Pieper Memorial Veterinary Center

Several years ago my dog received his shots. He died shortly afterwards. I understand something like that could happen but I was so broken hearted. When I called to let them know Casper died, they were really rude and impatient. I wanted them to know just in case they had a bad strain of vaccines. I was trying to help the vets and animals. I was very polite and trying to help but when they became irritated and impatient, I was pissed. I never went back with my other dogs. Cromwell, Rocky Hill and Middlefield have great vets. Piper feels like a lifeless corporation.

I was referred by my vet to Pieper Memorial for an ultrasound with Dr. Freer on my dog Bridgette. The staff was very friendly on the phone and in person. When scheduling the appointment they were very accommodating working with my schedule. My wait time was surprisingly but happily short. The tech who came to get my dog was friendly and my dog went with her willingly without looking back. Dr. Freer who did the ultrasound was amazing. He was friendly with us and with Bridgette it truly he truly cares for his patients. Not every vet is passionate about their jobs but Dr. Freer showed he was. I didn’t feel rushed at all while there. If I ever have to have an ultrasound done again I will definitely be back.

We left Pieper years ago due to pushing for unnecessary tests and procedures. I’m sad to say that not much has changed. In the last 6 months we had to take 2 animals there for issues on a weekend. In both situations, I was given an entire pitch of the worse case scenario and the tests and procedures that «should» be done to rule this out. In one case I had previous knowledge and was able to avoid the unnecessary bill, in the other case I had no choice but to listen to the expert at that moment. Once we saw our regular Vet, he confirm the possible diagnoses and the testing were not needed at that time. The only positives I will give is that they are polite and their pricing isn’t as bad as another emergency vet I have visited.

On December 21, 2015, Dr. Jennifer Lansdowne performed an unauthorized biopsy on my pet cat of over 12 years. Her negligence in doing so led to his uncontrolled bleeding and she further exacerbated the bleeding by performing further surgery on him which led to cardiac arrest and his death. She is unfit to be a surgeon, does not abide by informed consent and should not be licensed in CT. Do not use her or Pieper. They are a horrible facility that killed an animal who gave unconditional love.

ALL ABOUT THE MONEY & DIRTY & NEGLIGENT PLACE. My dog had a large tumor removed & stayed about 1 week with no food & very little water. I visited EVERY nite & he was so thirsty. I had to BEG for a water bowl. I had to repeatedly remind them he hadn’t eaten. The doctor lied about the prospects & risks of very expensive & invasive surgery. If I knew the truth, I never would have put my beloved animal thru this HORRIBLE EXPERIENCE. When it came time to euthanize my beloved dog, again I had to BEG them for help & to remove the urine soaked quilt from the previous dog. The floors were dirty every time I visited and I was so worried about my dog’s abdominal incision coming in contact with the filthy floor & bacteria from previous animal who occupied the room. Disgusting & dirty place with negligent, immature & cold hearted staff. … but they are really good at collecting money — A LOT OF MONEY for substandard care. Be careful.

My 10 pound, 9 year old shihthzu had a minor twist injury to her back, which resulted in paralysis of her hind legs, and an inability to urinate. We brought her to a local emergency vet in the small town that we live in. They did digital radiographs, which showed no fractures, but some arthritic changes. She was put on rymadil, and referred to our regular vet. Our regular vet was not there the day we brought her in, the vet that was ther got her an appointment with Dr. Hammond at Pieper. It was difficult to express her bladder, but I was able to gently express her bladder if I took her outside, which indicated that she had signal to her bladder, which was a good sign. Dr. Hammond was wonderful. I had my vet’s office forward the email the radiographs to Pieper, which he evaluated. He gave me the option to take her off of the Rimadyl, which apparently does not help with spinal cord injuries. He could not put her on steroids until she had been off of NSAIDs for a week. He gave me the option of waiting, or having her receive an MRI, which I opted for. I picked her up the next day, and had a consult with Dr. Hammond, at which time he discussed the results of the MRI. She has 2 herniated, degenerated discs, the one at L2 sits very close to the spinal cord. The trauma caused the disc to hit he cord, causing inflammation. I was given exercises to do with her several times per day, as well as medication to relax her bladder to make it easier to express. At the next appointment, he would evaluate her for steroids. As the week progressed, she regained more and more use of her hind legs. By the time we went back, she was wobbly walking again! He was so impressed with her progress, he opted not to risk the side effects of steroids. She has continued to improve. Although she is not able to climb stairs ur jump up on the couch, she knows her limitations. He has given me the option to use gabapentin, which I rarely use, as a dog needs to use the pain signal to set her own limitations. She will never be the way she was prior to her injury, but I still have my baby. I am partially disabled, and though I have 4 dogs, 2 are large dogs, one is geriatric, (nearly 17). Coco, my little dog is my constant companion. Thank you Dr. Hammond for giving me my baby back, and thank you to the wonderful staff, who were compassionate, took time with me, answering my questions, giving me the exercises, working me until I was comfortable. Thank you for not «rushing into unnecessary surgery», or risking her being on steroids, especially since she has a history of Lyme disease, in spite of annual Lyme vaccines.

Very unprofessional. I checked my car in for medical boarding with specific instructions not to administer additional meds and yet they still did. It’s been a week and a half since he was discharged and they have yet to fax over the records of what they did while he was boarded so my follow up appointment with my vet was less informative than it should have been. This was a day after I called over to remind them to fax his records. I will not return there!

Cannot say enough good things about this place! We brought our dog to the emergency room here when he was experiencing severe pain, muscle spasms, and stiff neck like symptoms. After visiting his own vet and other ER’s we were referred here. Dr. Hammond was the neurologist who saw him and was very helpful! He examined him, and explained what his initial thoughts were and potential issues and next steps. He was calm and supportive even when my fiancé and I were on the verge of tears. We had to leave our dog there overnight and we’re please to learn they have 24 hour surveillance in their ICU and we could call and ask how he was doing at any point. He had an MRI done the next day and by that afternoon we were talking treatment options for a herniated disc with the vet. His MRI was shown and explained to us in detail as was his prognosis. Going forward the vet has been available through phone calls and emails whenever we have questions and for follow ups. We cannot thank them enough for their great work, how friendly the staff is and Dr. Hammond for being available and thorough!

They always take good care of our babies :)
Sometimes you will get a bit of attitude or a long wait when you call on the phone to make an appointment or with a question. I try not to let that bother me too much, as most who work there are personable when you go in. Most importantly, the vets are wonderful! We try to always see Dr. Fayette, as she is great with our dog and cat. But we have gone for emergency visits and have seen other doctors, who are also caring and sweet with the animals.
They have long weekday hours and are also open on the weekends. And hopefully we never need it, but it is nice to have a 24 hour animal hospital so close to home and attached to our normal vet’s office. We have also used the boarding and grooming services in the past, with no compaints.

As someone who lives by the academic calendar, I spend summer vacation in Connecticut, even though I live in Delaware during the school year. But with a seven year old basset hound who’s been receiving chemotherapy for advanced lymphoma, I faced the question of where and how I would continue her treatment if I was in the New Haven area for three months. After doing some research online about where there were veterinary oncologists in Connecticut, I decided that Pieper made the most sense as the place to continue my dog’s treatment. I’m so glad I chose them, because the care that my dog has received with them has been terrific. Dr. DeRegis, the veterinary oncologist, is fantastic; she spent quite a lot of time with my dog and me during our first appointment so that she could really get to know my pup, her history, and how we had been approaching her treatment in Delaware. (She also had spent a lot of time on my dog’s case even before our appointment, reading through her file at length and talking with the veterinary oncologist in Delaware.) In the weeks of treatment since then, Dr. DeRegis has been great about answering my questions and listening to my concerns, from the important to the perhaps ridiculous. She’s also continued to coordinate with our vet in DE so that there won’t be any problems in terms of continuity of care when we head back there. While my dog has only been her patient for the three months of the summer, it’s clear Dr. DeRegis has been giving the very best care to my dog. Aside from my dog’s amazingly good health (given that she’s being treated for advanced lymphoma), the proof of the great care she’s getting is in how happy she is to visit Pieper; she’s actually a very shy dog until she feels really comfortable with people, but by our second visit, she was wagging her tail as we entered, eagerly going to talk to all the wonderfully friendly and kind staff, vet techs and nurses, and Dr. DeRegis. if you’re a dog parent, a veterinary oncologist is someone you hope you never have to meet, but if you do, you want someone who is terrific, and Dr. DeRegis and the staff at Pieper are definitely that.

I’m so glad this place is relatively close to us! This is a 24 hour emergency vet service that is located on Randolph Road in Middletown. Our little chihuahua had an allergic reaction to her shots from earlier in the day, and we had to rush her to a vet. They were quick, professional and very friendly. They even clipped her nails for us at no charge! As far as prices go, it costs $ 105 to see the vet before midnight, and $ 115 after midnight. Any shots/​procedures are extra. I will definitely go to this place first if we ever have a late night emergency again.