Sleep Inn & Suites

In all fairness, I wrote a very detailed letter to the manager of this property on January 3, 2016 about my less than stellar experience. I have not received any response to date. I arrived on the evening of December 24 and checked out December 29, 2015. The first room I was assigned was dirty — there was human hair on the pillows and sheets of both queen beds, which had been made up. I was then reassigned a different room. The motel allegedly was experiencing ‘staffing issues’, and my room was not cleaned, nor was the bed made on December 25; on December 26, the beds were made, the wet towels were gone, but I received no replacements; December 27, the beds were made, I had fresh towels, but the floor had not been vacuumed (popped corn on floor and band aids in shower on soap tray). December 28 the room was almost spotless. At breakfast on December 29, there were no forks in the entrée area (waffles and biscuits and gravy), and I started opening drawers in hopes of finding them. A woman in a Sleep Inn polo shirt who was more interested in the content on two laptops on a table, one with a power cord across the floor to a nearby wall, asked what I was doing. Then waved her hand in the direction of the entrée area, only getting up when I said there were none. She found a fork by the cereal and sat back down. When I finished breakfast, I noted she was gone, but the forks had not been filled in the entrée area. In my letter to the manager, I noted the lack of service and I requested a 50% refund. I have yet to receive that. Previously, I have stayed at this property for at least three years, two of them during the Christmas holidays, as well as spring and summer months. Never has the service been this bad. This is by no means representative of other Sleep Inn properties.

Great hotel. 24 hour pool and gym. Staff extremely helpful and professional. Rates on weekends a little high but that’s expected in such a nice place. If you and your love ones want a nice getaway I would check out the sleep inn and suites!

Pleasant hotel. Front desk is always friendly, pool, breakfast area and work out area are very clean.
You can tell the rooms are becoming outdated they painted and added new deco but the wallpaper is falling in some rooms I’ve stayed in.
We’ve also got a room that was left unlocked before we checked in so the room had a big wet spot from a kids party running in and out and the safe was locked. (Which seems like a random incident but also that they don’t secure unoccupied rooms) Asides from that it seems to really be worth the money.
(I do not recommend the end of the building as its so close to the highway, and the windows are older so you hear it all night)

This hotel was a terrific surprise. Like many travelers, I just wanted someplace clean at a low price. This Sleep Inn supplied both and so much more.
The room is much bigger than I expected. It’s great to have separate working and eating areas. Since staying more than a couple nights, I’m enjoying the convenience of the sink by the refrigerator, microwave and coffee maker.
Breakfast options are plentiful and the work out area provides more options than most hotels.
An added treat, the window in my room opens. I love being able to get fresh air in a hotel room, which isn’t an option at most hotels. That’s probably minor to many travelers, but it makes a difference to me.
The staff has been professional, helpful and actually fun to deal with. Again, very important when staying more than a couple nights.
I’m very happy with my decision to stay at the Sleep Inn, Milan and will definitely come back when I work in this region again.

Staff is friendly and helpful. Complimentary breakfast is nice.

Hotel is actually very nice. Big rooms, pool, and the complimentary breakfast is very ample (eggs, waffles, sasuage, yogurt and more). The only drawback to this place would be the area but if you are electing to stay in Milan that’s your fault! We stayed here prior to the Winter Classic and needed to hire a car service as it is 15 – 20 minutes from Ann Arbout and the Big House. Would recommend staying here if you needed to as it is VERY inexpensive.