United Sewer & Drain Service

TOTAL RIPOFF! Jeff came with a helper. My sewer line goes through my yard, and the yards of my 2 neighbors next to me. Jeff’s helper put his line down my cleanout, and his TV camera line, and I saw roots. Only using water, without a claw at the end of the water line, he loosened up a bunch of roots. He never put the line in the cleanouts further down, in the neighbor’s yard, and it was clear from the TV picture that the line had not gone all the way or reached the sewer line in the street. I saw roots being loosened, Jeff was there for about 3 hours — I realized later that it took so long because he didn’t use a claw at the end of the line, he was only loosening the roots by spraying them with the water. He charged $ 475 plus tax. He said he would come back next year and spend all day and really get at those roots, and it would cost about $ 1000. ONE MONTH LATER, my sewer was backing up. I called and talked to Jeff and told him what was going on. He became hostile and said I sounded like I wanted him to come fix it for free, and it was a month later. He said he would come and fix it for another $ 325. He outright lied and said he had extended his line 200 feet, all the way to the end — he had not! It was clear while we were all looking at the TV camera that he had not gotten to the end of the line. I hung up and called my plumber, who recommended a person he works with. Wilfredo came, looked at it, went to the cleanout in the other yard, where all the loose roots from Jeff’s work had gathered because they had not been flushed out into the main sewer. Wilfredo flushed them out, in about 5 minutes. Then he ran the line, with a big CLAW attached, not just with water, like Jeff had done, and got rid of all the rest of the roots that Jeff had not gotten rid of in the rest of the line. That took him all of a half an hour. He was disgusted by what Jeff, working for United, had charged, and couldn’t believe that Jeff said it would take all day next year for $ 1000. By the way, while Jeff was «working» on my sewer, he got a call from Rite Aid. He fixes all their bathrooms. He was boasting about how he much he overcharges them. He not only outrageously overcharged me, he also did totally lousy, incomplete work, and then refused to take responsibility to fix it. Disgusting.