Walgreens

It’s extremely hot out today.
Boyfriend and I went to Wynwood and stopped here dying of thirst. Good variety of drinks and great air conditioner. It got the job done.
Nothing out of the ordinary here. Service was fine, parking ample. It is what it is — an average place.

I have been going to this walgreens for almost 6 years. When I began coming here there were such great people on staff who were always smiling and laughing. As the years went on, those people were fired for a variety of reasons. There only 2 ladies that I go to there now whenever im there. I have seen the store manager very very few times in all the years there, probably 4 times.
I will not write details, since this is the only one I can go to in walking distance, but many of the cashiers are rude, and unfriendly. There is one girl whose work ethics are as desirable as hemorrhoids. Some of the other ladies dont even say thank you when you pay. They tend to give you mean looks, and not really smile, more like do things in a bad mood. Some of the time, they seem to speak about customers in code, so as to not alert the customer that theyre talking about them. One of the managers is always talking to someone and making jokes, I barely see him doing some sort of physical labor.
If you go in the morning, some of the morning staff find it more important to talk and make dumb jokes then to ring up my stuff and allow me to get to class on time. Plus being rude to customers. One girl was always there with a face like she was going through life’s struggles, and one of the worse attitudes I have encountered in the customer service industry.
All I can say is, if I had a choice, I would go somewhere else that is walking distance from me.

I like the store employees but this pharmacy is the WORST. I don’t know who the pharmacy manager is, but she has no idea how to manage.
Why does it take forever to get anything done here? Like another reviewer said, you don’t wait less than 10 minutes here — ever. More like at least 20 minutes. Every time.
The pharmacy employees are inept and slow as hell! Right now, I’m in here. I have a meeting in an hour. I pull up to drop a prescription off in the drive thru (didn’t want to deal with their crap at the counter). She said, we have to check if we have it. Ok… so check. No, it will take a little bit. You’ll have to come inside and wait. Seriously? It’s 2016 — you can’t just look it up in your system quickly? So here I sit, waiting, for these ridiculous pharmacy employees to see if they have it.
No Walgreens, I don’t have to work or anything. I’ll just lounge around in this crappy pharmacy all day.

While Silvia, the manager, was nice enough to listen to my complaint and make an effort to find a resolution to my issue (with the option of either a store credit or an exchange), the fact of the matter is that it shouldn’t have come to the point of me wasting my time to call corporate twice during my workday, explaining the situation over and over to different members of the corporate team, driving all the way back to the store, and wasting my time. If that particular employee had done his job in the first place and offered me solutions when I came here initially, everyone would have been happy.
Remember the saying «the customer is always right?» The employee I encountered simply could not be bothered, and lazy employees who think customers are a bother don’t deserve to be working, period (or at least, not in a job that involves interacting with customers).
Silvia, the store manager, was bubbly, friendly, and had a «no problem» attitude. I exchanged my cosmetic product for a children’s cold medicine without issue, and left satisfied. It’s a shame her employees don’t also share her eager attitude, though, which is why I cannot justify giving the store a rating of 3 stars or more.

Unfortunately, the closest Walgreens to my Home so I don’t have many options. I take medication for my thyroid and I refill it every month… Randomly they will send the refill to the other locations (that I have never been to) or they will lose the refill notification and insist that I didn’t refill (although it’s an automatic refill which I confirm every month). Every other Walgreens I’ve lived by simply walked in received my refill and left… At this one it’s always a problem. The wait time is also unacceptable. I’ve never stood at the counter for less than 10 minutes.

I’m writing this review as I sit waiting in my car for someone in the pharmaceutical department to greet me. I’ve been sitting here for about 10 minutes and no one has even glanced at me. I was here yesterday and they were rude, short & not very helpful. I’ll take my business to target from now on and drive the extra 5 minutes.

The drive up service is a joke. Expect to wait a long time for your RX. Waiting 20 – 30 minutes is not unreasonable here. They need more help!

Worst. Store. Ever. I live 2 minutes away and will avoid ever going back if at all possible.

I have never been more dissatisfied with customer service than i have at this Walgreens location. We are moving n a month and I’m most excited about having a new local pharmacy because this Walgreens has made my life hell.
Since my one year old was not a previous customer, when prescription was sent for her and I didn’t receive notification for four hours, I dragged her to the store (no one picked up the phone) with a 103 fever and was told this…“Since your daughter has not been set up with an account, her Rx has been routed to Orlando. You will need to have the doctor resend here after you set up a profile for her” My response was predictable…“Orlando Walgreens? That doesn’t make sense and the doctor is closed since it’s 6:00pm, can’t you contact the Orlando store to retrieve it?” «No, we can not». No willingness to help, and horrible customer interfacing. She knew it was as ridiculous as I said it was, but she remained unhelpful.
I went back and forth with our doctor all night because Walgreens neglected to answer the phone or check the voicemail to finally get my daughters Rx.
We had a similar experience when my daughter had an allergic reaction to that medicine and we needed to fill a separate, additional Rx the next day. How does a corporation as large as Walgreens not have an efficient system to handle Rx’s?
Between waiting in long lines and having to hassle the pharmacy to do any of their job duties, your better off going to another pharmacy if possible.

Worst place to get your photos or anything really. Super under staff and the staff that is working will just ignore you as you keep asking for help at the photo booth. This my last time ever going here!

This is my local walgreens and I HATE this walgreens. It’s smaller and not as well stocked as most walgreens. Also not as clean by a long shot. There is always vagrants outside trying to get change (occasionally inside too right at the check out) Never enough cashiers despite that this location is consistently packed.

At the back of cosmetics they have a clearance shelf, it usually has good stuff if you paw through it long enough… besides that this is not my walgreens of choice.

This review is primarily for the sucky ass drive thru pharmacy! Every month I come here to pick up a prescription and I have never been in and out of the drive thru in less then 10 minutes. It takes literally at least 10 minutes for anyone to acknowledge you in the first place, the speakers don’t work so your screaming at them which isn’t polite or desired and everyone seems to feel as though your a burden on them… Isn’t this your job??? Pisses me off every time. I gave an extra star just because after all the hassle I leave with what I came for but geez can you guys get it together???

The absolute worst Walgreens, in existence!
There’s this really, really old Cuban lady (she’s like 110-​years old) who works at the register, and my gawd, I think it’s time for her to retire. If she wants to work, then maybe Enriqueta’s could use her as a busser (check out my 1-​star review for Enriqueta’s), or something.
And it’s not just her, but practically the whole staff is unhelpful. Wait a minute, isn’t a requirement to have a high school diploma or GED to work at Walgreens? The reason I ask? Well, I called to see if there was a specific electric shaver, and I had to switched to three different departments because no one knew what an electric was.
Sad, sad world.

They are all the same, employees are usually busy and not helpful. its just local so.

My feelings for this place mirror my sentiments for the Publix on 48^th and Biscayne. I loathe this place. My stomach clenches at the thought of my going here.
Appart from parking here to get some decent flowers from the lady with the flower cart, there is no good reason to go here.
It’s scary, dangerous, depressing, and unnerving.
From the shop lifters getting caught and screaming to the top of their lungs, to homeless beggars, to street thugs, you will fear for your life. Maybe not initially, but at some point you will.
Don’t even, with the pharmacy. Imagine everything that can be wrong with a pharmacy and this place has it. Long waits, perscriptions missing or unfilled (without them contacting you), crap service at the window (but i advise against the window for «smash and grab» reasons.
There are pharmacies in Tijuana with better quality and service. Go else where to fill scripts.
Avoid this place at all costs.

What do you know. after the review, I sent my order in online… waited an entire day to go pick them up, even though I had an email confirming they were ready after an hour… and guess what! No pictures to pick up!!! Seriously. Get it together or I’m forced to drive to cvs.

Downtown locations close early so I come to this location when I need something. What has happened to this drugstore? In my high school days I worked for them for four years and it was such a great company to work for. They were great with Customer Service and very good to all their employees.
Oh let’s see this was about my fifth visit to this location. Right on Biscayne and 31^st street, the area is a little less desireable. Great for people watching. You can never get any help if your having a hard time finding anything. The pharmacy is the worst I have seen. They once made me wait for an hour to tell me they did not have my prescription… agghhh
Last night was no different, long lines, cashiers rude, very unfriendly, looks like they despise their job. Oh and the managers, can I say ego trip and no clue what the hell they are doing. Their security system was acting up and as I waited in the very long line the buzzer was blairing so loud and the manager had no clue how to turn it off.
The location downtown is no better and as far as the CVS downtown, same thing. Some people should not be in retail. Get a job where you are not dealing with the public… eeeekkkk…
Sad to say, the burbs has some fantastic Walgreens with great Customer Service. Maybe they can teach these metro stores something. Unless, you are desperate or want really poor service I would not go here.

GRRRRRR!!! why oh why don’t I take my prescriptions somewhere else!!!
All I have to say:
Wed. 6:30p — doctor calls in prescription
Wed. 9:30p — prescription not ready, pharmacy closing
Thurs. 9a — first person in drive thru lane, one person at counter
— wait. second person being taken care of. wait. another person. wait.
— star buzzing over and over and over and over.
It is my understanding that you should take care of one and one. One counter person, one drive thru person. It’s only fair.
— buzz buzz buzz
Thurs. 9:30a — I get my medicine and ask why they took so long
— answer: it’s only two of them in the pharmacy.
My conclusion: if you don’t have the personnel needed to handle your pharmacy traffic — do not open the drive thru and have people come inside and make one line — otherwise, I’ll keep on buzzing — and I know that can get as annoying as waiting 30 minutes for someone to give me a little bag that was just sitting there waiting to be picked up.

I’ve used them about a year. They’re no better, and possibly slightly worse than any other chain pharmacy. Not in the best neighborhood, being right across from an inpatient drug rehab center, but just fine by day.
Just don’t go if you’re in a hurry, because it’s always slow. As with any other Walgreens: check out at cosmetics for faster service.
Pro Tip: judging by the bottles I saw stuffed behind the magazines, if you can consume your selection in line before you get checked out, it’s FREE. This does not constitute legal advice.