Smarthome & Theater Systems

Smart Home flunked this test
The assignment was simple, inventory my extensive hard wired home theatre, sound and computer system, pack it up and move and install it in our new, smaller home, in the process converting it from wired to wireless. Not terribly complicated, my system was Sonos dependent. Their estimate supposedly included every thing from networking the computers, hooking up router relays if necessary to boost signals, installing 4 wall mounted tv’s, apple tv’s and an amazon t.v. and the sound system as well as determining whether a pair of unused ceiling speakers could be fitted into our home theatre system. In a project that ended up almost 30 percent over budget (in all fairness, one of the unanticipated pieces of equipment I had to purchase was an expensive piece of furniture to conceal the equipment) and then there was the sudden breakdown after moving of a 3 year old smart t.v. Less turned out to be more with these guys. We did the computer network ourselves, direct t.v. installed the boxes and networked the t.v.‘s, Smart Home did a half hearted attempt to plug my Request Server (outmoded by cloud music) back into the Sonos system. And after frequent call backs for work left undone or not done at all, and complaints and an on-​site session with Jared supervising, I have a serviceable system. These guys are knowledgable and competent, and this is just one of those jobs, I’m sure, that just went wrong from beginning to end. To their credit, they doggedly came back to correct problems and try to satisfy our expectations, and in the face of a barrage of criticism, were always courteous and calm. I’m sure they were as happy as I was when the last bill was paid. And we could both sigh with relief, «It’s over!»

I have worked with Jared and the crew at Smarthome & Theater Systems and and hold their operation in high esteem. Timely, detailed, service oriented, knowledgeable, and easy to work with. Anyone considering exploring audio/​visual systems for home or residential application should not hesitate to call.