Zara

Long lines that last forever and all the cashiers lwork in slow motion takes forever every time the registers have always problems adding more delay clothes fall apart after 1 washing they shot put one single use only on stickers the hangers are very stylish a most say but take the clothe or put it back it’s a nightmare the only thing positive is the designs but it’s not even worth it after all this

If I’m going to buy a gift at least I expect from this self proclaimed trendy classy store a gift bag or gift envelope for a shirt, they don’t have shopping bags meaning that you have to carry all the items in your hands while you shop, very uncomfortable, definitely a downgrade, been in Zara Spain, big difference.

Love the clothes!!! But the lines on the cashiers are painful!!! Also the lines on the fitting room are to long… Need to improve that

If I could this review 0 stars I would. I’m never shopping at Zara again. I returned two items last weekend and the refund was not properly executed. Thank god I didn’t trust the sales girl and kept the receipt. I was supposed to get back in my card, 170 $. Somehow, they refunded me ~9 $ instead. I called the store and spoke with 3 rude managers (Maria, Ramon — can’t speak English, and another one — spoke like a chonga with no sense of professionalism whatsoever), they all told me to call their corporate office. When I call the office the receptionist (also so rude) tells me that they don’t handle refunds and that I should go to their website and fill out a contact form to reach customer service. It is beyond me why Zara doesn’t have a dedicated customer service number and the managers of a store can’t even give the right information to their customers. I asked Maria that I wanted to complain to the general manager. Supposedly her name is Mayra, and when could I reach her. She said you can try tomorrow but I can’t tell you when she’ll be in. Hey, Maria, how about use your brain and get down my number and have the general manager call me. No, can’t think of that. I had to suggest it, and then she says I won’t be in tomorrow but I can leave her the message. Wow, just wow. I mean these people must get paid 8 $ and hour with the amount of responsibility they exhibit. I contacted @Zara_Care via Twitter — explaining my frustrations and I hear crickets. Thankfully I bought the items with my Amex so I feel confident they will help me if I’m not able to get my issues resolved with Zara in the next few days. Bottom line, Zara’s customer service sucks, their managers are unprofessional and uninformed and could care less about their customers. Will keep you posted on what happens with the automated contacted form I completed at Zara’s website.

Zara, Zara, Zara. Oh, how I love Zara! My absolute favorite store. This is my go-​to store. I always find something!
So many different styles. More than half of my closet is from Zara. I’m here once a week or maybe more. I can never get tired of this place!

Don’t come asking for gift wrapping because you will get a quick and dirty fold without removing tags and shoved into bag. That following the dirty looks for asking to gift wrap.

The worst, will never shop again at Zara, and believe me I have dropped a lot of $$ at this place. The clothes are stylish but not made well and the sizing is off .
I have to drive 40 minutes to get to the closest Zara. I bought a blouse about a month ago. It just wasn’t working. I went back to return it with tags on and a receipt. The sales girl informed me my receipt expired 5 days ago. (over the 30 days of purchase). I explained that it’s a long drive but I specifically drove down to return it. She called the manager. She said I could get a store credit as we were waiting.
When the manager and his attitude arrived. I explained that I prefer a refund and I have been in retail and I’m assured that a refund to my card would be possible. That is when he started his hissy fit. Explaining that he was doing me a favor for a credit and he didn’t have to. I explained well, I don’t have to shop here. The cust service needs work. He started talking down to me and I had to explain I was not his employee or a child. I begin to walk away and then turned around to get his name. Which he at one point hesitated to give me. He was over the top, loud and just obnoxious. He was clueless about customer service and how to have proper etiquette.
I have his name and will contact the district manager.

My new favorite place! Never came here because it never caught my eye. I just thought it was gonna be one of those super expensive stores with bad quality clothing. But no way! Super affordable, the clothes is super cute and just all over awesome! I will definitely be coming back here. No wonder it’s so crowded

Poor management. Customer always right? Wrong! Horrible return policy. Very awful customer service.

Soy clienta de zara hace mas de 10 años y he referido muchisimas clientas, los empleados y los manager espectaculares con todas las estrellas del mundo (se extraña al sr Ivan) pero el servicio de compra online es el peor del mundo y es muy frustrante, ver como los empleados tratan de ayudar al cliente y el costumer service de la compra online parece k hablas con maquinas y k no estas comprando estas pidiendo y de favor!!! UN DESASTRE!!! Y creanme hable con una «supervisora» HORROR”, una pena, creia que zara era una compañia diferente, que distinguia a sus clientes de siempre…
Felicidades al los chicos y chicas k trabajan en zara dadeland, con lo k tienen que lidiar!!!

I love ZARA this place is like a mini Macy’s it’s a clothing store with a bunch if co clothes and staff is friendly the store itself is great and has inexpensive clothes

I haven’t really found much to like at this store and I really think they are waaaay overpriced for the «Forever 21» type of clothes they have. Their customer service, if you get any, is very lacking and not helpful at all. Last time I was there to return a purse that when I thought about for the quality was too overpriced, was so long I literally waited about 15 minutes and there were only about 5 people in line total. Not a big fan of Zara’s, sorry wish it was the other way around. I have given Zara a couple of chances but it hasn’t wowed me or made me want to come back.: (

Best place to get affordable fitted, trendy clothes. This store is brand new and has a better selection than the Zara store in SoBe for women, men, and kids.
TIP: They have two big semi-​annual sales in July and December where you can find items for more than half off although it could be hard to find your size if you are Small-​Medium.

love the kids section!

The clothes fall apart after a few washings. Dont even think about ordering online. If they do not receive the items within one month of the date you order them then they will send the items back and you have to keep them.

I love Zara and the fashion especially when there are sales. I went there recently and they completely redid the entire store and hired like 100 people in sales. Which about 70 had a bad attitude. I was very disappointed with the level of service. I asked on multiple occasions for assistance and these latin women working there gave me the worst attitude. I confronted the manager and her attitude was the same which was not suprising. I love zara when there are sales but, do not recommend going to the store in dadeland. The sales team there are snobby and not helpful. I do like the fashion there. bye

One of my favorite stores and they just got a makeover!!!
Good quality clothing and the shoes are very comfortable.
When I can’t find anything to wear — I can always count on Zara to help me out!

I’ve been here several times. The prices are okay but it’s like a hit and mess with the material they use. Sometimes the prices aren’t worth the material. They have pretty good sales for designer like items. Several of my friends have gone here and came out with super nice, cool, chic stuff that I borrow.

I really cant decide if this is real clothes from italy or a cheap version of italian forever 21.
Anywho… Theres not much to know about zara exept our dating situation:
1. Simple Classic Clothes for work– very conservative pieces
2. Moderate Prices 30 – 150
3. Trendy off the wall fashions/​rocker edgy wear
4. Italian shoes 60 – 150
Its overall good quality, the pieces I have bought are still in good terms with me… were still dating…

I truly love this store!
The clothes are so modern, classy and great quality!
I really like the sobe location, but this one is closer to my home.
Two weeks ago they had a huge sale… shirts were going for $ 2.99! can u believe that? my friend and I were able to snag some good ones… but I think we were a bit too late.