Tri-City Heating & Cooling

Just to confirm with the other reviews. This is a family business, office manager is the daughter, she doesn’t know what good business ethics means, her name Amanda. The answering phone customer service needs polishing. Forgot the name of one Kathie, starts with K, rude. They just care about the money, expect zero customer service.
Only a father would allow his immature brats to run the business.
Their prices are high end as if you would be treated with white gloves, not a chance!
The only one that treats you with courtesy and respect is their sales representative, I met Mike. Thanks to him I accepted to do business with this company.
The technician/​Lou arrived with a helper, he deserves a lot of credit if all goes well with the job, he seems to know what he is doing.
Lennox Air Conditoner is very noisy avoid going for that brand. It is one of their options.
For the amount of money that I paid they should have send at least three workers to make the job go faster. Lou the technician arrived on time in the morning BUT with out a specific requirement I wanted in the parts, Amanda «forgot» to tell him. But somebody else from their team arrived in a different truck and brought it. You get signs of carelessness since the moment you start dealing with the office/​family business.
They clearly don’t fear to loose their job. wouldn’t recommend this businesses.
Lies and dishonesty is part of their daily customer service.

Just moved to milford. Had old and dying hvac. Tri city
Updated us to a brand new high efficiency unit very quickly that was much cheaper than the other quotes we received. Everyone else we called couldn’t be bothered to call us back. Everything came out beautifully. If you need hvac in Fairfield County do yourself a favor and call tri city.

I have never written a bad review until now. Long story short was given an appointment through whirlpool and was told one price and then charged another twice as much before job was even done. Then told different times of when they would be back to fix it. When my husband called they would not make good on price and appointment and hung up on us. Had to call whirlpool to get refund.

This is the second install from Tri-​city and both have been great experiences. The 1^st install was a top of the line $ 10k on demand (heat and potable water) oil to gas conversation in Milford (Baxi Luna). The gas company failed to inform us that we were in a low pressure area that had gas pressure fluctuation when we had large drops in temperature. The system would cut off at temperatures below 20 degrees. Tri-​city worked with the manufacturer and the gas company to try and resolve the issue. In the end they stood behind their warranty and the unit was replaced with another high end unit (Utica) that works perfectly. I was so impressed with how they handled themselves and followed through I used them again this month for an oil furnace install in a New Haven 3 family rental property. They arrived next day to analyze the defunct boiler and the following day to complete the install. Boiler works great and they followed up several times to confirm all was working fine.

They turned up early for their appointment, so a positive there, after taking a look at the broken central air unit in thye attic I had to ask him to remove the shoe covers before hitting the cream carpet to avoid dirt from the attic training through the house, as he was preparing to set up the quote he told me the work could not be done for 3 weeks, I had at this time been living in a heat of 90 – 96 degrees the hottest week of the year so far with high humidity so three weeks wasnt going to work, I told him so and he slammed his laptop down told me to be careful of using other vendors as if they can get someone quicker the work would be sub standard, he was not a salesman nor did he win me over on the company and their service and finally as he slammed my front door on the way out I decided I would rather live in high heat and misery than do business with a company that doesnt have enough boots on the street in the busiest time of the year to turn around a service within 3 weeks in the midst of summer, avoid this company at all costs, and Home Depot who referred this company should rethink who they do business with as it impacts their sales and brand image aswell.

Our 7 year old refrigerator stopped cooling and, after the big box appliance service company couldn’t schedule me for 7 days I called TriCity. They gave me an appointment 3 days out but put me on standby and offered me not one but two sooner appointments.
Our tech, Steve, arrived on time, donned paper booties before coming into the house, and immediately id’d our problem. He instantly ordered a part from his tablet and made a follow up appointment.
He showed up first thing as scheduled and completed a quick repair.
Prices were, in my opinion, very reasonable and the service was excellent!
Highly recommended.

I think that IF you can get a technician out to your home, the reviews could be better. When they DO get there, the technicians do know what they are doing, however, dispatch and scheduling is not done well there, and frankly on one appointment I was given a 6 hour window for a repair and 5 minutes before the time would be over, I was informed the tech would not make it that day and I would be the FIRST appointment the next day. That did not happen either. It took 3 appointments to get someone to my home. Too many appointments, not enough help maybe?

Very competent service tech — great customer service. Very understanding and accommodating. Definitely recommend!

Bought a new house and had these guys come over for their ‘energy consult’ that they offered. Replaced some bulbs and gave us some options to improve the heating/​energy efficiency of our home. No problem, seemed like competent guys.
A few months later, we had some issues with our oil-​fired water heater. They came out and changed a filter and monkeyed around with it for a while to the tune of about $ 400. A week later, the problem re-​surfaced so we called them back. This tech said they basically have no idea what is wrong and that we should call another company. What? Your first guy charges us, and the next guy basically says what the first guy did was pointless as they don’t know the system? Also got charged for the second visit even though they did nothing.
We called the ‘other’ company (Standard Oil) who immediately diagnosed the problem, got the replacement part, charged us less than $ 100 to fix it, and we haven’t had a problem since.
Avoid Tri-​City — they talk a good game, but when it came to crunch time they basically ripped us off.