Kent’s Service Station

Fast response and incredibly friendly service. Our driver, Kyle, really helped make a bad situation a little better.

Yesterday while my fiancé and I were at work, our truck was towed from our apartment parking lot without any notification. We arrived at home late and had no way of finding out where our truck was towed to. This morning we found out the truck was towed to Kent’s. Upon calling the business, I was greeted with an absurdly rude employee who refused to give me his name and told me that my issues were «not his problem». Aside from the horrendous customer service, their prices are absolutely outrageous. They charged us $ 270 for a day and a half of the truck sitting in their lot. Apparently this is part of their contract, a contract I was unknowingly roped into as a third party. If I have any advice to give, do not use this company for any means.

AAA called this company to tow my car. They arrived 30 minutes late and ended up towing it to the wrong garage. When I called to let them know and get someone to go back and bring it to the right place, the owner, Kent, was unbelievably rude. He told me I was being «ugly» and hung up on me. When I called back, I was shocked to find out I had been speaking with the owner! I was a repeat customer and when I asked him how he would dare to hang up on a customer all he said was that I was «yelling» at him. Keep in mind that following a previous service his employee had dropped my check in my driveway. I found it days later and called them to let them know. The driver who came to get it said that they would never have noticed it missing if I hadn’t been so honest. This sorry excuse for a business owner never even apologized for his mistake of taking it to the wrong garage. Avoid this business at all costs!

Very quick response time. The driver was courteous and professional. If you are looking for reliability then this is the place.