Steak ‘n Shake

I’m giving 2 stars because sadly, I have come to expect poor service whenever I go to any Steak ‘n Shake location. My boyfriend and I were seated and left to wait for 10 minutes before anybody even acknowledged us. I made eye contact with three different waitresses so I know they knew we were there. Somebody finally came over and took our entire order. I got up to use the restroom and it was an absolute disgrace. Broken hand dryer and no paper towels. Tiny trash can overflowing with feminine products. I definitely used a ton of hand sanitizer after going in there. I come back to the table and my drink isn’t there. When our food finally did come, everything came out at once, both drinks and food. The food was edible, I never except Steak ‘n Shake to wow me. I could tell that the fries had been sitting out.
Bottom line: Every Steak ‘n Shake location I go to is the same. Poor service and mediocre food. I need to just stay away forever

Totally mismanaged service horrible milkshakes are warm fries cold management doesn’t care last time I will go there surprised it stays open

This gets 2 stars only because the food was decent. Service was absolutely horrible. Waitress was a total smart ass. Did not have any sense of order when it came to seating or taking orders. Should have realized empty parking lot at lunch meant something! Never again!

Never a good experience here! Today my family and I were in a hurry so we went thru the drive thru. The guy yells through the speaker and after everything I say he tells «What else?!» So rude… after ordering I drive up and wait at least four to five minutes for him to open the window to take my money. He hands me three milkshakes hastily COVERED ice cream. I said hold on a second pls. As he’s holding the cups inside my car pour ing melted ice cream all down my car door and seats and me! Then I have to ask for napkins and he’s was completely unsympathetic and didn’t offer to help or an apology… so unprofessional. Will not be going back

Worst steak n shake I’ve been too. Runny shakes with melted whipped cream by time we got them. Salad lettuce was warm and tasted like it been sitting in a prepackaged plastic bag. Server was useless. Was asked if all was ok at register, I said unfortunately, no. She had a name tag on that said service trainer and all she said was I’m sorry to hear that. I said that’s it, she said yes. I said ok but we won’t return here. She said, sorry to hear that. What a service trainer. Someone give her an award. The whole team. You would get better service at Burger King.

Every so often I stop in here, then I remember why I don’t eat here.
Last time we ate in the service was awful. The waitress scowled the whole time, and when she brought the drinks she set them down so hard that it spilled. My sandwich was wrong but I ate it anyway, she was so angry I didn’t feel comfortable pointing out it wasn’t what I ordered.
But the last straw was when I stopped in after a late night at work. I decided to hit the drive through as the service was so bad last time. The wait was a tad long, but not unreasonable considering was after midnight. I checked the food quickly and saw a sandwich and fries so I headed home. Of course I decided to start on the fries.. There were a couple nice fresh ones on top, then I found cold, greasy, nasty fries. I found this totally offensive. I mean someone actually had to think about how to hide the fact that the fries were cold! Instead of giving me fresh ones they actually took the time to fill the container about three fourths of the way with the cold nasty fries, then added just enough hot fries to be sure I would drive off before noticing! Unacceptable. That was the last time I will eat at this location.

Great place to go if you’re looking for a quality burger for a reasonable price. Most of their prices are better than Wendy’s, McDs, etc but the quality is far superior. Sometimes the service is hit or miss, but that comes with the territory of being a «fast food» place. Of course the shakes here are great as well, be sure to try them when you’re enjoying a burger and fries!

We went through the drive thru to order which was fast and efficient. My sister in law ordered a strawberry milkshake and I ordered large fries. Her milkshake was delicious, but my fries were kind of soggy.
It’s okay. I don’t go to Steak N Shake that much.

Saturday night, July 21^st, around 10:30pm I decided to stop at Steak ‘n Shake. I ordered a #17 with cheese and ketchup only. When I got to the window I paid for my meal, was told to pull up and they would bring it out. After a few moments they brought my meal to me and I went home. I sit down to eat and I open the wrapper and the sandwich has everything on it. I detest mustard, which is why I ordered it plain. I call the restaurant and speak to Cash, which she was very pleasant and apologetic. She said she would credit me for any meal I chose the next time I came in. I decided that maybe I could just eat the top 2 patties. I pulled the top 2 patties apart to make sure there was no mustard between them and I found a ball of hair! I understand that sometimes a hair may fall into the food, but this was quite a few strands of hair… GROSS! At this point I decided to take the sandwich back. I put it in the fridge and the next afternoon I took it back. I spoke to the general manager, whose name escapes me, and when I told him he was looking at me like I was a big inconvenience and said nothing until I said I just wanted my money back. He said Ok, and handed me $ 4.00, I told him I was charged tax, he said well i don’t know what the tax was but here’s $.25. And I’m sorry we didn’t get it right the first time. Really? I’m sorry we didn’t get it right the first time? You tried to serve me a hairball and that’s all you can say? This is what xcustoemr service is today… There is no way I can eat there again because all I am going to think about is the ball of hair in my food. All I can say is, they are lucky I did not bite into that burger!