High End Audio Repairs

Extremely rude owner. He will ask you sternly «How can I help you.» If you ask him (to help you by asking) «Where are you located?» He will ask you again «How can I help you.», like a robot. If you ask him the same question again, he will hang up on you.
I had hundreds of pounds of audio equipment to repair from my old music studio and needed to find someone close by. According to his website, Mr Benjamin Jacoby clearly states he repairs Krell Amplifiers as well as many other brands and high-​end audio equipment. It turns out he DOES NOT repair Krell. Who knows what else he’s falsely listed on his website?
And it turns out that if you don’t answer his questions exactly how he wants you to, he will end the conversation for you. After the rude telephone conversation, I wrote him a few emails expressing my dissatisfaction with his response, and he defended himself and refused to apologize. Great customer service!
There are many others in Brooklyn to help with high-​end audio equipment repair. I called a few others after him, asked them the exact same question and they all answered politely and actually did service the products they posted on their websites.
Don’t bother contacting this guy, he’ll spoil your morning.