The Grout Medic

This is the worst experience and contractor or service company I have ever had in my home.
I had Grout Medic come to my home on 1÷14÷2016 to re-​grout one shower, touch up another shower and to re-​grout my 3 bathroom floors. For the record we have a typical 2 ½ bath home so the showers and bathroom floors are not that big. In addition to this they also installed a glass shower door in a standard tub/​shower enclosure. The shower door is made by Kohler. There is a reason I mention this so stay with me. The total for these services cost us $ 1850.29.
First off, Grout Medic doesn’t Re-​Grout your bathroom floor as per Alan. They simply seal the grout. i.e. they steam clean the floor then take colored grout sealer and use a paint brush to seal the grout and make it look new. Not bad, but NOT RE-​GROUTING.
Secondly, The Grout Medic didn’t chip out all of the grout in the shower and had to come back to repair the work they did and tried to tell my wife we must have change some tiles. Really?
They also had to come back to re –caulk around the base of the bathroom floors.
Then on 2÷11÷2016 not even a month after they installed the shower door the door fell in on my 6 year old son and huge chip of glass almost cut him to ribbons. The door also chipped and damaged my tub.
Needless to say I called Alan the Monmouth County Grout Medic Franchise owner and he basically told me that and when I quote «When this usually happens» they call the manufacturer. Well that was enough for me. I told Alan that I was upset and that the door was not installed correctly and that I don’t want a new piece of glass that would just fall in on my 6 year old son again. I told him that I wanted the entire unit replaced. I also told Alan that I was pissed and if my son would have gotten hurt that the conversation would have been a completely different type of conversation. That was met with Alan hanging up on me. I later received a text message from Alan and he said that his phone hung up by accident. OK — So the phone hung up by accident so he sent me a text message instead of calling me back. Well later I received the following email from Grout Medic of Monmouth County.
Hi Paul,
Following up your call, I have attached a letter with the Kohler Service department information which is also available online at
or by phone at 800−456−4537
Best regards,
Allan Peters
This letter said and I quote:
Dear Mr. Swider,
I received your phone call on Feb. 11 and in responding to the concern of the shower door coming off the track. The door is manufactured by Kohler Corp. which has a customer service division whom are very helpful and reputable. Kindly contact Kohler Customer Service at 800−456−4537 of online at
to secure parts and advice on the door.
Please understand we installed as per schematics which were included with the door
Feel free to call us directly should you need anything further in this matter.,
Best Regards,
Alan Peters
The Grout Medic
Call 732−757−9070
Well I did call The Grout Medic and I have left 10 messages and I am still waiting for a call back.
I have also called Amex and have disputed the charges from them and I have also called my lawyer.
Oh– I had to call Kohler myself and now I have to have them send me an entirely new unit and pay someone else to install this one.
Oh, and BTW The Grout Medic and Alan are NOT licensed installers of Kohler products,.