Kmart

I was torn between 1 & 2 stars, but it’s clean & the merchandise is in good shape. It’s also vastly overpriced, compared to Target or Walmart, & the staff was so useless. I asked whether they carry something & was told they did. OK, well, WHERE is it? In DYI. WHERE IS DYI you airhead?! Not unpleasant, just useless. The security guards were bored because no one was shopping there when I went, but that is no excuse for rudeness and they were either somewhat rude or incredibly rude.

I will admit that I didn’t actually set foot in this store, but only used their «order online/​pick up in car» service, which was quite efficient. I’d been looking for a product which I couldn’t find at the Kmart near me, and which this store had in stock. A few hours after placing the order, I got the phone call apologizing that they didn’t have exactly what I’d ordered in stock, but only a larger size, which they would swap out without any upcharge. Wow — really? Cool!
I drove over a few hours later, and up into the car park. The one thing I’d have to point out is that the signage in the outdoor/​rooftop garage area is terrible, and it took me 5 minutes of circling to find the actual correct store entrance which had the «Car pickup» location sign. I opened the Kmart app, and signaled that I was ready to take delivery, and the staff were upstairs within 15 minutes, and even were nice enough to apologize for the wait given that Customer Service was slammed downstairs.
So — for my second-​ever Kmart visit, this one might actually have encouraged me to go inside next time.

Once upon a time the TSS (Time Square Stores) shopping area was bustling with shoppers any and most all times of the year.
Upon my first return in over ten years, the sense of a shift into a dying retail establishment was in the air. The long escalator ride to the bottom felt lifeless, not a person passed me either way, as if shoppers needed permission to disembark. This with the Christmas holiday a short calendar month away.
Home furnishing such as bedding, furniture, linens were stacked high and the toys and electronics looked as if they’d not been touched, removed for price check, instruction reading. Again, the overwhelming feeling of dying retail was heavily in the air and I can’t point the dirty end of the stick primarily at Amazon.
I came to buy a Lego toy for my nephew, along with a fancy card — the ones that play a quick jingle and illuminate. My bill came to $ 35.00 which I have no issue with laying out, but the same items on-​line would have saved me more than a third with free delivery. This is coming from a guy who tries to support local walk in businesses. But there are becoming to many unpleasant hoops to jump through not including the significantly higher pricing. Poor customer service being on the very top of the list.
I see Big Kmart shortly following in the fatal footsteps of Sears and we all know how that ended.

I live just a few blocks away from this Kmart so I’m here quite often. There aren’t too many negatives about this place. I think they hire their employees by looking through the rejects of society. Listen, I’ve worked in retail before (The Gap) so I know how horrible it can be, but can you at least pretend that you enjoy life? A little smirk? A sincere hello? You won’t get it at this place. They hardly ever have enough registers open so the lines are usually long. Always asking for donations. The entrance on Metropolitan Avenue is ratchet. Doors are always in shambles. Even if you just go there to buy one small item, they have a «security» guard look at your receipt. Extremely annoying! Other than those factors, I do enjoy this Kmart. Each section has it’s own clearance section where you can get some great deals. Be it food, clothing, household items, drugstore items, etc. Place is always fully stocked. They have a good points program. Across from Kmart is Toys R Us and up the escalator to the parking lot is Nathans. The parking lot can be quite confusing. The exit isn’t clearly marked. Another plus that’s totally random? You have some great views from up on the parking lot. If you’re in the mood for saving money, why wouldn’t you want to come here? Take the M to the last/​first stop on Metropolitan Avenue or the Q38/​Q54/​Q67 which leaves you right in front of the joint.

Once again, these guys have fu**ed up again.
My grandmother decided to purchase things for her home through
, and have it shipped to the store.
Sounds simple enough. I explained to her that what will happen is that they would have her items shipped into a separate box for her aside from the inventory shipment. Normally this is how it works. So your specific items, (as long as they are not large furniture or electronic items.) will most likely be in one box. She doesn’t speak English well, so we wrote her a note because none of us in the family were able to go with her the day that she insisted on picking up the items.
She had already paid for these items online, and when she went to go get her clothes that she ordered, the woman she stated was not paying attention to her at first. The woman tried to speak to her in Spanish, and my grandmother didn’t understand. She gave her the note and she said that the woman just looked at the note and called someone on the phone.
A few minutes later, someone came by and asked my grandmother for her Idenrification. She knew this was normal to ask to prove she was the person who ordered the items. When she gave her identification card (not a NY issued one) she said the man grew upset with her. And. he told her to get out. She didn’t really know why, because she understood «please leave» and she tries to hand him the note and she kept saying «I have package» the man told her «Okay, I don’t care, please leave».
She was so upset and confused, that by the time I got to her house she was livid. I called the store and explained to the won on the phone whi refuse to tell me her name that a black gentleman with dreads told my grandmother to leave, and I needed to know why. She wasn’t doing anything wrong. She comes in often to shop regularly, so what was the problem? Why couldn’t she get her package?
The woman stated that staff said she filled the description of someone who is banned from the store. So they asked her to leave.
I asked wtf for? She was just there last week with my aunt! What are you talking about? A seventy year old woman who doesn’t speak English and has worked for the church for 55 Years is banned from K-​Mart of all places! I believe you have made a mistake. And she said whether she did or not, they no longer have the order anymore.
I didn’t pick up on the last part, because I then proceeded to ask if someone could come pick it up with her or for her. She responded no because they have already sent her order back to the warehouse as a «no show»
BUT SHE WAS JUST THERE! WTF!!!
She was very dismissive and pretty much wanted me off of the phone. She could care less about anything except herself apparently.
–Go play in traffic.
I wish nothing but bad things to happen to this place. You are all dead to me, you disgusting filth of the earth. You’re all full of sh*t, the staff is sh*t, you just all plain sh*t.

Kmart is the shit!!! I really enjoyed shopping there and the prices are amazing. It had a nice assortment of products and the prices were cheaper than BJ’s and I didn’t have to have a membership to shop there. The service was alright but overall the value made up for it and I will continue to go back here for the amazing deals!

If Sears and Walmart were to have an illegitimate child, K-​Mart would surely be the offspring. I consider K Mart, «Sears Light.» The prices are the same, but the selection is considerably smaller.
This K Mart is a mixed bag of convenience and annoyance. Located in a particularly inconvenient «mall,» there is no accessibility to the other stores. Parking can be confusing as the ground level entrance has no access to legal parking and the parking lot access is a confused mess with potential shoppers never quite sure how to get in.
As I work in a different section of the same building, I enjoy the convenience of having pseduo-​department store shopping within walking distance. As a destination shopping experience, I would suggest the Queens Center Mall on Queens boulevard.

I really enjoy this kmart. It’s clean and there is always someone willing to help you. As I was looking for a few items that I needed, I found Laura who helped direct me to a few items. She was pleasant and helpful. After I proceeded to the cashier to check out my things. This cashier was really nice. I had a few questions, and she answered without being rude or aggravated. I love this Kmart! Oh and the bathroom were clean and well kept.

recently tasked with helping a good friend acquire a futon from here (to avoid some exorbitant delivery fee), I arrived at this KMart feeling an odd sense of déjà vu…
…yes, this used to be the Caldor that we’d stop at before visiting my family in Maspeth when I was younger! the one with LEGOs cheaper than anywhere else, for some reason…
so they still have the gigantic elevator that you must descend, and while there are other cars in the rooftop parking lot… you find that KMart on a Tuesday night is seemingly abandoned. zombies? plague? ancient aliens?
we waited by the furniture pickup for quite a while, then hunted down (without mercy) an employee to call another employee. ahhhh — we have to bring our car around to the front loading dock, despite the previous instructions given to my friend. on the plus side, the two Bearers of the Futon easily and without complaint lifted it into my SUV, and we sped (ha! ha! just joking… you can’t go fast on Metropolitan if you tried) back to Forest Hills.
to be fair, it was clean and organized, and when we finally did find the workers they were helpful. it’s also by the last stop on the M — on the other end from ours in Forest Hills — and several buses. however, it’s a bit harder to justify going here when the Rego Park and Elmhurst malls are closer and far more accessible.

Thank you kmart for messing up my layaway for the second year in a row only this year you decided to to just throw my kids christmas items back on the shelf because you werent adding payments when i came to pay. Funny part is its all on my chase card so maybe you should hire some people who know how to do their job. Two days before christmas and half of my sons toys gone. I will never step foot in the piece of trash store everrrrr again. Your selection gets worse and worse and the people you have working here are very uneducated and rude.

This place really sucks… the people that work there ain’t shit… customer service is the worst

Shoddy is the best word for this place. They have almost no selection and the prices aren’t great.

This store has a large selection, is in Queens, and is stupid-​easy to get to by train. It’s even easy to walk to if you know the shortcuts. I had no issues with the staff here. Everyone was supremely helpful to me, and I engaged in small talk with the checkout woman. I guess if you’re racist, or consider people who depend on poverty level retail wages to be «ghetto» or «trashy,» you might want to avoid this store, because you won’t find a lot of PhD candidates who yearn to discuss Baudelaire manning those registers. Personally, I’m glad, since I don’t want a lot of bullshit when I’m trying to buy basic stuff for my house that the 99 cent store doesn’t carry.
The bathrooms are terrible though. And they seem to be the only customer bathrooms in the shopping center. On the other hand, the staff hates the condition of the bathrooms too, and it seems that people defile them with bodily fluids faster than they can be cleaned. Just like some of the restrooms in Penn Station. But, it’s a city of 8.4 million, folks. Shit, quite literally, happens.

Everyone is so hard on my beloved KMart.
This place is a KMART people — what do you expect. They’ve stepped up their game recently. It has shown some improvements with store cleanliness and product availability. Every store like this can be better. The staff at this location has always been somewhat ghetto, but its Metro Mall — when has it not been ghetto.
People that expect something different should shop somewhere else.
This store has a great rewards system and cheap prices. Shop on a sale and you can save some money.
They even have local school apparel so they are supporting the community.

This Kmart is a hot mess. There’s barely any baby cribs on display or in stock. They have the crappiest baby mattresses and the staff don’t know squat about anything. The clothes they have here is all over the place. It’s by far the messiest retail store I ever been to. I would not recommend coming to this Kmart.

I think they hired anyone who applies. The staff have a ghetto mentality. Don’t have a good experience. Will not return.
I wonder if corporate reads Unilocal

So horrible here. Stopped here to buy chips and dip prior to a party. It is clean and their bathrooms are decent as well. However the associates are never to be found and the cashiers are SO RUDE. I guess they never learned what customer service actually is!
Boo Kmart. I know not to expect much, but get your act together!

The poor reviews are fairly accurate. This Kmart is small but clean and doesnt have a lot of items that are online. I rarely come here unless Im in the neighbordhood. I would definitely drive out to Long Island for a better store with more quality and quantitative products.

What a piece of (you know what) store first of all this is not even a super Kmart as they proclaim it to be it’s rather quite very small on the inside, secondly they have absolutely nothing of worth at this store even though they pride themselves on selling higher quality products than that of Walmart, there was this one security guard following us around pretending to be fixing the price tags (is that even a part of his job description) that is the sort of behavior I really truly loathe, so after awhile I asked him may I help you? He then said ah haha no sir everything is fine :) I said alright then well get back to your post now, apart from him the store was virtually empty of customer’s as well as employee’s (hmm I wonder why) ended up leaving because they did not seem to have any of the things that I was looking for even though they lied and said that they did over the phone

I am from the neighborhood so i’ve been more than aware of the type of place this is. It’s usually messy (which has actually gotten better), it’s awkward to get to if you are driving. You have to park on the roof and take a mile long escalator down, down, down. I’ve gone to this place several times, not to shop but just to run in and grab something quick.
Today’s experience is worth writing about. I bought a hooded sweatshirt from a kmart in NJ a few weeks back, after getting it home i decided it wasn’t for me and wanted to return it. This morning i brought it to KMart in Middle Village, i didn’t have the receipt but was willing to take store credit @ lowest price. Yet when i walk to the customer service counter this big girl says in a really ghetto slang, «We aint tryin to be taking back stuff with no receipt.», so i replied, «is that policy?», her response with a suck of her teeth «Nah, you know mad people be playin games up in here and they ain’t tryina have it!» so i’m usually not this person to ask for a manager, but in this case it was necessarily. So she calls the Manager on the phone and tells her the situation, the Manager tells her to give me store credit which i was expecting anyway. She hangs up the phone and says «you ain’t gettin cash, it’s gonna be store credit, on a gift card.», i said «that’s fine!» Now she has to go through the task of finding a blank gift card to issue me credit on. While she’s digging through the drawers looking another cashier comes over & the manager that she called on the phone, they looked like 3 peas in a pod. Now while i wait i have to listen to the conversation «girl, why you didn’t holla at me last night? we was supposed to chill!» etc. etc. etc. finally after 10 minutes, i got my card with my credit issued.
Each time i go in this place i am reminded why i don’t go in this place.