Terrible experience. They were late and they charged twice due to the fact that they had to come out two time to fix their screw up. People were rude and they left a huge mess. Their dvr system is the worst I’ve ever seen, they claim it can record 2 shows at once but it cancels one to record the other. It takes 5 – 7 days for the guide to download all the shows and it doesn’t even record whole shows. Terrible terrible company.