UW Home Health Services

It is somewhat out of the way. I have received good service and am returning this month hoping the good service will continue.

This place continues to disappoint. First, they are located WAY out town. If you imagine going to the west-​side Costco and then going two more miles, you will just about be there. This place is not on a bus line, and it would cost about $ 50 to take a cab from the eastern half of Madison. I have a car, but it is 45 minutes each way. Bear in mind that a person who is working with this company may need to pick up supplies or equipment, or have adjusments made to equipment, so once engaged with these people, you may have to drive back and forth on numerous occasions.
Second, the hours are not amenable to anyone who works. Staff members are available from 9 to 3. SO – I have to take off of work to go to see someone.
Third, the receptionist is not very hepful. She doesn’t say anything she doesn’t have to, such as «so-​and-​so is out of town next week so will not be able to get back to you until such-​and-​such date.» I have been waiting almost two weeks to get a return call from one of the staff members and finally learned it was because she was out for two weeks. Now, today, the receptionist responded to my frustration that I had not been told that so-​and-​so was out for two weeks by saying that that person was sick. When I inquired further, I learned she was sick only ONE day.
I have dealt with two respiratory therapists at this company. One told me that they did not carry the supplies I sought and had me using items that did not work well. The second person I saw gave me the needed supplies without batting an eyelash.
My insurance will only let me come to this one place for home health supplies. Sigh.