Auto Bank Center

I wish there was a way to give this place negative stars. I came here after I found a car I liked on Capital One’s website. I should’ve walked out of here after I was greeted in the most unfriendly manner by a woman. She grabbed someone named Mason to help me who seemed friendly but would just walk away at random points. I had to walk around to find him to look inside of the car I was interested in. Then, he seemed highly uninterested in helping me and seemed bothered when I asked to test drive the car since it required him to move other cars out of the way. I took the car out for a spin with Mason and he spent nearly the entire time on the phone with a family member. When we returned, he immediately passed me off to an equally rude employee named Quinn. I asked for the Carfax and saw that the car had been in an accident. That was a major turn off but not a deal breaker. I figured I would use that in negotiating the price so I sat down with Quinn to see what we could come up with. He ran the trade-​in number on my current car and immediately told me that he wasn’t willing to negotiate. Honestly, there was only a few thousand difference between the trade-​in and payoff. I’ve had worse and the legitimate dealerships I’ve been to in the past have worked with it. This place was a huge waste of time and shady to the max. If you decide to go here anyways, make sure you ask for a Carfax report and avoid Mason and Quinn at all costs. You may get someone more competent, though I doubt it.

This is the 6^th car I finance from different locations. Was pre-​approved by capital one financing was looking to buy a 2015 prius but the fact it had been in a front end accident didnt sit too well with me even though it had a clean carfax report and it was was two years newer and had 20is thousand miles less than most prius that were that price at many other dealers i researched. I left and continued searching online. Came to find out they had other prius that were still cheaper than others and now I was liking 2 hybrid camrys they had on the lot as well… so I called and Ken helped me out. Very young but very honest and not pushy at all. I asked him before taking a 30 minute drive to please check the carfax reports for me and to inspect the cars for any visible body repairs. He calls me back and to my surprise out of the 4 cars I asked him about he told me with all honesty two had discrepancies and two were pretty solid. So I took another drive. First was a 2013 prius, drove well was nice second was a 2014 hybrid camry which they had to move 4 cars to get to it and they did it without a hickup. Camry drove amazingly well, so well I wanted to be extra sure I took it 3 times around their test drive path they take justtt to make sure that was the car for me. Ken was very honest and veryyyyy patient and just awesome the entire time. Went back to the office and talked numbers, 730 credit score 0 down and 2.96 APR through capital one I got my car an I’m beyond happy. Thank you Ken and thank you Tom! I believe Tom is the owner. Hooked me up sickkkk with 20s. Won’t even say how much because they may get upset with me lol but I paid for them about the price of what one tire (not rim, tire!) Costs lol.

THESE PEOPLE ARE SHADY!!! SO… i called this shady dealership before i took a 30 min drive down there… i talk to someone in sales and he reassured me the car had a clean title and that the mileage was 63,000 miles. So i took the 30 min drive down to check the car out and when i get down there a salesman approaches me and we begin to talk about the exact car i called about and he tells me THAT THE ODOMETER BROKE AND THEY REPLACED IT WITH ONE THAT READS 63,000 MILES BUT, THE CARS HAS 170,000 «ORIGINAL» MILES ON IT. LMAO…THESE GUYS ARE CLOWNS.

I mean… «Clean» car fax yet both cars in fender benders which I found out after driving 30 min to the lot. Wanted to drive the car and there was NEGATIVE effort on behalf of mason. The guy literally walked away because they would have had to move two cars parked behind. Ummmm place is a joke, cars are not legit and there is absolutely no effort to even sell a vehicle. Wtf is this place?

First time finance car buyer, always paid cash. Looked around all the websites for a good deal on a Lexus GS (true car, cars. cim etc.)This place came up several times, called a few different places and submitted my info for pre approval. They called me back to my surprise got me a loan. That had great selection of clean Lexus vehicle. I was help by Mason and when he was busy the other employees made sure I was taken cared of. The boss approved a nice discount without to much haggling. Wrapped up the whole deal in over a hour. Beat the other dealers by almost 1k. Very happy purchase.

I walked into this lot with my brother on the idea of getting a car since mine is dying. 247k miles !!!
We looked at a 2004 Silver Corolla. I was given the keys from Tom, the manager, and was off to test drive the car. It looked exactly like the same from the website, so there were no gimmicks here. The gas pedal was sensitive but knowing that it’s a 4cylinder compared to my gas guzzling v6 is quite a blessing. The air conditioner was quite strong, so much so that after a couple minutes, I was needing to lower it. Everything was clean and there were no bumps or dents on the exterior. The nice thing I enjoyed about it was .this might sound weird, but it had a cassette tape which is good for me since I my old car had one lol Pretty much, the car was as advertised so I was a happy camper.
Once we finished my test drive, we gave back the keys. It drove well and though I didn’t make a decision here, it’s good to know that this lot has a vast variety of cars. I saw various brands such as BMWs, Toyota, Honda, Jeep, Lexus, Volkswagen, etc. Overall, The prices range from low to high, and despite the lots size, you don’t feel so overwhelmed. If you’re like me and you’re quite indecisive, you won’t spend hours upon hours here. Because the prices are quite reasonable, you also won’t break the bank even though you’re spending something on a vehicle that will last you years and years. In addition, I saw a myriad of colors ranging from: white, black, red, brown, maroon, to even pastel colors such as baby blue, jade green, and powder pink.
If you’re not sure how to go about things, the owner and the employees are well equipped to handle any questions you may present without forcing you into buying anything. I didn’t feel like anyone was trying to take advantage of my limited knowledge of cars and because of that, I knew I was at a trustworthy place.
I’d recommend this place to anyone looking for a great gently used car :)

I cashed my car and needed a new car and I was looking for a Prius at least package 3. Most of the place I was checking they have some good or bad prices And found at Auto bank a 2013 Prius package 3 with only 16k miles for better price than any other place with newer and less mileage! Thanks Mason… I will definetely recommend you guys to friends!
Thanks

i love this place. the deals are the best. i walked did lots if research online and found that their prices are the best. i came by to see the car and it was exactly as described. i bought it and have no trouble with it at all. i love the buy experience here

I sold my car and got a good money. They made it easy, personal and on point. I would use the service again. Everyone is professional and very knowledgeable. Shopping around I see that they price is most competitive. You just come here if you are in the market for a preowned car

AWFUL! Buyer be ware. They sold me a van and within a month the transmission went out. They charged me to fix it then a month later it was the bushings, the back axle, on and on and thousands later and less than a year later the transmission is out again. They offered to wave the small amount still owing but now that it has totally died and I tried to trade it in for something that works they say I have to pay. I am calling my lawyer, don’t buy here. Bad cars bad business.

Called ahead to see a used 2014 toyota camry se, and walked out with a used 2013 toyota camry that is amazing. I couldn’t find any better deals, it was the easiest car purchase of my life. Thank you Auto Bank Center

I was in the market to look for a daily commuter car because my ancient Honda Accord has become a gas guzzler. I know that I wanted a Prius but I was very specific about it having a «Clean Air Vehicle» sticker with it. After some time looking at several different dealerships, I happened upon Auto Bank Center. I looked through the lot and though they had Toyota Prius’s on the lot, non had the CAV sticker I was looking for. However, the owner was very helpful and he offered to give me a call when he could find one with a CAV sticker. I know that it is not very easy to find as I’ve looked at other dealership and non had it also. Sure enough, after only couple weeks, I got a call from the owner saying the car is waiting for me to come check out and test drive. Needless to say, the car was super clean, very quiet, efficient, and had very low mileages.
I was very impress at how the owner followed through on his search and equally impressed with the staff that worked there. Everyone was very friendly and honest. The process of buying the car was very quick, thorough and everything was explained to me. I felt a sense of honesty from the people at Auto Bank Center that you don’t get at other typical car dealerships.
Overall, I had a great car buying experience at Auto Bank Center. The people at Auto Bank Center was super helpful and knowledgeable and very upfront. They provided me with a car that was low in mileage, clean, very quiet (so quiet that I forgot to turn off the engine several times), and best of all; it comes with a CAV sticker.
Buying a car at Auto Bank Center has been a great and easy experience, just the way car buying should be.

My husband and I have now purchased 2 Prius’ from Tom at Auto Bank Center. The price was great, the process was quick and easy and it’s the first time I’ve purchased a car without feeling like I was pressured or ripped off.
Great experience! Tom is a family man and he gets it.

I recently bought a car from Auto Bank Center. Thanks to Mason getting me great deal and willing to work with me on my car. I got the car I wanted the paperwork process was quick and painless. Mason and finance staffs are honest and diligent. I highly recommend going here!!!

If I could give it less I would. Literally just got here. the guy helping us is smoking while walking us around. We asked for a 2014 honda civic and then he asked us what year and what kind of car… ridiculous, do NOT come here. They don’t even really understand what cars they have listed online! Beware!

I found the car on Craigslist, then called Auto Bank about the vehicle. It was priced very well for the milage. The application online was quick and easy, I then saw and drove the car and fell in love. The purchase was easy. I did have some kinks in the deal, but thanks to the amazing staff everything worked out smoothly. I am now the proud owner of a great reliable car.
I would recommend anyone to check Auto Bank Center out before purchasing a used car! Thanks Guys!

I called ahead and asked if they had any cars in my range and what types. I stated I was preapproved, wanted to spend $ 15k or under, looking for a hybrid preferably a Prius and wanted under 65,000miles. Also checked that none had salvaged titles. The guy said they had 12 Priuses in my criteria but once I drove all the way down there they have ONE Insight and ZERO Priuses. Then the sales guy has the gall to tell me «you should ask your bank if they’ll give you more» WTF?!? How does what I want to spend have anything to do with my approval amount?!? I straight up told him I am approved for $ 50k at 4% but I still only am spending $ 15,000 so no I don’t need to ask for more money.
Complete waste of my time and the guy was extremely rude. Lying to me, ignoring my wants in a car then telling me to find more money just shows me a completely disregard for the customer. Wasting my time is extremely disrespectful. If your lot didn’t have what I wanted then be honest about it.
LEARN SOME RESPECT

DO NOT SHOP HERE! I purchased a nissan 350z. It looked great and was excited when I bought it. I got the car fax and it was clean. So recently I got in a fender bender. When I took it to the shop, the guy called me back and said there was incredible frame damage that was covered up and asked if I was aware of it. I had asked the dealer before I purchased the car if the car had never been in an accident and now I found out it was. No wonder they were eager to sell me the car…

So I actually I never write reviews but my experience with Tom simple deserves one. Now any big purchases like a car can be stressful. It’s hard to trust car sales people. One thing here they we straight up with me and they really hooked me up. Just tell them what you want and be direct. Im a smart buyer too I look up pricing value and such. Since I got my car they been really helpful with things questions and stuff. I also sent some of my friends to them and Tom hooked them up too. I don’t know what those bad reviews were all about. I didn’t experience that at all. I love my bmw. Ask for Tom tell him Jimmy referred you.

I love auto bank! Only because they are genuinely nice people & provide quality cars for an affordable price. My family and I purchased many cars from this dealership over the past 15 years. We kept returning and referring our friends & family because we know we can’t go wrong with them. They definitely know how to take care of us.
Auto bank carries a large variety of inventory with new cars coming in every day. It’s definitely worth your time to check out what they have in stock if you’re looking to buy or trade in your vehicle. Most importantly, they provide great customer service. If we ever needed anything, we never hesitate to ask because they will make sure we are happy with our purchase.
Thank you guys for making my purchase fast and easy. I checked out the cars they have online, called to see if the car is still available, came to test drive it, loved it, bought it, and the paper work was virtually painless. I drove home in my new car 30 mins after! I’m highly satisfy with my Beemer! New car, low mileage, perfect condition for a low price! Gotta love it. Remember to ask for Tom or Quynh, they will take very good care of you.