Auto Choice

This is the same company that has dealerships in other locations. My 2014 experience at the Middleton location started off good. They had a beautiful 2007 rav 4 limited that looked perfect for me. When test driving the car it was noticed that the steering column was making a concerning sound. After doing some research we discovered there is a history of this problem with rav 4s. The gentleman insisted there was nothing wrong and we could take it to our mechanic. Our mechanic said there WAS something wrong, and the man at the dealership said they would fix whatever problem there was as a condition of me buying the car. I paid the full amount, signed the paperwork, and was ready to go until they found out there was a problem with the registration paperwork. The miles recorded from the previous owner were higher than the miles the car had now… this meant another 8 – 10 days of waiting which normally wouldn’t be a problem except I didn’t have a car of my own since I was in an accident and it was totaled.
Auto choice paid for my rental for the next two (yes 2!) weeks which is how they got that one star from me. During the two weeks nothing was fixed on the car. They insisted they couldn’t find a problem and suggested I WANTED there to be something wrong with it… ok. Then we were told to take it to Toyota if we were so sure something was wrong. Guess what… Toyota found a problem with the steering column!
Auto choice then said they would fix the problem (roughly $ 2000 worth of work) and rush the registration so I could have my car midweek. Well… the Monday before I was supposed to get my car they called and said they had changed their mind. They didn’t want to spend the money on the repair and they were sure they could find someone else to buy the car who wouldn’t care (stellar code of ethics.) I was told to come pick up my check. It was very inconvenient because not only was I now not getting a car, I was out a rental because they had been paying for it.
Thankfully I found herb chambers in Danvers and walked away with an immaculate 2007 jeep liberty with 30,000 less miles on it for $ 2,000 less and it has a perfect steering column!
Moral of the story: know what you’re buying when you go here. They might try to tell you they don’t get their inventory at auctions, but an employee at the Middleton location explicitly said that they do. This place really isn’t worth the headache, annoyance, and steady streams of untruths.