Windogs Pet Lodge

This place is very disappointing. I brought my dog here to stay while I was at work because he had surgery and I wanted someone to look after him. When I went to go pick him up they only gave me one of the medication bottle back (there were two). I found out that they gave him twice as much of the other medication than prescribed. The directions clearly stated to give a ½ tab every 24 hours and they gave a full tab. When questioning them all I got back was attitude. I had already paid for the stay and when asked if I could get reimbursed for their mistake they said no. Very angry with this place and I do not recommend anyone to take their pet here.

The worst!
The place stinks. The staff are rude. «Playtime» is the most depressing, dismal arrangement for group play. Way over-​priced! And did I mention Rick is a jerk! Do not take your furry loves to this forsaken place!

This is a terrible place to board your pet.
We planned to have our dog stay here for 4 days while we went out of state. The first impression while getting out of the car wasn’t very good – the sound of dogs constantly barking reminded us of a shelter. We get that dogs bark, but the sound was visibly stressful to our dog as we brought her in.
I brought her back to the kennel with a male staff member. The kennel she was staying in still had feces from the previous dog staying there and the overwhelming smell of urine was enough to give anyone a headache. The beds that owners brought in were on top of the kennels, so it made me wonder if they ever used them. I asked if there are beds available for us to put the blankets on that we brought for her. She’s an old dog and has arthritis, so we do our best to keep her comfortable. He said they’ve been busy and haven’t had the time to put them out. When I asked the receptionist at the front desk, she said they had no beds available. After I brought up that their website stated that a bed is included with standard boarding, she asked if our dog will chew up the bed. Is that really the impression that they have about people’s dogs? Don’t provide a bed unless asked even if it’s advertised that it’s included? Just the interactions with these two staff members alone made us upset.
Another thing I noticed was that they’re always indoors. Unless you pay for daycare, chances are your dog wouldn’t go outside. The run portion is still indoors. They don’t go outside!
We asked them if we can pick her up on her last day (Sunday) just a little after 6pm, which is when they close. Our return flight lands at 5:30pm and we were willing to pay a late fee to get her. They said they don’t do after hours pick up because no one will be available, even though the owner lives next door.
Unfortunately, we didn’t have any other choice but to have her stay there because of the trip we had planned and the holiday weekend limiting availability of other boarding facilities.
When we finally picked her up at my Dad’s house (we asked him to get her one day early), she was whining/​crying. My dad mentioned that he fed her when they got home, despite her separated baggies of food being empty.
We took her home to do an inspection of her body. The most noticeable area was the redness along her underside when we laid her on her back. We started to wonder if she even slept on the bed & blankets at all or if she was on the cement the whole time. The backside of her front legs were even raw from irritation. We gave her another bath at home because the complimentary bath had a chemical smell that was disturbing.
Overall, never taking her back here again. I don’t recommend anyone take their pet here for boarding either.

I’m not sure what this place is supposed to be, but it is definitely not ideal for dog boarding. My fiancé called it «doggy jail» and I’m inclined to agree.
We dropped off our dog for a 4-​day stay. We were immediately thrown off by the sound of dogs constantly barking. We get it, there’s other dogs around, but it reminded us of a shelter. Honestly, I’ve been to quieter dog shelters.
My fiancé brought her back to the kennels himself. He immediately noticed that the beds brought by owners were on top of the kennels and not inside where the dogs were. The kennel our dog was brought into still had feces from who knows how long. He said it smelled like urine – that hasn’t been cleaned up. There’s no outdoor area for them, so unless you pay extra for daycare, your dog won’t see the light of day. We paid extra for daycare.
We brought her blankets to lay on top of the bed, but there was no bed in sight. When he asked about the dog beds being provided as advertised on their website, the guy working there said they’ve been busy and haven’t had time to put them out. Ok, fine.
When we asked about providing a bed at the front, the receptionist said they don’t have beds. Then we said «but your website said it’s part of the boarding.» She retracted it and asked if our dog chews up beds and we immediately said no. I guess they just assume your dog chews everything so they don’t bother providing it. Whatever.
We told them that our return flight lands 30 minutes prior to their closing and wanted to know if we can get our dog and pay the late fees. Their response was «Sorry, we don’t do that.» Apparently, it’s because no one will be there after closing, despite the owner living a few feet away (or so they say). Our option was to pick her up the day after we return before 1pm so we’re not charged for that day.
Fast forward to her last day. We asked my father-​in-​law to get her because we just couldn’t stand the idea of her staying there any longer. When we picked her up from his house, she was whining constantly. Her food baggies were empty, but my father in law said she was hungry when he took her home so he fed her. He also mentioned that she was damp when he picked her up, so they probably did a quick flea bath when he got her. Speaking of, the smell of the bath was overwhelming and lasted a couple of days after. When we brought her home, we laid her on her back and noticed that her entire underside area (from neck to lower abdomen) and her front legs were red from irritation. This led us to believe that she slept on the concrete floor and no bed was provided nor were her blankets even used.
We’re saddened that this place does not appear to care for these dogs as well as they should. I would never bring her back here and would never recommend anyone to bring their dogs to be boarded here. Highly upsetting and disappointing.

we took our dog here on a recommendation from a co-​worker. We left him for about a week with all of his food, toys, and medicines as well as detailed instructions. When he came home, it was obvious his special medical needs had been completely ignored. His «complimentary» bath was atrocious and no better than what I can do with him in our tub. I would never take my special needs dog there again. Ugh.