Carpet Fixer

***BE CAREFUL***Over promised and under delivered during whole process. Horrible customer service. Owner Keith will tell you to «F» off and hang up on you when you call them out on their lack of follow through and unprofessionalism. Wouldn’t recommend to anyone. Be careful, Carpet One will recommend as manager is friends with Keith the owner. Very unprofessional and completely unconcerned about their reputation or whether or not they are leaving you high and dry.

Sometimes older water heaters spring a leak and flood the basement.
Yes, that happened to me (ahem, mumble… over a year ago), and this week seemed the perfect time to install new pad and re-​lay the carpet, which thankfully did survive.
I was referred, by a local carpet shop, to the Carpet Fixer. One friendly phone call brought a guy to my door just a few hours later for a free quote. It only took a few minutes, the price seemed reasonable and an appointment was scheduled for the next day, even though they mentioned they are usually around 2 days out.
Our ‘carpet laying technician”, I’m assuming that is the technical title, was supposed to come between 11 – 1 & still wasn’t there by 1:20. Their SOP is to call when on their way, and I understand that things don’t always go as planned, but I wish someone would have called to let me know he was running late…
However, another quick call to the office gave a revised ETA of 2pm and they did make that. Luckily our day was pretty open so we didn’t care much.
I didn’t talk directly with the guy/​guys, as I was playing ‘keep the dog from licking the nice people’s faces off” in the other room, but I am very happy with the results.
All in all, I would definitely recommend them and use them again in the future (although I really hope that occasion will not arise).