Chipotle Mexican Grill

Food is always fresh tasting and delicious! Manager gave my daughter a free meal as it was her first time trying Chipotle. She loved it too!

Last night, I ordered food in advance to be ready at 5:30. I got there are 5:40, and they hadn’t. started. making. it. yet. You’ve got to be joking. Needless to say, another disappointment.
The food was fine, but this place just can’t get their act together.

The restaurant was very busy today. The line was to the door. However we still got served in a relatively quick fashion. There were several people helping on the line and helping to resupply the food. The portions were decent and the food was delicious. I had the burrito with brown rice, steak, with medium salsa, and pico de gallo, with lettuce. Yummy. I will definitely be coming back for more.

Chipotle had a tough night tonight, constantly having supply issues on the line. The staff were friendly and never panickes. In fact, the manager spoiled us with guac and chips for the trouble.
Good service Chipotle.
Way to make it right.

To be clear, this review is for this location, and not Chipotle in general. Not surprising the ingredients were good (Chipotle has excellent consistency in their prep) but the meals that were created for us left much to be desired. We ordered on-​line with some fairly basic customization and received food that was poorly put together and hugely disproportionate. I ordered a carnitas burrito with light rice, light sour cream, light cheese, and extra veggies. None of that happened. I got not cheese, TONS of rice, sour cream bursting out of an unclosed seam in the burrito, and very few veggies.
Guys, I get that some people come to Chipotle specifically for a very large burrito, but if you can’t wrap the guts the thing is made wrong. You have great ingredients to works from, show them even a modicum of respect and the end result will be much better.
I get that this is probably an unconventional review of a Chipotle location but I was sorely disappointed with my meal tonight and I very seriously doubt I will frequent this particular location again.

As far as Chipotles go, this one is pretty solid as long as you don’t go during a «busy» time. When we go at the off times (e.g., after 6:30 pm, between 1 and 4), service and good quality are spectacular. If you go during a busy time, the staff often seems stressed, and the food just doesn’t seem as hot or fresh. That being said, my husband and I are typically satisfied and come here frequently. Parking and cleanliness are always up to par, and there is both indoor and outdoor seating, which is nice for the warmer months.

This location is busy. Just know its a busy area with a lot of businesses. Some of those businesses employ lots of people. don’t judge it on its business.
Also I’m sorry for people who’s to go orders get mixed up, its hard when they’re constantly swamped to keep things straight. the in person, and right in front of you thing works.
If you go through the line, ask for what you want, you will get it.
I like their chicken, their pork, their tofu, but NOT the steak. The steak is not the best but that’s the same at all locations.
Their food is good, its more than filling. One burrito can feed me for 3 meals. yes meals, not as a side. It seems pretty fresh most of the time.
I’ve never had an issue with this location. When its busy I don’t go there, when its not so busy its good.

I LOVE Chipotle’s food and it’s consistent at many locations, so when I stopped for lunch, they didn’t disappoint.
I got a sofritas bowl (braised tofu and mildly spicy sauce) with pico de gallo and guacamole. It was prepared quickly and I didn’t have to wait very long in line (despite the fact that it was out the door).
I’m taking one star off for the noticeable difference in portion size compared to other locations. I got a laughable portion of black beans and not much rice.
Friendly service across the board and it was very clean.
This location has margaritas! I MUST go back. :D

I very much enjoy coming to this location. There is usually a steady line between 5 – 8, but the staff is really speedy and well organized so you tend to get in and out within a few minutes.

This is the best Chipotle location in Madison! Their food is always fresh, the staff are always friendly, and the place is always clean.

I’ve been going to Chipotle for years (I even lived near its very first location!) and have thoroughly enjoyed their burritos. I even contacted the company to argue for a location to be brought to my old college campus. So I will happily refer someone to head over to any nearby Chipotle for a good take on your classic mexican/​american burrito. As you may tell this review is for Chipotle in general and not any individual location (though I have gone to this one).
My order typically is: chicken burrito with extra white lime rice, black beans (sometimes a little extra), green salsa, chunky tomato salsa, sour cream, cheese, lettuce, guacamole, and I think the chipotle tabasco hot sauce is an excellent addition every other bite or so.
Also, just get a cup for water and squeeze in some lemon juice and a couple packs of cane sugar for a refreshing fresh squeezed lemonade. Skip on the soft drinks and save them for somewhere else.

This is the BEST Chipotle location in the Madison area. Seriously, they are SO fast. The portions are huge and the place is always clean.
I know Chipotle is a chain but I can honestly say that this location elevates that status. It has a gorgeous, well-​kept patio. The staff is friendly and they are always ready for any special requests I make.

It’s fair to say I’m a regular here. The service is always fast and efficient with a smile. My favorite is a Chicken bowl. It is always tasty. I sometimes get chips with guacamole. Their guacamole is delicious and always fresh.

Never had a bad meal here. We always like to go here when we want to eat ’ fast food ‘, as in no table service, and healthy.
Spouse always gets the barbacoa burrito and I alternate between that or the sofritas (seasoned, minced tofu).
I love watching the always friendly staff pile on all the fixing liberally. Everything is free except for the guac. But don’t skimp on it! It’s the best tasting guacamole you’ll ever have besides making your own.

I split a burrito bowl with the S.O. We get the brown rice, black beans, double chicken, fajita veggies, several salsas, and guac. It was more than enough for both of us, and for fast food, it doesn’t get much more healthy than that. This specific location would benefit from more umbrellas outside: there are plenty of tables and ONE umbrella. It’s not brain surgery, folks.

My wife is in love with Chipotle, and I am in love with Qdoba.
I’ve tried to explain the difference to people, and I am bombarded with «They are the same this»!
My response to this obviously is, «False!»
So, my wife and I found ourselves venturing over to Middleton, and since it was around 11:30, we were hungry. She spotted this particular Chipotle, and being the great husband that I am, I agreed.
A very bad life choice on my part.
I ordered a simple steak burrito. Got all the fixing’s on it. Looked for some awesome hot sauce like Qdoba has… left with Tabasco Sauce… No Thank you!
My burrito lacked flavor.
The Steak Sucked! It was chewy, and fatty. Not a good cut of meat. I found myself picking up my napkin multiple times, and spitting the steak pieces out.
No Queso sauce!!!
I repeat, No Queso!
I get the whole eat healthy thing Chipotle has going on…“would you like brown rice”, but honestly…“No, I want white rice, and I want some Queso”. I’m not a total fatty. If I’m paying $ 8/​$ 9 for a burrito, It better be great!
Also, I believe that nothing is better than Cholula hot sauce. It’s the best. This is something only offered by Qdoba.
I gave this Chipotle a chance and it failed miserably. No thank you Chipotle.
I’ll stick with Qdoba!

Better thank QDoba in a lot of ways, just not in locations. As a fast food joint, it’s one of the better ones. The brown rice is a great addition.

So… I hear a lot of people compare this place to Qdoba and to that I say, «ARE YOU CRAZY.» Yes yes they can be quite similar in some ways but I disagree completely that the two are THAT close. I love this chipotle because they always seem to have the freshest ingredients and more-​so than other locations. The bang-​for-​your-​buck at Chipotle is much better than any other fast-​food restaurant like it. The thing I like about this location is, well, its location. It is easy to get to in a small strip-​mall type area and its right next to some other excellent stores. #1 most enjoyable aspect about this location is the employees.
They have always been extremely energetic outrageously polite, and attentive. Ive never experienced a messed up order or poor quality. It has always been great for me. They are always excited to see the next person it seems like. They are also very efficient. I have been in here with a line of 7 – 10 ahead of me but have always been in and out within 30 mins.

Okay, So I’ve done Qdoba, Panchero’s & Chipotle. I was not impressed by Chipotle. The food was bland. I ordered a burrito bowl with all the goodies. I heard so much good about Chipotle and am truly disappointed with the taste of the food. It seemed like something I would make at home when I was doing a half a*s job. I go out to experience flavorful food! I think Panchero’s is the best.
Salsa wise– Chipotle your salsa sucks, way to chunky. It’s just tomatoes!
Qdoba is right behind Chipotle with that boring salsa
Pancheros has real salsa! It has onions, more liquidy, more zest!
Sorry Chipotle I will not be back!

On the whole, I’d give the Chipotle chain a solid three and a half stars. The burritos are big, the food is dependable, it’s easy to customize, and things are surprisingly tasty for being a subsidiary of McDonald’s. The reason this review gets one star is the horrible customer service and a fairly major flub on their part.
This location is fairly busy, so I placed my order online so I could just go in and pick it up. I ordered a vegetarian burrito and chips & guac. Started with some chips, then moved on to my burrito. Took a bite and got a mouthful of chicken — not so pleasant when you order a VEGETARIAN burrito.
Now, I’m not a vegetarian, but I’m not a super-​big fan of meat, especially when I’m not expecting it to be there. If I was a vegetarian, I’d have been pissed. The receipt said veg and the wrapper had my name written on it, so I should have been reasonably confident that my burrito was not going to contain meat. I’m fairly easy-​going, so if my burrito had otherwise been what I ordered, I would have just sucked it up and gone with it — I’d already driven there once. Unfortunately, it wasn’t — whatever combination of fillings they put in the burrito was really unappealing to me.
My unexpected meaty mouthful put me off my appetite for a burrito, so I decided to just finish my order of chips & guac and call it a day. I was meeting friends shortly and I didn’t have time to drive back to Chipotle, wait in line while they made me another burrito, then eat. I needed to gas up the car, so I decided I’d just bring the burrito back for a refund and go to the gas station across the street.
Upon my return, I went up to the register and explained to the cashier what happened. She was very apologetic and did her best to help me out — five stars for her. She went in the back to talk to the manager, and came back to offer to remake the burrito correctly since chicken and veggie burritos cost the same. I politely told her no thank you, and that I just wanted my money back. She disappeared into the back again, and came back to tell me the manager would be out in a minute. By the time the manager finally came out front, about 15 minutes had passed since I first talked to the cashier. This should have been a quick in and out.
While at the register, the manager completely ignored me. Literally. No eye contact. I had expected her to ask me why I was returning my food and maybe offer in some way to «make it right» — at the very least an apology and maybe something more along the lines of a coupon/​free drink/​etc, seeing as how I had to come in twice, she kept me waiting forever, and, you know, I had been served meat in a vegetarian entrée.
Nope. She didn’t say a single word to me and didn’t so much as give me a glance. She inspected my burrito to make sure I wasn’t making it up, fumbled with the cash register for a few minutes, then handed me my cash with a «thank you» and walked away — all very huffy and like it was a huge burden for her to push a few buttons on the cash register.
There is no shortage of burrito places in town, including other Chipotle locations, so I doubt I’ll be motivated to come back to this particular location ever again.