The Detail Man

When I came to pick up my car, my bluetooth headset had disappeared and the guy who detailed my car accidentally took my key home and took an hour to come back with it. My advice is if you buy the Groupon, make sure to buy at least the $ 99 one. I didn’t know that was an option and had to pay an additional $ 50 (in addition to the $ 69 Groupon) to get a full detailing that included shampooing, unless all you want is an interior vacuuming that you can do for $ 1 at a gas station yourself. The detail work itself was decent, not the best but not bad at all, although no other detail shop has ever misplaced something I left in my car before. I also called multiple times for 3 straight days without anyone answering the phone or returning my phone call.

The good: The outside of my car looks great. The dog hair on the back carpet is gone, and the seats, windows, and other surfaces are clean. Overall, the car looks good.
The bad: For a detail shop, they didn’t pay much attention to the details. Windows weren’t clean all the way to the edges. The center console and seats needed a quick wipe with a damp cloth to remove dirty spots that were probably left after the cleaner they used dried.
The ugly: The whole groupon thing. If you think you are buying a deal on a full detail, you are wrong. You are buying a «groupon detail.» For $ 87, you are getting what you can easily do yourself on a Saturday morning. It was an additional $ 60 to vacuum the dog hair, clean the entire inside, and shampoo the carpet. Which leads me to the really ugly…
When they called to tell me it would be another $ 60, I agreed but told them I really didn’t want the carpet shampooed. I was assured that if they found it necessary to shampoo, they don’t use much water. They used a lot of water. And judging by the smell, I think they used dirty water. The carpets look clean now, but they took a day and a half to dry. It’s been 4 days since the detail, and my car still smells like something died inside.

This place is terrible. I started getting worried when I first made my appointment. Once I said I had a groupon the man’s tone changed and he started babbling about how they «don’t really do the shampoo with that anymore because it takes too long etc etc and it’s not included.» Well I was confused but also did not have the groupon in front of me so I made the appointment then called my mom to check on the groupon details (she got it for me). She sent me all the info which proves that the shampoo was included and even called them and the woman on the phone said yes my groupon included the shampoo. I ended up having to reschedule my appointment due to snow and when I was doing just I asked about the shampoo and this time a man threat I was talking to confirmed I would get the shampoo.
Fast forward to my appointment. First he had told me to drop off my car before 10 and it would be 3 – 4 hours, he left out the part where they don’t open until 10 and instructions for dropping off my key if they weren’t there. Luckily another person was dropping their car off so I did the same as hiim, left my name and number wrapped around my key. I called a few hours later to get a ballpark of what time it would be ready and the guy was at first very rude to me asking what car my key went to and what I wanted done with it all annoyed sounding. I explained I had a detail appointment and his tone changed immediately. (Did not mention that they apparently lost my appointment, I found that out later) He said since it was raining it would take a little longer but it would for sure be done by 5 and probably sooner. Well that was a little bit of a bummer but I understood with the weather. I get a call at 4 from a woman there (I was excited thinking my car would be done) and she says they are about to start my car. About to start?! So I inquire why and she says I didn’t have an appointment and then explains the weather again. I 100% made an appointment so this is pretty frustrating. THEN she says my groupon doesn’t include the shampoo. I explain that two different people there confirmed with me the shampoo is included. She says she will check and call me back. I called my mom to quadruple check that she called too and I missed the woman’s call while doing so. She left me a message saying they wouldn’t start until I called back. It wasn’t more than 5 minutes later I called back and no answer. I left a vm and called repeatedly for 40 minutes until I finally got through. She again said the shampoo wasn’t invluded and I got in a fight with her on he phone, why would two people confirm it was if it wasn’t?! It was not clear and if it’s not included they at least need to be clear about their advertising AND when they speak to people on the phone. At this point I just want to get it over with also I tell her to go ahead and she says it will be ready at 6pm.
TL’DR even if I didn’t have the poor customer service, lost appointment, way longer wait time, and not given the services I was told I would get, it was STILL A BAD DETAIL JOB. They vacuumed my seats but I still found leaves on my back seat. There was still dirt on the back of my car too. Basically I could have spent the afternoon cleaning it and would have gotten similar results with no headache.

Purchased a groupon. So far, have not been able to get a hold of the business to schedule an appointment Have made more than several attempts (emails, voicemails, and phone calls). Not very impressed so far…

The Detailman did have a tough job with this one but should not have given the representation that they could do what we expected. The car was admittedly in very bad shape but we did not get what was clearly stated in the list of services for Full Service. The center console still had drip stains from soda. All of the windows had dirt where the windows meet the weather stripping. (didn’t roll them down to clean them) There was a lot of debris still in the center console where a vacuum attachment would have reached. There was plenty of debris and dust over the steering wheel (didn’t drop it down and vacuum). With a name like Detailman I expected detail work. I didn’t expect a fine tooth comb detailing but for $ 150 bucks I expected more than what any local drive thru car wash would give me and I definitely didn’t expect to have a puddle of brown dirty water the next day in my back floor panel. Check out BBB first!

Worst customer service ever. No answer on 15 calls and emails were returned to sender. Left multiple voicemail’s and still no response. I don’t know how much worse it can get.