Utah Veterinary Center

Never bring your pet here in case of an emergency!
I brought my 14 year old dog here, immediately telling the staff that he had a previously diagnosed cardiac issue. A vet tech came out & confirmed that indeed he did to be seen immediately. She also confirmed that he wasn’t getting enough oxygen.
We waited 2 hours in the waiting being told every 30 minutes that we were next to be seen. Other people were coming in & being seen first. I understand it depends on the severity of your emergency, but removing stitches does not warrant being seen before a dog struggling to breathe. When I mentioned this to the front desk, I was told once again that my dog was next to be seen & waited another hour.
When we were finally taken to an exam room, we waited another hour before seeing Dr. Perez. I was trying to explain my dogs cardiac history & the reason for our visit, Dr. Perez cut me off saying she was the only Doctor there and would run some tests. I felt as if she wasn’t listening to what I was telling her & was in a hurry & I was just wasting her time.
I waited another 90 minutes only to be told that my dog was the sickest dog that night and Dr. Perez’s diagnosis, take him home to die.
Thanks for absolutely nothing & charging me $ 500.00 to waste 5 hours of my time.

Last Saturday I found my cat drooling and unable to close his mouth. It was 9PM and my vet was closed so we came here. Turns out, his teeth were so bad and one canine tooth was so loose it prevented him from closing his mouth. They were unable to do a dental procedure there, so I would have to wait until Monday. However, since I knew my cat would just hide if I took him home, we left him there for two nights so the techs could manually move his canine tooth to allow him to close his mouth.
I took him to my regular vet yesterday and they confirmed Dr. Perez’s diagnosis. Dr. Perez was very kind talking to me especially when I broke down crying.
The staff there is wonderful. Very caring and took great care of my kitty. If I have another emergency (heaven forbid) I’ll bring my pet here.
And the final charge came in less then the estimate, so I got a bit of a refund. Looks like this place is now Blue Pearl Vet Pet ER Network. After reading some of the older reviews, maybe that’s a good thing.

I will never visit this Vet center again. I took my dog in at around 10 pm because he got one of his front dew claws caught on a piece of carpet and ripped it. He was bleeding everywhere so we came here because it was close. It is $ 85 for the initial exam and they quoted me around $ 300 to get him sedated and clip the dew claw off entirely so it could grow back healed. I agreed to this and the procedure took about an hour so I waited. Upon getting my dog back, he whined the whole way home when I held him and when we got home about 5 – 10 minutes later I tried to make him comfortable and situated for bed. Where I was upset was that about 5 minutes after we got home my dog lost all bowel movement and nerve control. He had a diarrhea accident all over my brand new white down comforter and I immediately took him back to the clinic. I was told he was having a rare reaction to the anesthetic they had given him. His eyes were glazed over and he couldn’t even keep his tongue in his mouth. Needless to say, I requested a copy of what they had given him and high tailed it the hell out of there after I went completely berserk on the staff. We watched him closely all night and the medication wore it’s way off and he was safe and normal again but I was definitely scarred for life. My baby has been under general anesthesia before and has had no complications so I am convinced they gave him too much sedative and that I find reckless and negligent. I will never again take my dogs here or recommend such a place.

We brought our dachsie in after my husband hit her backing out of our driveway. They charge $ 85 just for an office visit. My vet is $ 35. They charged us $ 1500.00 dollars for 24 hours of oxygen and pain meds for a contusion on her lung. They are an emergency vet. They know you have to pay whatever outrageous amount they demand or your pet will die. When I questioned the amount, the vet had the nerve to tell me he had gone to school for 10 years, implying it was my job to pay off his student loans. I guess. He also said their facility was ‘state of the art’, it was hurtful that I might question the ethics of charging an exorbitant amount to hurting and desperate people.
Worst experience of my life! Please use Cottonwood Emergency Vet. They are world class and they don’t take advantage of your desperation.

Dr. Rowley is an extraordinary ophthalmologist! I’ve needed to have surgery on each of my Himalayan’s eyes and each time, Dr. Rowley has done an outstanding job! She treats my cat like she is a member of my family. She is very clear and helpful before, during and weeks after each operation.
When I come for appointments I never wait more than 2 minutes and everyone is friendly.
I trust Dr. Rowley’s skill. She has created a better life for my cat and I am forever grateful.

This week my beloved young kitty got into my sewing and ate a bunch of thread. It ended up looped under her tongue where we couldn’t see it and ran all though through her digestive system. We didn’t know what had happened just that she was acting not well and when we took to her our regular vet she said my cat needed surgery immediately from a specialist and sent us here. They were expecting us when we came in and wasted no time getting her in a room, checking her out, and prepping her for surgery. They were very clear with us about the costs, about all the things she might need, and gave us a best case and worst case scenario on the costs.
Three incisions (one stomach, two intestines) and a day in the hospital later, kitty was ready to go home. She looked fairly happy, not stressed out. They gave her good pain management and us excellent care instructions. The surgery, while very expensive, came out on the low side of their estimates.
They give excellent, quick, professional care and I would go to them again in an emergency. Most of the complaints I hear about this place is that they are too expensive, only want your money, etc. What everyone should remember is that this is not like your regular vet. It is open 24 – 7, has round the clock staffing, and has doctors prepared to do very complicated surgery instantly, day or night. It is incredibly expensive business to run. Taking your pet here is like you going to the emergency room instead of your GP. It’s much much more expensive, and if you can wait you are better off with an office visit, but in an emergency you are glad it’s there and don’t question the cost.

Poor Value: They take advantage of your dire situation and bang you for your bucks
The doctors and staff are very competent and do seem to care about the animals they treat.
My dog is on chemo requiring recurring treatment every 3 weeks. UVC is the only place that can treat her because she has a central-​line.
Short & sweet:
Carboplatin injection $ 120, 2+ times of previous vet
Re-​check fee $ 35, FREE at previous vet
1 hour procedure ran-​long; $ 30 fee for outpatient hospitalization, $ 17 at previous vet
Cerenia anti-​nausea injection $ 105, $ 51 at previous vet
Expected bill, from estimate: $ 270, out-​the-​door pop $ 386
BOTTOM-​LINE: UVC provides quality pet-​treatment at PLATINUM PRICES. I make good money, and I’m not cheap. What I earn in a day was gobbled-​up in 90 minutes by UVC. Based on actual-​experience and verifiable costs, expect a 100%+ mark-​up, minimum, on everything. The only thing I found lacking was a cash-​register ‘announcer’ sounding each time a customer walks in the door with their pet, but they would charge us $ 30 for that. I’m glad they opted-​out!

My dog came in with a rather nasty cut on her leg. The vet took a look, then gave us two estimates: $ 800 or $ 1500… Our jaws hit the ground… We said we didn’t have that kind of $ on hand, and without skipping a beat, the vet asked, «do you have $ 500? … Or I can send you home with pain killers rx.»
Well, since I can’t very well have my poor pup bleeding all over, getting infected and dying, I managed to get $ 500 and the vet team did a great job of fixing up my dog… My only real concern is the $ 300 jump from the official estimates to what they ultimately charged. I understand the need to make money, I really do, but there is a huge difference between being profitable and price gouging.
They quoted us $ 40 for my dog’s rx, but Target Pharmacy only charged $ 15.
As others have said, it’s an ER, so expect an inflated price, however, don’t be afraid to at least try to haggle… It’ll still be pricey, but $ 500 is better than $ 800 or $ 1500!
Ps. My dog is healing wonderfully, and looks to be headed for full recovery. They did a good job.

I love this place. I moved to Salt Lake City five weeks ago. I have a service dog named Boscoe and I got him a puppy for Xmas to keep him company. Service dogs have shorter life spans than most dogs but you can mitigate that by allowing the dog to be a dog as much as possible and by having a companion to keep them company. Both dogs are St Bernards. When we moved here we had to stay in a hotel for two weeks before we could move into our house. One night, Boscoe was playing with Gelsey (our puppy) and she accidentally tore his ACL while playing. A friend’s vet recommended UVC and in particular, Dr John Stephan. Dr Stephan is a board certified orthopedic surgeon who specializes in ACL tears and total hip replacements.
The facility is very nice and clean and the entire staff was AWESOME!!! Boscoe is literally my life. If he’s not 100%, neither am I. Dr Stephan and his staff took great care of Boscoe. Dr Stephan did the surgery, was upfront about the fees BEFORE the surgery was even scheduled, and gave me very specific instructions for Boscoe’s post op so he would heal well and have an excellent prognosis. I’m thrilled I took him there and IMMENSELY grateful for Dr Stephan and the care he gave my boy. Boscoe is healing according to schedule and starts rehab soon. If anything ever happens to my partner or Gelsey, UVC is where they will go.

Summary is that is a nice facility, but they fund it by preying on owners who are desperate to help thier pets. They will certainly do everything they can to help your pet, but a lot of the very expensive tests and proceedures they want to run are not needed. In addition, they did not call me when my pet was dying until after it was to late for me to get there.
Details — 13 year old golden lethargic golden retriver with a fever and painful abdomen. The first quote was $ 1,600.
I did not think that all of that was needed right away. There are dozens of things that could have been causing such vague symptoms in a really old guy. but only a handful that might react well to some sort of treatement. Since we was totally fine earlier that evening, I was hoping it was something simple and treatable. but at 13, hope for the best, but prepare for less. When I resisted the «just throw your wallet and him and hope we find something» for a more logical approach based doing one test at a time starting with the one that will give us the most information and help guide us to know if we needed another and which one, I was asked «Are you just considering euthenasia?» … REALLY? Just because I think it’s smart to look for the things we CAN treat first, does NOT mean I don’t want to treat him at all.
They ended up getting most of the tests because they were all fairly inconclusive. They also charged me for some things that I did not authroize ahead of time.
His fever was coming down, they were going to start an IV and would not let me be with him while he was being treated, so went home at about 3AM.
I called back at 6AM, his fever was down, but said they would call me with an update between 7 & 8 when the shift change happened.
At 8:30 I got a call saying that his breathing was «agonized» and he was dying quickly. I said I would be right there, and why didn’t they call me sooner. «Well you did sign a DNR.» WHAT THE ?? Resucitating a dog in general is a long shot under the best of circumstances, trying it on a 13 year golden is not humane… that does not mean I want him to DIE ALONE!!! It’s do not «resecutate», not do not call, notify, contact, etc.
Also, «agonized». really? Not «slowing» or «difficult» or «shallow» or «labored». but AGONIZED. thanks for that!
I was there within 10 minutes, but he had passed away already. AND he was already cold. so I think he might have died before that and they didn’t notice.
The things that I didn’t do was the full abdominal ultrasound for $ 700 (Mindy Whipple, revewing below and horrified at a $ 600 price on that, didn’t realize she was given the discount price) and $ 400 for extra O2 for 12 hours. My bill was still over $ 1,000 and they didn’t bother to call me so I could be there with him when he died.
At the end of the day. I don’t think they did anything to harm my dog. I also don’t think there was anything they could have done to save my dog. Of course you are going to pay more at an emergency facility, so it’s not that you are going to pay more for what’s needed. it’s that they want to try to do a lot of stuff that’s not needed or isn’t going to make a difference.

This is a sad tale. i saw a review for this place recently that said they only wanted your money. i can’t seem to find the review anymore– weird. last wednesday i noticed my kitty had really gotten thin. he’s usually about 23lbs and so puffy with fur so it took a while to notice, i guess. we took him to another vet that friday. they told us they had to take bloodwork and it wouldn’t be in until monday– it was a hard weekend to wait out. the next day (saturday) my husband said we couldn’t wait until the bloodwork acme back. he was so bad and couldn’t walk. we took kitty in to the utah vet center. to sum this up quickly, dr. neal was so compassionate, knowledgeable, and good. he said even though we were waiting on bloodwork, we couldn’t wait. they could do it and get it back in 30 min. he said the first vet should probably have known we couldn’t wait until monday, but here we are. kitty had to stay in the hospital that night and probably for the next 3 nights to get him through the woods. we went to visit kitty on saturday night to make sure he was ok. the facility was so nice. clean, comfortable, respectful. we were allowed to hang with our little buddy and open his crate. we got a call at 4am sunday ⁹⁄₂₄ that he’d passed away. it was obvious the staff was concerned and saddened. we all had hoped he would pull through. 11 years with my friend, but i’m so grateful his last hours were spent in a nice place. it is 24 hours and you get what you pay for. it’s NOT cheap by any means… but family deserves the best and thank you, dr. neal for taking care of us the best you could.