Verizon Wireless

I think this one isn’t there anymore

I went here after I bought my new iPhone 6, I got an email saying I could take my phone into the store rather than mail it in. I walked into the store and was greeted by a young girl who was very eager to help me until she found out I wasn’t buying a phone. I said I’m here to trade in my iPhone4s per the mailer I had to send it back. She said I’m sorry you didn’t buy the phone here, I said I understand however it says bring to any Verizon corporate store, she says yes it does say that but you didn’t buy the phone here therefore I can’t help you. She spoke with a manager, I can over hear them talking and I hear her say I’m not making commission so I’ll just tell him to mail it. She comes back out and says sorry company policy says we can’t do it in store. I would avoid this store at all costs, I now see why Verizon is losing customers, I have never been treated like this at any retail store, and to top things off it appears they lost my phone that I mailed in and now might not get my 200.00 credit!!! I would have switched to t-​mobile or Att if I wasn’t promised the 200 credit. Avoid this store and any Verizon for that matter.