Coleman American Moving Services

So as a last ditch resort contacted the CEO Jeff Coleman through Twitter, will know if he takes any action… hopefully soon or if this type of company response is something that is actually encouraged by top management …
Second review-​Completely agree with One A. Our agent was a person with the same first name and same last name initial, might even be the same person, please see my review for their main company listing on Unilocal and FB (if they have not deleted it). Our agent shared information about the previous house he had been to! Your privacy is not their priority. The company has shown no ownership or integrity in resolving issues except emails full of false promises. We are still waiting to see any actual resolution and maybe they are bidding time to exhaust our energy to pursue this. They actually are proud to have this agent at their Maryland office for 22 years– I guess why not he does such a great job of making clients miserable :(
They did make an effort to leave a voicemail full of static and barely audible –so one star to them for at least taking time to leave an inaudible voicemail… just to give you a idea of the customer support you can expect after you are looking at thousands of dollars worth of damage to your property. Have sent a letter to BBB with pictures and to International Association of Movers but their CEO was elected as the IAM chairman according to a blog in 2012… so will see if anything comes out of it :(More updates to follow, will be posting a you tube link about the move with their Maryland office as well. As of now ZERO Stars for company integrity and ownership when they put you through such a distressing experience.
First review-​I wish there was an option of not giving even one star. Agree with other reviewers about their terrible experience– they did not deliver on the date, don’t even respond to phone calls, things are ruthlessly broken and also missing, the insurance is a joke and the claims person extremely insensitive and rude, person who comes out to see your damage is from local repair company working with Coleman American Moving Services Inc and not truly a licensed insurance agent who can assess the value of your goods… the list is never ending. There are multiple complaints on Better Business Bureau about this company, I wish I had seen them prior to using Coleman American Moving Services Inc
We used the Maryland branch after a recommendation from a local highly respected small business mover. Please see the pictures posted on Coleman American Moving Services Inc Facebook page of how our stuff was packaged and damaged.
More so Coleman American Moving Services Inc claims person says that since we didn’t report the missing items before the driver left it is not their problem. So I guess what she means is that use Coleman American Moving Services Inc only if you have her superhuman ability to unpack everything before the driver leaves. They were clever enough to misplace smaller items that were packed inside boxes like fine china, I guess they knew the claims person has their back!
I would understand that the movers are humans and things happen but the company 2 months into this moving disaster is yet to resolve the issue, they have charged for services not provided, they have promised to resolve things and have not.
The strength and character of a company really shows in how they treat and support their clients after they have received their payment. Coleman American Moving Services Inc is definitely not showing any remorse except apology emails and unfulfilled promises. Will keep you guys updated on how and when they resolve our issues… till then look at the pictures posted on their Facebook page about our move and think if you want your personal possessions handled like that :(