Jiffy Lube

I’ve tried several of the Jiffy Lubes in the Madison area and this one is my favorite. I’ve stopped going to other locations because of poor customer service, but I’ve never had a problem here. I’ve interacted with at least six different individuals and I’ve gone away in a better mood than when I arrived.
The staff is very knowledgeable and takes the time to explain their findings. They make the standard recommendations for additional services without being pushy at all. This is one the of main reasons I keep coming back – I know I won’t leave annoyed or feeling like they wasted my time.
I only have one recommendation for this location. A few oil changes ago, I was there when someone who must have been a manager or regional manager was there. I was uncomfortable the entire time because he was yelling at the employees and saying unprofessional things on the phone, both of which happened right in front of me. I was surprised that the disciplinary interactions were not conducted in a private location and that this gentleman didn’t seem to care that customers overheard him expressing his displeasure. Fortunately for me, the employees working on my car continued to be just as polite and helpful as ever.