PetSmart

This review is for the grooming department. I took my Pomeranian to get his hair cut there one day. I had forgotten his paperwork and didn’t want to miss my appointment. The woman at the front desk told me to be back by 5 and I my pup could still be seen. After leaving my puppy for a short period of time I got a call that he was ready. The lady who cut his hair did a phenomenal job. It was just what I expected and like the picture I had shown her. I was very pleased with the service and his grooming.

The location on Hull Street off of 288 is the absolute worst for Grooming. Besides the fact that EVERYONE in the grooming salon look like they HATE THEIR JOBS and they’re there to collect a paycheck. They need to be working in a warehouse somewhere and not interactive with the public and in the care of your pets. I have experienced first hand with the groomers nipping my dog pad (thankfully for them Banfield is located on premises to bandage him) of course it was the oh we’re sorry and right back to the butcher shop as if that was enough. So giving them the benefit of the doubt I continue to come this location and received so so service. I even drive by PetCo in route to this PetSmart location. Fast forward we have an addition to the family and they schedule this dog in for a puppy trim. I’m told it would be trimming around the paws, bath and nails trimmed… as an introduction to his first grooming. Well over 4 hours later and we go to pick him up and nothing is done but a bath saying maybe next time because he was not cooperative at all… moving on that will be X amount while we look at this order taker like WTH??? Soooooo, moving forward we call this morning and ask if there are any openings and the groomer says SURE, WE HAVE OPENINGS TODAY! What is the dogs name? Puts phone on hold and comes back and says, Sorry we don’t have any openings today. Wait, you just said you had openings and then she disconnects the line. We call back and the person picks up the phone and disconnects again. I called from another number and guess what? They answer the phone like they should and then its disconnected as well. STAY AWAY FROM THIS LOCATION PERIOD FOR ANY OF YOUR NEEDS GROOMING OR OTHERWISE BUT ESPECIALLY GROOMING… I should have never given them another chance. The management outside of the store really needs to look into who is being hired to staff the Grooming for this PetSmart Location at Hull Street and 288… It’s really what drives the business.

All around great store. Excellence customer service. Knowledgeable staff willing to help. I took my mastiff through all the dog training classes here. When we were finished, he was ready to take his CGC (Canine Good Citizens) test. We’ve purchased all of our pets supplies here from Beta Fish, Hamster, Guinea Pig, Cats and Dogs. They always have what we need.

I take my dog here whenever she needs more food. The store is clean and full of friendly employees. I think I’m gonna trying the grooming service soon

I have been to various Petsmart stores countless times over the years and have had exceptionally great service. I went in recently to this location and was offered help a few times and finally went I excepted I was beyond blown away with the knowledge, honesty, and overall service I recieved from one of the managers Tony. My boyfriend and I have recently adopted a fox/​coon hound mix and it had been more than a challenge finding toys or bones he wont devour in minutes or just having any kind of peace/​quiet evenings without having to crate him which we hate having to do. I came in looking for a bone that was safe and would keep him entertained for more than an hour and with Tony’s guidence I found just that! She was honest and sincere about each of the products and also taught me a few tricks of her own. I work in retail for a living and was literally blown away by my experience. I will be shopping at this location for ALL of my pets/​future pets as long as she is working there. Its wonderfull to know that I have someone I trust with helping me find what I need and not upselling me products that wont work. I also ended up purchasing a more expesive item I hadn’t planned on, but it is proving to be WELL WORTH IT! That is the type of Sales Leadership I really respect from a customer and a Managers point of view!!!

The staff are very friendly — they do not seem «pushy» or the type of workers that follow your every move. If you have questions about your pet or looking at getting a new friend to add to your family, this is a great spot to visit. Even though I am typically not a fan of «chains», this place proves to be a great place to go for your pet needs. Some items are a bit pricey, but the sales prove to be a good place for a bargain.

For the training classes, this location is great!
We had Delaney M. as our teacher for a 6-​week puppy class. She was attentive, knowledgeable, and patient. What a pro!
I’ve trained a few dogs over the years via classes and private sessions. Delaney and the Petsmart clicker class at this location made for a great experience.
Our pup learned a lot, I learned a lot, and other hyper dogs in our class became obedient and manageable. I attribute this to her ability to assess both the pet and owner and teach to the individual.
I highly recommend their training class.
Plus, I’ve always received enthusiastic help while shopping there. Seems that they hire folks who like what they do and truly care about pets.

We come to this Petsmart a lot. I’m rating it 5 stars, but it may not be for the reasons a lot of people come here. We come here for the training classes and the grooming. We don’t actually end up shopping here a lot. When we do shop here, the cashiers are always very friendly though.
The reason we come here lately is for the training classes. The trainers here are AWESOME. seriously — if you get a new dog, don’t wait until you think there might be behavioral issues. Just sign up. You will not regret it. Your dog will love it and you’ll be amazed at how much your new furry family member learns in a few sessions. Do you wish your dog would stop barking, licking, jumping up, biting, pulling the leash, misbehaving around other dogs or children… whatever the issue is, they can totally fix it. We signed up for puppy beginner class, and then took intermediate class. next we will sign up for click a trick, or advanced. Our dog loves to learn, and really enjoys the classes. Yours will too. I think for the best results, you should start them out right away, but I’ve seen that you CAN teach an old dog new tricks.
PS — if you are reading this, and you happen to be our neighbors with that dog that never ever shuts up, please — for the love of God and all that is holy — take your dog here and have them teach it to stop barking. they will even do one on one classes with you for a really reasonable price.
We also come here for the grooming. They do exactly what we want, and we don’t end up with surprises. It’s shocking how often we’ve had ‘surprises’ when picking our little Mia up from other groomers in this area.