Pasquals Catering

We recently used Circolo Catering (Pasquals) for our wedding reception. When we first met with the caterer, we gave them our price range and they worked with us on a few options.
After my wife and I chose to go with them, it was near impossible to get in touch with them to discuss payments, tastings, etc. Soon after, we found out that the woman that we were working with mysteriously fell off the face of the earth. Her assistant became our new contact and truly did the best she could.
Pros:
— The food was great.
Cons:
— We asked the bartenders not to tap into the second keg and they told us we would not be charged for it; on the bill we were somehow charged for that second keg anyways.
— On the contract, it stated that the staff would be working for 4.5 hours (2 bartenders and 4 staff) for about $ 675. On the receipt, we were billed over $ 800 for almost twice the the time. They told us that their staff was there from 3PM-​11PM after the fact because of set up and dishwashing. Clearly, this should have been made glaringly obvious in the contract… never mind the fact that we used plastic cups and recyclable plates so there would be no need of dishwashing.
— Other than the assistant Emily who was more than helpful, the staff running this business have been completely aloof and inattentive to my wife and I. Starting with the first woman that we spoke to, all the way up the chain to the COO.
At the end of the day we’re not fighting back to get a refund, but it’s just a shame that this happened because we love supporting local businesses. Pasquals as a restaurant? Phenomenal. The Circolo catering? Pass.