CarMax

My husband had a terrible experience at this location. We are trying to sell a 2014 SUV with less than 25k miles on it. He had an appointment and had to wait 10 minutes beyond his appointment time as associates chatted with each other behind the counter before he was seen. The sales person who helped him, Robin, started off fine… until she decided she should discuss her personal feelings on the Republican Debate and her thoughts on President Obama. He then asked her if, because he mentioned he’s a veteran, she assumed he is a republican. He stopped her right then and there and she apologized for mentioning it. But what kind of sales person interjects comments like hat when she’s trying to make a sale? Not only that, but we got a VERY low offer for our car. We will be calling management tomorrow to inform them of our experience and we will certainly not be doing buying or selling business with Carmax ever in the future.

Purchased a new to me vehicle here in Feb of 2014. I had totalled my car and was trying to find a good replacement quickly. I was not pressured at all here. The salesman really tried to figure out my lifestlye needs and accomodate my budget. I was on the fence about jumping from a 2 door coupe to a suv. They accomodated my desire to test drive a large variety of vehicles. I settled on a honda crv. I have had 0 issue with it since the purchase 9 months ago.

As advertised, no hassle, no pressure in the buying experience. A week or so later, a persistent slow leak in the passenger side rear tire, so back I go, all set to complain. One of the service guys showed me the nasty long nail pulled from the tire, which I must have run over somewhere in the first days of driving. Fixed within half an hour and, although it was presumably my action that caused the problem not some pre-​existing condition, very pleasantly surprised to find no charge. Good on you, guys.

Around September 11 2013 I bought a truck from CARMAX. I put a $ 6,787 deposit and took the truck. 4 – 5 days later I received a phone call from the sales agent telling me they needed a copy of my driver license. I told her I was disabled and did not have a driver license. She said I had to bring the truck back or get a driver license. I did some checking and called the Virginia Dealer board. Jeff Sikes from the VA dealer board said that anyone disabled even a blind person can get a loan and buy a car. I called CarMax and told this to them and they still said I had to bring the truck back. After returning the truck the sales manager Dave said that the finance company CARMAX auto finance uses the driver license as ID. I told him I have a retired Military ID, US passport and State issued ID. Dave said that won’t work that you have to have a driver license. When I told him what Jeff Sikes from the Virginia Dealer board said about a blind person can buy a car Dave said YES if you are disabled without a driver license they will make an exception and sell you the car. I told Dave I was disabled without a Driver license and had told my sales person Wanda this. Dave said his sales people made a mistake and thought you gave us a driver license on the first day. Dave then said «Your handicap?» I said YES I am and the paperwork I filled out shows my income comes from Social security disability and Veterans Disability. Dave then asks «what is your disability?» I said I didn’t feel comfortable discussing that with him in public. He said «well you bought it up so what is your disability?» I said all you need to know is that I am disabled and do not have a license. I left the CarMax premises. I called CarMax relations and Sharron said she would have the General Manager of that CarMax call me. The general manager calls and was very rude. She said «Dave has been with us 17 years I am surprised he said that to you. I am sorry you feel that way and we are not selling you the truck because we already sent it though as you the primary driver once and we are not sending it though again.» Sharron from CarMax relations then called me back and said she also spoke to the General Manager and the general manager said they can’t run it though again because they already ran it though CarMax auto finance and it would give a red flag by the personal if they ran it again and changed me from the primary driver without a Driver license. I called CarMax Auto finance. They said all CarMax had to do would be to call them and explain my situation and it would NOT have thrown up a RED flag and that she would call be back in a few days after she looked into it. As of today no one else has called me. I spent four years in Iraq and have multiple injuries at 35 years old. I suffer from Seizures, black outs, prosthetic right eye and other issues. This is how I got treated. I pride myself on honesty. Carmax made the mistake and put in the paperwork as me the primary driver because they thought I gave them a driver license when it was a State ID. Instead of apologizing and making it right they decided they don’t make mistakes and did this to me.
Question for carmax. Do you ever make mistakes? What do you do when you make a mistake? You lie and twist it around and blame the costumer for being disabled. Four years in Iraq defending your way of life for you to treat someone like this. If there was a time you should have ever admitted you made a mistake it should have been this time.

I brought a 2004 Volkswagen Golf with 122k miles to Carmax and sold it for $ 2250, around $ 1000 less than what it was worth (and had been offered in a private sale that fell through at the last minute).
The selling experience was fine I suppose, I just feel like I was ripped off.

Went to get my car appraised. The salesperson said it should take under 30 mins. Sat there for 50 mins. Then offered $ 4000 below book value. My car definitely fits in the «average» category of any «book».