Trust Carpet & Tile

Dont know how this place got fews good review. If u have a lot of money to spend then this is a good place to shop. They like to take in cash but when they give u the wrong item, they dont want to refund the $$$ lol…

Worked with Randy and highly recommend him! Double checked the measurements with him before placing order. He was knowledgable and provided good advice. He even helped link me with a installer. Will come back again!

We bought our cabinets, Tile. And backsplash, and counter top at Trust. The prices were good and the quality and selection were the best. The problems we had involved the return policy and Kevin who designs the cabinets. From the beginning we had a drawing that explicitly shows that we wanted a pullout in the drawer to the left of the oven. We then changed our configuration based on Kevins advice to increase the sink base so we can put a trash can in it. as a Result the 36 inch cabinet to the left was changed to 30 inch with rollout. We still asked for a roll out for that cabinet. Then we analyzed that we could not fit a trash can under the sink so we went back to waste basket b18 on the right, a 36 inch sink base and a 36 inch cabinet on the left which originally had a pullout and did not change that requirement. We even reminded Kevin after changing back to the previous configuration that we wanted a pullout on the left 36 inch cabinet. So we were surprised after receiving the cabinets that there was no pullout on the left 36 inch cabinet. I called him and told him of his mistake and he insisted we did not have a pullout on that cabinet. I insisted he was wrong and he refused to admit he was wrong even though he was. So I asked if he charged us for the pullout and he said no and offered to exchange for another pullout we had not asked for in the pantry. Next issue is his return policy. No returns on open boxes. So my wife insisted on meeting the contractor at trust and checking the merchandise before paying. Well Kevin broke our agreement and let the contractor leave with the merchandise before allowing my wife to check the merchandise. And demanded full payment without letting her check the merchandise even though we were missing the glass cabinet doors as part of our purchase. Meanwhile as their return policy is written there is no way we could check our product before paying. I finally got Kevin to agree on exchanges if any cabinets were wrong or damaged. This after a semi heated exchange. If they either revise their return policy or commit to their agreements then I would recommend this place. As it is, I think they feel they are constantly being screwed by their customers.

We’ve remodeled both of our bathrooms and kitchen using Trust for our materials. Sometimes it can get a bit busy, but once someone helps you, you get their full attention.
They have good prices and a fair return policy. I’ve had one issue with an order, but they made it right. If I had anymore rooms to remodel, I wouldn’t hesitate going back to Trust.

Stay away!!! Please stay away. You will save 20 bucks but not worth the hassel or the headache. Little did they know I speak Vietnamese and they were making rude comments about everyone! One word «Dishonest»!!

DO NOT buy from this place! We had a horrible experience here. The owner (husband) told us that our wood floor would come in within 3 days after deposit. We called on the third day and they said they would call us back… No call back after hours of waiting. When we called back to ask again, they got pissed and gave us an attitude. When it finally came in, they were missing the bull nose piece. Told us it would come in 3 days. Did not give us an update on the third day until we called and asked. A week passed by, nothing came in. This process took 3 weeks. When it finally came in, the color didn’t match with the floor. He tried to make it sound like it was our fault. Refused to give us back our money until we made a big deal and the wife jumped in and said they would give us back all of our money. Omg, the husband really wanted to screw us over when he promised us our money back if the bull nose did not match the wood. Horrible experience. Never had such a horrible experience in my life. Will never go back here. I don’t want to give this place any stars but it won’t post my comment. So I had to give it one star.

Got carpet from here. Pricing was decent. Installers came on time and did a good job. I would use them again if needed.

When my recently remodeled house had a slab leak and needed the baseboards and flooring replaced I called around and found that only Trust was flexible and accommodating enough to send me pictures of their stock. I had worked with them before which was helpful because I saved the old receipt and was able to order the same matching baseboards. They were also willing to deliver for a small $ 20 fee which was important because my tenants weren’t going to go pick up all those materials.
Being able to see the brand in the pictures allowed me to look up the stock in the company catalogues and pick out flooring 1600 miles away. The restoration turned out great and prices were very competitive.

Ordered cabinets and granite and they were really helpful. Kevin, the owner, wrote all the dimensions down and made sure that everything is in order.
We got our orders and everything was wrong. The dimensions of the cabinets were way off. The 3 slabs of granite were all different (it even said it on the sticker) and none of them was the one I ordered. Called Kevin to fix the problem and he was very rude. Started blaming me that I made the wrong order when I have the order form in front of me that he produced for me.
Do not work with this company. Oh and his wife is a bitch!

Dishonesty, scammer… I spent almost $ 3750 for a white shaker, kitchen cabinet. The cabinet I received wasn’t matched with the one I paid. The dimension was totally messed up. The 2 spice drawers I paid over $ 300 for each are useless now because they jam the other drawers. I paid the glass wall cabinets but received regular ones. And they refused to return. Horrible service. The lady Tien is extremely rude. Kevin is dishonest and cheating. Avoid at any cost!!!

I bought some 12×24 bathroom tiles here to remodel 2 bathrooms. It turned out my bathroom was too small to fit these tiles. Which forced me to return the tiles. They have a 2 week return policy. Kevin the owner was very accommodating and allowed full refund. Having looked at lots of wholesale tile locations, i have to say this warehouse has the latest products and most amazing prices!

Thank you to Kevin and his team for helping my family with our whole house remodeling! They were very attentive and gave us great service. I really recommend this place to anyone who needs some remodeling for their home! They are very knowledgable with what they know and are always wiling to help and work with your budget. They also have a wide selection to choose from for everything you make think of for your home.

This has to be the Worst company as Mailani mentioned. We worked with Kevin, I gave him dimension and a couple of cabinet came in at the wrong dimension and they will not take return. Bought Granite on Agreed price but now that we are in installation stage he saying they dont have those Granite, how convient. Try to put blame me and even had the nerve to say I dont care. That was the last straw for this shady business.

Scammers! Kevin said the stone I wanted was 5.50. I came back next day to order and Angela said no, that stone was $ 7. I had to come back to Kevin who said he would honor the price. I paid and left. Three hours later, a lady named Mai called me to say that the stone was out of stock. This is the oldest customer service scam in the little Saigon book! And while I was price shopping here before, the prices vary depending on who you ask. Take your business elsewhere. I did.

After looking at many carpet and tiles stores in Anaheim, we came to this place based on a recommendation of my father’s. We love this place! The employees are very helpful and knowledgeable. The laminate flooring came in two days after we had ordered it. We needed additional parts after we started our do-​it-​yourself project and they gave them to us for free! We are planning to come here again.

This place Is the best place to go to get tiles! There are variety of tiles here! This place has all sorts of stuff from tiles to carpets to cabinets to granite and to the best lemonade ever! Come here there is no better place to go!