Tony’s Collision

These guys are good, had them take some scratches out of my car and it looks brand new.

I recently got in an accident due to the snow and the whole left side of my bumper was gone! I took my car to Tony’s Collision and they were able to get a new bumper, put in a new headliner, and detail my entire car in 2 days! I was beyond impressed with how knowledgable and friendly the staff were. They informed me each step of the way on how the progress was on my car and answered any questions I had. I will never take my car anywhere else!

My vehicle was backed into and got some bumper damage and a broken light tonys fixed my car quickly but the work was mediocre the «new bumper» looked like the found the same color in the junkyard and buffed it and then put it on my car the light was new though service was ok but the real reason I’m writing a bad review is the rental car they gave me had a 2 month old inspection sticker luckily I live close and didn’t need to travel far but if I had been pulled over I could have gotten fines and arrested the car also wasn’t registered to the auto body shop! Wouldn’t recommend this place to anyone

In today’s busy, chaotic world we can only hope that when we need service of any kind, we’ll get what we’re promised. However, more often than not, you’ll hear grumbling about incompetent and unfriendly customer service, second rate merchandise or parts, poor quality of work and the list goes on. So, happening upon Tony’s Collision in Milford, Massachusetts was definitely a desirable discovery!
It began with the frustration of coming out of a grocery store and finding that our SUV had been the victim of a hit and run to driving by Tony’s on the way home and deciding to stop in and from there we found that we were about to embark on a journey of superb customer service, high end body work and an entire experience, from start to finish, that reached a level of satisfaction wherein any other provider would be hard pressed to even come close to the type of service we received!
The owner/​manager, Teresa Goulette, welcomed us with a friendly smile that immediately put us at ease. She explained the process of what had to be done to our SUV in a clear and concise manner and offered us options too, she demystified the part that our insurance company played in the repair so that we understood what they were responsible for, she arranged alternate transportation for us that would meet us on the day we dropped off our vehicle to the day we picked it up and most important, she answered our seemingly endless questions with patience and treated us in an manner that gave us the information and the confidence we needed to make an informed decision.
Moreover, I had the pleasure of meeting Ms. Goulette’s brother, who was also friendly and informative and then spoke with a member of their helpful staff and at that point, I was again reassured that our decision to utilize Tony’s was the right choice!
Last but certainly not least, I was thrilled to find that the flawless body work on our older SUV made it look brand new! And also, when I discovered that they had gone the extra mile to insure that we received some additional work, I was extremely satisfied! I encourage you to take your damaged vehicles or restoration work to Tony’s Collision and even if it’s only on blind faith because of the review you’re reading, I assure you that you’ll be happy that you did!