Personal Touch

They were very busy today seeing that it’s one of the first nice days of Spring. I paid for the Platinum Plus $ 29 package. I should have checked my car before I left. Very very disappointed in what I got. Tires had no shine, vacuum wasn’t good, dashboard wasn’t cleaned. Not good service at all

Update — to respond to the comment — I did respond to the manager with the information requested and never heard a reply. I actually still have the texts which show I responded.
Very disappointing experience. Got in my car after the car was washed and my door wouldn’t close — look down and a metal strip that is part of the detail of the door frame is bent up preventing the door from being closed. When the manager came over he was very quick to tell me water has been getting under it and that’s why it was coming up and when I asked why it was now bent though he said if his guys did it they didn’t realize it. Then told me I’d probably have to pay the dealer to get a new piece. I just stood there dumbfounded at the poor customer service. To add insult to injury while I was driving home I notice in the car that it was barley vacuumed so not only did the owner not offer any refund or discount (never mind any accountability) his workmanship is also poor. I will not be returning.

I cannot say a bad thing about Personal Touch. I recently bought into their winter deal. They were offering 30 days of free car wash if you purchased an unlimited monthly carwash plan and I have to say it has paid for itself in just 2 washes. I got an e-​mail about the offer and thought it was a good deal. When I went to go check it out they were very informative about the different options and answered all of my questions. They were quick to put the sticker on my car and before I knew it I was driving in to get it cleaned. I really like that they work in an assembly line style. There are about 3 – 4 guys working on your car at once in each stage of the wash. I purchased the Gold which includes a bunch of stuff. I can’t remember at the top of my head. I’ve been 3 times already with all the salt getting on my car and its been completely worth it. I’m in and out in 20 minutes. I don’t expect to chit chat with any of the guys since I want to be as quick as possible and they are busy but they have been nothing but polite. Haven’t gotten a full-​detailing option but I wouldn’t hesitate to bring my car here. They’ve done a pretty good job so far.

I wish I could give this place ZERO stars. When I came in to get my car washed, I was immediately put off by the poor customer service. Nobody greeted me when I got there and once I pulled in they didn’t even ask what kind of car wash I wanted. They were incredibly sloppy when vacuuming my car and I was already irritated with how poor their customer service was.
I walked in to pay at the cashier center and the cashier didn’t look up from what she was doing until she finished her task. No greeting, no eye contact, just stapling her receipts together. Once she finished I told her I had a coupon on my phone for $ 5 off my car wash. She told me I couldn’t use it because it has to be printed out. I double checked the coupon from my phone and no where on it did it say that the coupon had to be printed in order to be valid. So I told her that and her response was, «There are scissors around the coupon.»
Scissors and perforated lines may help you while you are cutting it out, but so many other places of business accept coupons from your phone so I explained that no where on the website says the coupon is invalid if it is not printed. She was rude and had no desire to help fix the misunderstanding. The owner came out and proceeded to talk about how there are scissors around the coupon. UGH! He continued on to tell me about all the changes they are making to their website and blah blah blah. that doesn’t help to fix the current situation. Thanks for fixing the problem once I have already overpaid for a mediocre car wash. I even told him that I am a first time customer and specifically came out of my way to come to this car wash because of the coupon I had and still his response was that there are scissors around the coupon.
The customer service is here is AWFUL and the car was NOT worth it. They were sloppy with the interior, barely cleaned windows, and was just overall so disappointed with this place. Will never go back and highly recommend that you take your business somewhere else.

I was referred to Personal Touch by multiple people and finally decided to give it a chance. I am not disappointed, they gave my car the TLC is deserved and it looks brand new! It definitely needed a good interior and exterior wash and they did a wonderful job both detailing and washing the car. I would hands down recommend this place if you’re looking for a car wash or car detailing!

Just had a interior detail, and car wash for $ 94. My interior was pretty bad from transporting our 2 dogs around in the backseat when I dropped the car off. They did a great job. they were friendly, scheduled this same day, price was OK for 3 hours work. Interior looks almost brand new.
I would highly recommend this place.