Sears Auto Center

I have been a tried-​and-​true customer for the last 20 years, spending thousands of dollars on multiple cars. I find it sad to say that I will most likely not be using their service in the near future. The cost versus value, quality in product, and their lack of hassle free customer support has appeared to diminish over the last few years. This translating into vast amounts of dollars not well spent.

Go somewhere else unless you like dealing with customer service people who have an attitude problem. I got an alignment and paid extra so it was warranted for three years and every time I tried to request warranty service I got an attitude from the person there and they didn’t make any adjustments to my alignment three times, the before and after on the print out was the same. I noticeed that my car pulled the the right and my new tires were showing wear so I took it in to have the alignment checked and they didn’t make any adjustments and told me that I needed to rotate my tires because the fronts are showing wear, I said yea I know because the alignment is not right, I bought all for tires at the same time and the backs are like new, but now they blamed it on my struts. After putting new struts on I take it back for the forth time and they tell me that my alignment is going to be another $ 80 because I changed the struts, I thought I paid extra for a three year warranty? Apparently on the back of the receipt, which you only get AFTER you pay, in font that can barely be seen it says that warrenty is void if any parts are changed. Why would I buy a three year warranty if I can’t use it after parts are changed? I feel that this little fact was hidden from me when they sold me the three year warranty. I ask them why I would get a three year warranty and they say well parts wear out and the alignment needs adjusted, really, when your parts wear out you will have to pay for another alignment.

Just go somewhere else!!! I had an alignment done 3 weeks ago and it took 5 hours, found out the next day I had 2 tires with broken belts. Got 4 new tires and it started pulling to the left. My alignment was good for 6 months or 6000 miles so I brought it back in. Toni who tried to come up with every reason how the tires were ok when they did it and somehow broke over night was extremely rude and acted like I knew nothing. This time the alignment that «didn’t need to be done» (Toni said) took almost 3 hours. Both times I scheduled the alignment, I wasn’t a walk in. I will never return to this location and I hope that Sears offers some Customer Service training because Toni needs a refresher course, BADLY!!!

Terrible. I paid over $ 300 for a diehard platinum for my Farm use 4wd. I wanted reliability. What I got was two warranty replacements and then it failed again and they refused warranty.
I took a wheel in for repair a few years ago then my car needed some other work. It was a few months until I could get the repairs done and since I had a backup car, it was low priority. They called a few times about picking up the wheel. When the car was finally roadworthy, I went to pick up the wheel. They didn’t have it and it was my fault even though they have record of it, «it must have been thrown away». They should have offered to get another one from the scrap yard.
Won’t touch this place with a barge pole.
Sad to say after having a Sears card for many years, I have no room in my life for Sears. Even the craftsman tools are not what they used to be.

I picked up my friend’s car after he received an oil change and alignment. I have never been into the automotive side of Sears so I asked one of the auto center employees named Toni if I could checkout inside or if it was done in the garage area. Her sarcastic response was, «Uh yeah I’d probably check out inside if it was me.» Stunned by her response I went inside to checkout and heard Toni demeaning the auto center manager (I believe his name was Steve) and another lady working the register. Toni must be a great mechanic because her customer service skills are complete shit. The work that was done could be perfect, but with mechanics being a dime a dozen hell will freeze over before I take my car there or refer anyone to Sears Auto Center.