A & E Appliance

We had a part for our range replaced by A & E Appliance a couple of years ago. When I called them to reorder the same part, I was told they don’t keep records (Red Flag #1) I gave her the model and serial number of our range so they could reorder the part. The representative took my phone number and said she would call back. She never did. I have since called a few times and am always told they will call me back. They never have. I called the manufacturer that originally referred me to them and was told that the company has dropped A & E as a certified repair provider.

A and E is NOT service you can rely on! My 10 month old Whirlpool refrig stopped cooling and 3 weeks later I am still waiting! They order parts slow boat…
Avoid buying applicances that have this company as the warranty provider.
I have no choice but to wait with no refrigerator…

Our fridge was still under warranty (only 2 weeks left on it!) and the ice maker broke. I called up Whirlpool and they said this was the company that would service it.
They told me Wednesday morning from 8-​noon. I called up A&E just to make sure and they let me know that the whirlpool time assigned was actually not available but they could do it on the afternoon.
I later received a call confirming the time. I asked if they could call 30 minutes before they are headed to my house so I could have time to leave work to meet them.
With all these bad reviews, I expected bad things, but on Wednesday at around 1pm I received a call from a very polite person saying that they would be there in an hour. So I headed home, and right at the time they said, they showed up.
Ray was professional and courteous, he opened up the fridge, and I kid you not, in around 10 minutes he had taken out the old ice maker and replaced it with a new assembly unit. I immediately heard the water entering the unit (this hadn’t worked before).
Totally painless and exactly what I wanted from a service appointment!
From what I understand, there are TWO A&E services, there is this business A&E Appliance in Wahiawa, and there is A&E Factory Service which services Sears items. I don’t think they are the same company. I’m wondering if some of these bad reviews are for the sears factory service one. Either that or I got lucky, but I’m very happy and finally have ice again!

I feel almost weird giving a five star review for a business that has such terrible reviews and so many one star ratings here on Unilocal; however, I myself had a good experience with A&E Appliance.
I was referred to A&E Appliance by Aloha Appliance, as I had a problem with my Whirlpool fridge/​freezer that Aloha Appliance could not fix. Essentially, my freezer and fridge had temperature control issues. One day the food in the freezer would be frozen, the next day everything would be defrosted (water in ice trays instead of ice, ice cream melted, etc.). Needless to say, we threw out a ton of food :(. Anyhow, I thought maybe the problem would magically go away, but eventually the fridge and freezer both fully crapped out and were blowing warm air.
It was really easy to schedule an appointment with A&E. I just went on their website,
and made an appointment online. There was availability within 3 days of when I made the appointment, which I was impressed with. I really appreciated the ease of online booking, as that’s how I prefer to make appointments (vs. calling and trying to figure out a time and date).
Due to some miscommunication and the fact that my home has a gate with a «Beware of Dog» sign, for whatever reason we did not realize that A&E had come by our home. My mistake, I was at work – and the person who was at home didn’t hear the technician knock outside. The gate was unlocked, but I guess because there was a «Beware of Dog» sign they would not enter the gate to reach the front door (even though the dog wasn’t in the yard at the time). Thankfully, they appeared to be understanding and did not charge us for this missed visit. Another appointment was scheduled for the next week, and the technician was able to diagnose the problem as being a faulty starter. They had to order the part, which arrived in under a week via UPS and was mailed straight to our home. After the part came in, we scheduled another appointment and it was fixed! I believe it was somewhere around $ 270 for the part + labor (this includes the two visits where they actually came into the home and the first missed visit). I think that was a GREAT price, and was so relieved that we didn’t have to buy a new fridge and freezer! (Knock on wood), everything’s been working fantastically since then and I hope it stays that way.

I had an appointment with A & E today through my appliance warranty company and when they DID NOT SHOW UP, I called them. The RUDE girl on the phone told me that they still don’t have a GE repairman so they ignored the service call. No one contacted me to tell me this. I waited through the four hour window for them to come. How can you not have a GE person after so many months. This company has fallen apart. I will not use them again.

They don’t service Samsung.

Horrible service, no response, do not keep promise
Our Maytag microwave stopped working. I wanted to be kind to our earth, so I scheduled a service. A&E Appliance is the only «authorized «repair service in Hawaii. No choice. I received a confirmation online. I called A & E Appliance to double check my appointment. No one answered. I left message but no one called me back. Then, A & E Appliance called the morning of the scheduled day and said they could not send a technician. I took a day off from work of course.
The next day, a technician came. Of course he could not fix the microwave. He did not have a part (fuse). I paid $ 64 for him to come out. He said that A & E Appliance would call me with the estimate. Guess what A & E Appliance never called.
I called A & E Appliance everyday for three days. Every time I called, A & E Appliance said they would call me back later that day. Guess what, No one called.
Finally, I became upset and demanded someone to call me back within a few house. So a lady called and she said getting parts would takes 7 – 10 days. I asked how much. She said she did not know. How unprofessional !!!
On top of that, they were going to order an additional part, not just a fuse. The lady thought parts alone would cost more than $ 150 and A & E Appliance would charge the labor, too. That would be more expensive than buying a new microwave.
I gave up. I will buy a new microwave.
My lose: :
$ 64 for a technician to come out to diagnose
I took 2 days off from work
4 frustrating phone calls
7 frustrating days
Maytag has to find other companies to be their «authorized «repair service companies.

The only reason we deal with this company is because the are «authorized» repairers for where our fridge is purchased. They never answer the phone, you can leave dozens of messages and they won’t call you back. The techs are nice and that’s the only thing nice I have to say about them. If you are looking for good service… Do not call them.

Luckily I never made it past the person answering the phone. RUDE!!! RUDE!!! RUDE!!! I felt as if I was bothering them when trying to schedule a service call in Kailua. The only time they were rude on the phone was when they answered. Fortunately they only answer about 1 out of every 10 phone calls. Thank goodness they never called me back after the several messages I left or else I may have accidentally scheduled them to come out to the house. I finally became fed up and told the lady (Deanne) I think that she was very rude and un-​professional every time I called and that I would not call again.
AVOID THIS COMPANY LIKE THE PLAQUE!!!
Fortunately there is another appliance repair company that has GREAT customer service. I will not be so rude as to tell you their name on this garbage companies Unilocal page, but they are in Kaneohe and they are good on your BUDGET!

I have used them over several years, I was refered by my neighbor and I have no complaints. Their prices are fair and honest what more can I ask.

I am just so disappointed with customer service in general today and this company is a horrible example of how customer service has gone down the toilet. They have been nothing but a headache for the last 2 weeks and when I came on here to write a review about them I was not shocked at all when I saw all of the horrible reviews for them. It seems to me that this company is just a bunch of rude people who don’t care about taking care of customers. Their technician told me that they needed to order a part for my washer and that it would take about 2 days. I waited and waited and nothing. After waiting a week I called them back and was told that the part was put on back order and was going to be another 10 business days. I got sick of waiting so I went on amazon and ordered the part. It got here 2 days later! They are just lazy and rude and I would not suggest this place to anyone.

Long story short… they make you wait for a service date, then do absolutely nothing to the washer and act like they fixed it. The repairman said it would work, however my clothes got stuck in it once again (front loader). After two months of two different repairs and waiting for parts, Lowe’s extended warranty has refunded me the cost of the washer on a voucher. After the first repair, I cleaned the filter myself and wondered why the repairman did not do this the first time they came. When they came the second time, the repair man did not replace the part that they said had come in. Instead he cleaned the filter and said that was probably the problem. Fortunately Lowes did a buy out, however I still have to purchase a new warranty and pay for delivery. I am not even sure this was even necessary and most likely lack of knowledge to even check for particles in the filter. A and E is a compete waste of time and money! Do not use this company!

I was apprehensive when I saw the reviews for this business as my Whirlpool warranty required that I use them to repair my refrigerator which had multiple issues. I was pleasantly surprised by the courteous & responsive help I received. Techs who responded (Stan & Chris) were polite, knowledgeable, and efficient. Those I dealt with on the phone were likewise, pushing up my appointment when I was freaking out about water pouring out from under the fridge. Apparently there are design issues with this refrigerator. Luckily it was under warranty & A&E honored that-​no problem. I never expected an appliance to fall apart so soon. A&E was great. Whirlpool not so much!

We got an appointment with A&E Inc. through Lowe’s Advantage Program. After reading the reviews we were reluctant to have them fix the Ice maker on our Electrolux refrigerator. Our technician was a young man named «Chris Trelli». He was on time and within a few minutes he told us that he had to order a part for the Ice maker and it would take a week to get it. A week later he called and again he was on time and installed the new part. Our Ice maker is working like new and we are very happy. Chris is a very pleasant and outgoing young man. He knows what he is doing. Well done Chris, thank you.
Christa Maene

Which was it? Was their technician simply inept? Or was A & E Appliance trying to rip us off for nearly $ 800? Either way A & E Appliance well-​earned this, their latest of many 1-​star reviews.
Here’s the story:
The error code (F06) that our Whirlpool washer threw was not very specific. It could mean that the motor, the control circuit board, or the wiring harness were fried. It directed us to contact an authorized Whirlpool repairman for service.
So we called A & E Appliance. A polite young man came out, took the cover off the washer, read the F06 error code definition, wrote us a $ 785.50 quote to replace all three components, and charged us $ 68 for the privilege!
At the prodding of my wife and others, I consulted the Internet and learned that with a few simple tests I could narrow down the problem and save some money on unneeded parts, or more likely, a new washer.
To test the motor, I was directed to disconnect the wiring harness plug that connected the motor to the control circuit board. As I attempted to do so, I discovered it was already unplugged. I plugged it in and the washer was fixed!
So did the polite young man from A & E Appliance fail to notice the unplugged plug? Or did he fail to act on it? Either way: 1-​STAR.

NO CAN!

I booked them through Maytag’s online site. I was promised a next day repair visit. Within hours, I got a call from A&E explaining that they don’t have availability for the next day and that the two systems aren’t synched.
I booked them for the next week. Then I went to Unilocal to read the reviews. Then I panicked.
Short story, all went well. They sent a nice repairman for the first visit. He diagnosed the problem and charged me approximately $ 65 for the visit. He ordered the part and explained that I wouldn’t be charged for another service call. They would call and schedule once the part came in. They did. It was fixed a few days later. Total repair cost was less than $ 200 for a broken gas stove valve that needed replacing.
Maybe I got lucky. After all, the service I got with the customer service agents over the phone was thorny at best. Still, my own experience was overall quite good.

If I could give them zero stars I would but I can’t I saw the F BBB rating for this company and the 1 star here but thought I’d still give them a chance because a) whirlpool warranty referred me to them and b) I realize people will be quicker to say negative things on here than positive. I SHOULD’VE LISTENED TO EVERYONE HERE! My washer broke in January… it’s MAY and I’M STILL WAITING!!! They said they are waiting for parts but don’t have the courtesy to call me to let me know or to return my numerous phone calls asking for a status or an estimated date. Unfortunately, Whirlpool Warranty Center will not cancel their service order and give me another company since the parts were already ordered. Don’t waste your time! Go with someone else!
BTW, I never post reviews but this one HAD to be posted. I feel like such a sucker for not listening to everyone here.

Incredibly piss poor service. Never answers their phone nor calls back when leaving a message. Technicians does not know how to diagnose the problem whatsoever. They literally replaced every part on the washing machine and still is not able to fix. Technician shows up one day and claims to have repaired my washer while I am at work. When I arrive home it still doesn’t work! And he claims to have fixed it?!
Basically this company is difficult to deal with and does not have quality employees and conducts business in a half ass manner.
Save yourself from the stress and call someone else.

They «lost» my original work order, whirlpool had to call again, then the technician remembered coming, then they had to order parts, all the while they NEVER return your calls. They have a similar name as a national company (called A & E Factory Service) and I think rely on people to mistake them for that. If you have an appliance under warranty and the company wants to use this business, tell them you categorically refuse. You’re only asking to be ignored and have your appliance remain broken for another 2 months until you realize this company won’t come through. I have never dealt with such a terrible, terrible business.