Verizon

Everyone here is nice enough, but overall service is just as bad here today as it has been in the past. Waited 10 minutes just to get someone to sign us in. Another 10 minutes to get help, and then the person helping us apparently had customer service ADD because she walked away in the middle of helping us and started helping someone else who had just walked in. There were other people in front of them who are still waiting. We were only here for a screen protector, she had us pay and then took the phone hostage and started helping someone else. This is the worst service ever!!!
Total time wasted on purchasing a screen protector: 30 minutes. They still have not learned that accessory purchases need an expedited solution. Prior to coming here today, I got an oil change at Mobil One Lube Express and that only took 15 minutes. Buying a screen protector should NOT take longer than an oil change.

I was super hesitant to visit this place after reading all of its reviews. Thankfully my experience here was fantastic! I was promptly greeted upon entering and all of the staff was fantastic. My problem was quickly diagnosed and fixed. Give this place a shot, they seemed to have changed for the better since these last reviews were written!

AVOID this verizon store if at all possible! They have NO staff, and the zombies walking around on verizon shirts are useless! Frustrating!!!

So irritated by this store. I went into the store tonight to decide between two $ 299 phones. While I was deciding, two customers walked in and got helped right away. I picked out my phone and went to stand in the «line» at the counter. There was a man sitting there, and he didn’t even acknowledge me. Awkward! But I continued to wait for another 15 minutes while the two salespeople on the floor finished up with their customers. During my wait I got to hear one of the workers complain to random counter guy about the customers in the store. Nice, right?
Toward the end of my wait, two new customers walked in. Salesperson finishes up and calls out a name. HUH? I asked her how I could get helped (seeing as I had been in there for 45 minutes), and she asked if I had signed in. EHH? Apparenly, because I didn’t sign in, I had to now wait behind the two customers who just walked in. This is in spite of the fact that customers had been walking in and getting helped right away previously (I tried to explain this, but it was over her head). Apparently they were using this sign-​in feature I had never even heard of because I only go in the store every two years to upgrade to another overpriced phone (except they only use it sometimes, I’m not sure, I can’t tell). You’d think SOMEONE there would have mentioned this to me while I was obviously waiting in «line» with a fricking phone case in my hand (like the random guy behind the counter with no discernible job function, perhaps).
Forget that. I’m not waiting another 30 – 40 minutes just to give you jokers an easy sale of a $ 299 phone. I can get it online in five minutes.