Milestones

My daughter had been at Milestones since 3 months. She is 15 months now, and over the past 3 – 4 months I noticed a huge change in Milestones. The staff turnover is unreal. They’ve also become extremely unorganized. Whenever we pick up my daughter we never know what room she’s in and then we have to hunt down all of her things from room to room. They have lost several of her sippy cups, she’s come home with just her shoes on, socks were lost, her clothes are destroyed (they don’t put the rubber bib on her that I supply) and most recently, I missed my only child’s first haircut because they did it at daycare. They didn’t ask, they just cut it. That is completely unacceptable. It is not up to a daycare provider to make those calls. I planner to save the first piece of her cut hair as a keepsake in a «my first curl» box, and I’ve been robbed of that. Furthermore, there was a child, 12 months old, left in a room with food in front of him for 10 solid minutes one evening when my husband went to pick our daughter up. He told the woman that he was in there and she said, «oh, I forgot», how do you forget when that’s your job?! We pay $ 200 per week that doesn’t include any food whatsoever, no milk, no wipes, nothing. I’m still so hurt and upset and just really torn apart that I missed my daughters first haircut because of the staff at this facility. I have problem pregnancies and cannot have anymore children. I only have one, I had once chance and its gone. The owner was not apologetic in tone when speaking with my husband about the whole issue either. Our daughter isn’t going back. They cut her hair today, and she starts a new daycare tomorrow.