Angel View Pet Cemetery and Crematory

I had a very positive experience here considering the circumstances of my 19 year old cat passing away. They were very friendly and willing to work with me over the phone. I live in Springfield MA which is almost two hours away. I brought her to my veterinary hospital after she was euthanized at home. Angel View offered to set up a time to pick her up but I elected to call and schedule it myself while coordinating with the hospital. Angel View was flexible with setting up a time to view the cremation.
I arrived a half hour earlier and they did not have me wait. Instead they moved up her cremation and I was able to view the service sooner than anticipated. The woman at the front desk had a light sense of humor and did her best to try and take our minds off the negativity of the event. We were able to view her in a very private room before the cremation. The man who handled her was very friendly and compassionate, and he acted like a true professional. He was very gentle with her body. During the hour wait to receive the ashes, we wandered the grounds, which were kept in beautiful condition. There were several places to sit in their gardens and a gazebo in the center which viewed the cemetery.
I did not pay for services because I am affiliated with a veterinary hospital. I do know that the cremation is expensive and they do charge an additional fee for viewing. However I did not think the prices were unreasonable, and I would have paid the fees without question had I not been able to waive them.
I will absolutely cremate another pet at this facility in the future.

Services were fantastic and everything went exactly as planned. Quick turnaround and my pet’s cremains were returned in a beautiful, dignified way. I would have given 5 stars, but i think they could use some «help» with their customer service professionals. The woman who helped me at the desk the day i picked up the remains (older woman) had 0 personality and 0 empathy, and she is working with people experiencing grief. The «intake» girl on the phone wasnt much better. Other than that, they do a great job — this could hurt their business though.

They made this experience as easy as could possibly be. My little mutt of 12 years passed away unexpectedly Monday at my parents and they told the vet they did not want the ashes. I didn’t realize this until Tuesday and the vet told me it was too late. I found out where he was sent and called Angel View, completely hysterical, and they were so kind and helpful — I will be able to have the ashes after all! I also called back twice more when I realized I wanted a paw print, and then another. It is really difficult to think about these things before your pet passes and we were very unprepared for this part but they were wonderful, kind and very helpful. Writing a review for this type of service seems odd but they were so absolutely amazing I had to.

I wish I could give a no star review. Shirley was really nice. My horse passed away this past Saturday. We went down to angel view Saturday night. The man who created us was drunk, wasted. He kept hugging and touching me. I asked him to stop more than once. He blew cigarette smoke into my transportations brand new truck. He told me that he really didn’t want to have to deal with two emotional girls. He then told my friends fiancé ‘to get rid of the girls, because they are too emotional.’ It took him about ¹⁵⁄₂₀ mins to get into the building, he kept dropping the keys. He brought the back hoe out, almost taking out a few cars, and a fence in the process. He took my horse off the trailer, then demanded we leave, saying ‘you need to leave now. You shouldn’t be here.’ He was drunk, so I didn’t want to leave my credit card number with him. We left. I talked to the owner Mr. Morgan, he kept making excuses for his employer, then threatened if I did not pay by this evening he would dump my horse in my front yard.

Our dog passed away this past Saturday and already had her ashes returned to us today (Wednesday). We only expected a box with her ashes and were surprised to find we were also given her paw print with a poem along with a card. The care they took with our beloved dog helped ease the pain of her loss a little. I truly appreciated it.

I had used this service unexpectedly this past spring, when we lost our family pet.
Angel was contracted with our local vet to handle the cremation.
The only result we experienced was that we received our remains in a small ceder box with a nice memorable card.
The time frame was appropriate– 2 weeks, from death to delivery.
The cost is per lb. which is strange, as you have to turn the fire on anyways.
They don’t charge by the lb for people!

My baby angel my 15 ½ year old shitz ztu passed away on Sunday morning. I didn’t know what to do I called them and received a call back right away. Dave was so comforting and sincere when I talked to him. At first we were gong to bring angel right up but my kids and grand children wanted to say good by. I called back and Dave said take your time. You can call back later in the day or Monday. Monday morning I called and again the woman who answered was comforting and sincere. When we arrived the place was beautiful. The lady behind the desk brought angel into a little room just like a mourning room. She was on a lovely table and the room gave us a calming effect. We were in the room with our baby for as long as we needed. We decided to have her paw done and the gentleman was on his lunch. He came right over with sincere condolences he actually apologized for taking a few minutes to finish his lunch. My goodness he came on his lunch break ! He asked which paw we wanted and gingerly started making he paw impression. He explained the baby powder he had to use for the print and talked to us with so much compassion. Well this morning I got a call saying angel was in the office with them and she is ready to come home. We were told 72 hrs but on this day it was less than 24. I told them we will get her tomorrow and was told. Don’t worry she will be with them in the office and they will take care of her. If we could give them a higher rating they would get it. Thank you Angel View for making such a sad time easier. The Pimentel’s.