Enterprise Rent-A-Car

I will in no way recommend Enterprise Car Rental company. I rented a car for 14 hours picked up in Milford CT on Nov 17^th and dropped off at Bradley Intl. Airport in Hartford Ct on the 18^th at 5:00am. They do an inspection for damage when you check out and check in which is great and I was told at both times car was fine.
Week after rental, I get a phone call from area manager telling me, he is calling due to my dispute of damage to the hood. I told him he must have me confused with someone else as there was no damage, I was not aware of any damage and further more I was told car was good after car rental agent inspection. I was given my receipt and told to have a great day. So again he says, so you are disputing the damage? I said how can I dispute something that never was? He hung up and week later I receive a letter stating I am responsible for damages to the car.
I called the damage control department in Kansas City to discuss the matter and explain exactly what I am saying in this review only to be told there was nothing that could be done and I was responsible! How can I be responsible for damage they said occurred? I told them they should check their surveillance cameras when I brought the car back to see if agent brought so called damage to my attention? No response to that one.
Be careful of this company people! If there was damage don’t you think there would be a form filled out stating the particular damage and given to me before I left? So now we need to take pictures of every inch of the car you rent from this company to protect yourself? Unreal!!!
In 30 years of renting a car from National, Avis, Hertz not one issue.

My boyfriend and I needed to rent a car to travel to a wedding. I booked online and when we went to pickup the car the rep was very nice and personable. The car we were reserved the night before wasn’t available so they gave us the next level up at no extra charge, that car only had a quarter tank of gas and wasn’t vacuumed but the rep said we’d be able to bring it back empty. I believe it was the manager who called me afterwards to discuss my experience and after explaining how pleased I was with the rep, just wishing it was a bit more «ready» she discounted our total to make up for the inconvenience.
Overall, the Milford Enterprise team did all they could to adjust and accommodate us for all our needs. They offered great customer service to make sure we were satisfied.

These guys are rude and cocky. All about the money and sale and never helpful. I used to rent from them all the time until they screwed me on a reservation I made on online. They didn’t grant the price and they ran out of cars and tried to put me in a different car with an outrageous price like it was my fault they didn’t have cars. STAY AWAY FROM THIS MONEY HUNGRY CREW AT BOTH Milford, Ct locations.

I’ve rented from enterprise many times over the years and never had a problem. This was the first time I rented a car from this location (near Mama Theresa’s) and I will never every ever ever do it again. I have lost all faith in the folks at this location. Lies, deceit and false promises were all that I encountered. If you rent anything from this location, please be cautious!

Do not rent a car from this company. They just did the «you have a dent in your car «fraud act to my son. They never did the once over in checking out the car when my son rented it. When he returned it they claimed that there is a new ding in the back trunk area and are making his insurance pay for it. We will be reporting them to the Better Business Bureau also.

Steve took great care of us! Very personable guy– he recommended a few things we could do in new haven and the surrounding areas.
We came from California to visit New Haven and the Yale campus so we needed a car for about 3 days. We had already made reservations online a few weeks in advance to make sure we had everything planned. Once we arrived at our hotel we called enterprise to see if they could pick us up from the hotel, which they did of course.
After arriving at the rental place, we were informed that they did not have the vehicle we had requested, but they upgraded us for the same price we were going to pay– free upgrades are never a bad thing
Anyway, we were in and out of the place within 10 – 15 mins.
The place was a little bit out in the boonies, but it seems like Milford is a heavily industrial/​trucking community, but you’ll have your car to take anywhere around the area :)
Good looking out Steve! If we are ever back here we’ll make sure to try you guys out again.

I was recently in an accident and needed to rent a car while mine was repaired. Brian was the only one at Enterprise with whom I had any contact, but he was incredibly sweet. We all know what a hassle it is to rent a car, but Brian was very thorough, helpful and accommodating. I appreciate not having to deal with anyone unpleasant!

All of the employees here were very accommodating. I wanted to rent a pickup truck for the day. They didn’t have a truck on site, but they called me back a few hours later when they were able to get one for me.
Once I arrived to rent the truck, the transaction was immediate and went very smoothly. I was driving away with the rental a few minutes later.
I was definitely pleased when I returned the vehicle the next day and the price that I was initially quoted was the exact same price that I had to pay.