keeping it clean is a horrible business and I would never want their services ever again

Highly recommend getting your upholstery cleaned! Our couches are only a year old & other than a recent wine spill, we have used them regularly with care. I was shocked at how dirty & brown the water was that came out of the upholstery cleaning machine! Which also goes to show how effective the cleaning was…
Customer service: Excellent
Alan & Jonah were the team that came over to clean our upholstery. They were very professional, friendly, attentive & knowledgable. Alan even gave me tips on how to prevent couch soiling & treat spills!
Appointment: Excellent
Scheduling was a breeze. Called & was able to book an appointment for the next day. Alan & Jonah showed up early & got the job done efficiently in about 1.5 hrs.
Pricing: Excellent
We lucked out & got our 2 couches cleaned while a 20% off sale was being offered. Great deal considering our 2 couches are over-​sized (reclining 2 seater w/​center console & reclining 3 seater).
**Recommend getting the deodorizing spray. (was $ 34 on sale for 2 couches) Especially if you have pets or just want to refresh your furniture. It is an additional spray treatment put on after cleaning. The scent is quiet strong in the beginning & dissipates in a few days.

My husband and I only received «customer service» via telephone from Ashley and overall we are not impressed. I called to schedule whole home and carpet cleaning because my husband didn’t want to clean an almost 2,000 square foot home himself before our move out inspection. My husband ended up going above and beyond to save us money by cleaning our entire home himself and he found out our housing community will steam clean the carpets for nearly $ 100 less than we were quoted by Keep’n it Kleen. Not the point. Here’s what I’m getting at:
Our appointments with Keep’n it Kleen were set for Tuesday and Wednesday between 8 – 10 AM so my husband husband took it upon himself to call at 0800 Sunday morning to cancel or we’d be charged the $ 50 home cleaning cancellation fee for being within 48 hours of the appointment. Long story short, he was not been able to get anyone on the phone in the morning to cancel. When I called, Ashley answered promptly. Unfortunately, by the time I got her on the phone, it was already 1345. I was (only) 3 hours and 45 minutes within the latest possible 48 hour cancellation window (10 AM was the latest time they quoted they’d arrive both days). I was told the fee would be charged and that was the end of the call. My husband was not okay with being charged because we had been trying to call throughout the morning so he called again and again, Ashley answered promptly. We wish she had answered as promptly in the morning as she seems to in the afternoon! My husband was refused a refund after explaining we had been trying to call to cancel in the morning to avoid the cancellation fee. Ashley ended up hanging up on my husband. I can’t say I’d work with any company, amazing cleaning or any amazing service or not, if their first interaction and impression with clients is as rude and unprofessional as Ashley was to my husband. Here’s hoping Ashley is more prompt and professional when you deal with her.

Awesome job! More expensive than most cleaners on the island but worth EVERY dollar! Ashley was super nice, addressed my concerns, and even did a walk-​through after they were done so my husband and I could see what was cleaned. Ashley supervised her team very carefully to make sure everything was cleaned and at the highest quality.
Her team did such a great job that the apartment looked better than when we moved in! There were stains in the sink that were there before we moved in and Ashley’s team removed them (we lived there for 3 years).
Our landlord was impressed and we got our full security deposit back!
If you want peace of mind that your home will be cleaned from top to bottom and you want your security deposit back, use this company!

So today 05 FEB 16 Ashley and entourage came by my «new to me» house to make the interior liveable before I move in. The owner of the house said if I could clean and repair the interior to a liveable condition I could stay free for 6 months, challenge accepted. The house was utterly destroyed by the previous tenants and I felt it may be unrepairable.
The price of cleaning it was expensive, but more than fair for the amount of work. I now have a clean house in a brilliant location; the work Ashley and her crews put in to making this place good again is now saving me 3K a month for the next 6 months.

I have been using keepin it kleen for almost a year now and they have been great every time they come to clean my house. Ashley, the owner, is always so efficient and professional. I can see that she is demanding of her staff and she expects their best work every time so I can trust that when they come, my house is in good hands. Ashley welcomes any comments or critiques so I feel comfortable being honest with her if there is anything that needs a second wipe down or vacume, etc. They take pride in their work and it shows. They might be a bit more expensive than other cleaning companies but in this case (in my experience at least) you really do get what you pay for. They are worth every penny!

Fast friendly service (like the next day)! Unfortunately we couldn’t meet them due to a time change on their end but they still did a spotless job ! Great price, very reliable !

Over $ 700 to clean a 1 bedroom 1 bath apartment!!!
My wife and I had to work so we let them do the cleaning in our absence and as long as the landlord was happy we were happy. Well I guess they took that as an open invitation to make a lot of money and charge us for 19 man hours of cleaning at $ 37.50 per hour on a small apartment. If you can’t be there don’t rely on them to do the right thing, they will be perfectly content to keep working and charging you all along the way until you tell them to stop.
I will say that my landlord said the place has never been that clean… But after 19 man hours, I should hope so!
5 stars for the cleaning/​minus 4 for taking way too long to do the job and driving the cost up

I had a very difficult experience with this business yesterday. As of now, I have not heard back from the business regarding my complaint (it’s been 24 hours, but it is the holidays and all). I would be happy to update depending on how the situation is handled. (Please call me or respond to my email!)
To make a long story short, the cleaning team broke a lightbulb and did not tell me. I was home cleaning the garage for the entire time, so they could have easily notified me. I figured it out after finding tiny pieces of glass (the first in my foot) and then noticing a bulb was missing. It was a compact bulb, which contains mercury. I had swept before they arrived, so I was very confused by all of the glass shards that I was picking up with bare hands. I paid them hourly, so I suppose I was paying for them to clean up the bulb, too. This was my big issue and the reason for one star.
If you are looking for a full clean, this company is very, very expensive. Other cleaners on island offer move-​out cleans with guaranteed checklists, though I cannot speak to their quality as I have never used them. I was disappointed with the amount that was done in my house considering it was a team of four (perhaps because of the lightbulb?). However, I have never used a cleaning service like this so I have nothing to compare it to. In 2.5 hours and for $ 392 they did a thorough clean of blinds, ceiling fans, kitchen, and bathroom. They did not do the floors, bedrooms, living rooms, etc. and in fact left the kitchen floor VERY dirty– with lots of dirt from their shoes (like clods of dirt). I did limit them to a specific time frame and perhaps they would say that’s why it was dirty. However, I cleaned ahead of time and I thought they should at least leave it as they found it. They told me that to clean the whole house would require 3 to 5 hours. Other companies offer a whole house clean for $ 350, so I thought perhaps this would be comparable, but it was not. I spent five hours cleaning after they left to finish the job.

Allan and Dave did an amazing job on our home. We needed our home cleaned for movout and even though it was with less than a week’s notice they were able to fit us in. They cleaned our carpets so well they looked WAY better than they did when we initially moved it. Thanks you guys!

They did an excellent job removing carpet stains. I’m impressed with their knowledge and how effective the results are. While working, Sean explained the Chemistry of stains and told me the treatment would continue working on the stains over the next few days. He was correct and we couldn’t be happier with the results.

The guys did a great job. I believe the guy’s name was Kimo who was very knowledgeable about carpets and was able to give me info on how to make my carpets last longer. He also had a new guy with him by the name of David who was pretty helpful as well. I usually say you get what you pay for but in this case I felt like i was under paying. Thanks guys

I’ve personally used this company once for a house and carpet cleaning when I sold my house, but in addition to that I’ve used them multiple times for rentals my company moved out of. They do an excellent job and are very professionally. The cleaners and office help even remembered me by name. I would definitely recommend this company for all your cleaning needs.

I’ve used Keepin it Kleen for my car upholstery and I loved their service so I decided to use them for a move out clean. From the time I made an appointment, til the time they arrived; everyone communicated very well! They got to my house on time and Kimo, was very professional. He answered all my questions I had and explained it to me very thoroughly. I can tell he took pride in his work and he was very good at it. I will definitely use their services again and recommend them to my friends and family!

On the same day i was able to get an appointment.. awesome… most times unheard of… Kanoe the coordinator was professional, efficient and you can tell dedicated to helping others receive a great experience. The carpet although a bit older was brought back to life and clean… this was a great gift as it was for my sister’s home which i ordered it for. I even received a follow-​up call… talking about EVERY COMPANY SHOULD DO BUSINESS LIKE THIS… everyone who has carpets and wants a great job and we’ll priced. should call

We had to cancel our appointment last minute because our property managers were being dumb. Instead of charging the $ 50 cancellation fee, they worked around our timeline and were able schedule us in for an earlier date and time! Kimo came out with Kahala and together they knocked it out in less than an hour! Very professional, flexible, and punctual. Not to mention they even helped us move things out of the apartment without being asked! Our carpets looked phenomenal and smelled really good too! I highly recommend Keepin it Clean for quality service, affordable prices, and professional work. What are you waiting for? CALL THEM!

Our office relies on Keep’n it Kleen for our annual carpet cleaning. Before our first cleaning, our carpets were filthy; after just one visit, they looked brand new. What a difference a cleaning can make for our professional image and general happiness!
For our 15′ x 20′ office, Keep’n it Kleen charged a very reasonable and competitive rate of $ 120, which was worth every penny. We are true believer in their professionalism, friendliness, and ease of scheduling, and we’ll continue with our annual cleanings indefinitely. We believe in their work so much that a few of our employees have also hired them to clean their homes!

They cleaned well, but wow was it expensive. We had an empty house (we had moved out completely) and it took three people 6 hours to clean an 1000 square foot house. They did a good job, I will definitely acknowledge, but when I see an $ 800 bill at the end (we did not have carpet cleaning done, only vacuumed), I have to say I wouldn’t do it again. I gave four stars based on quality of work and pleasant attitudes/​customer service, but I struggled between a lower score because of the price. I don’t know other cleaning company’s pricing and quality of work, so that’s the main reason I’ll give a generous four stars while relating my full experience and price paid.

Like others I was initially impressed with the level of professionalism but ultimately disappointed in the quality of service for 2.75 hours worth of cleaning costing $ 435 dollars.
The set up:
Apartment was 700sqft
Lived in by two working professionals
Maintained and cleaned regularly
4 cleaners worked for 2.75 hours
Results —
Streaks on the lanai doors
Not cleaned behind or around dryer
Not cleaned on splash guard by stove
Floors not cleaned well at all. (recleaned by me)
I asked specifically if they do apartment cleanings for real estate firms and if they have a standard procedure. I was told yes. I requested that. Given the fact it was 2.75 hours, 4 people, a well maintained apartment I expected a spotless job.
Given the fact I paid $ 435 and had to go in myself after the fact and wipe the lanai slider all be down, wipe behind the stove, and reclean the floors I was not satisfied with the service.
I don’t want to hear ‘well we did just a top to bottom wipe down so if you had ordered the detailed cleaning… «. Bottom line is I paid $ 435 dollars to have a mostly well maintained apartment cleaned and expected that 4 people could do a better job. When I walked in to inspect I should not have had to find anything not well done. The cleaning fees cost me more than the movers cost me and I feel like their job was harder in this case.
There are cheaper places that I am told do better for less.
Overall :
Responsiveness 4 stars
Professional attitude 5 stars
Thoroughness of cleaning 1 stars
Value for price 1 star
Standing behind their work 1 star
Would I recommend. Not at this time.
I’m a small business owner myself and understand how this works. You need to deliver on your claims consistently. I look forward to Keepin it Cleanvs response.

I need my carpets cleaned to get my deposit back, I thought there was no way, my carpets were so old and dirty. I called Keep’n It Kleen, very good customer service, they called me the day before and once again to let me know they were on the way. Once they arrived, they made me feel very comfortable, I wasn’t the only one with such dirty carpets. They were very quick and efficient and the results were unbelievable! The carpets looked even better than when I moved in. Most importantly, my landlord was happy and I got my full deposit back! If you need carpet cleaning in Hawaii, I highly recommend you use this company!