Virtual Imaging

Let me see where do I begin… I arrived at virtual due to a shoulder injury and needed to get an MRI done. Upon arrival I realized that this place was more slammed than Disney on new years. There was only one or two chairs available to sit down in and to top that all off the chairs were put very close together (you’ll see where I’m going with this). Anyway, as I am greeted at the front desk after waiting in line the lady tells me I will be seen shortly as I hand over my physicians referral. I then proceed to take a seat, then I wait, and wait… and wait… and wait (do you see where I’m going with this). Furthermore, my appointment was set for 2:30 PM, and it was already 3, I then get called up. At this point I am thinking «FINALLY», but to my sadness, I was only called up to pay my $ 300 deductible because I have a sh** insurance which is fine because they had informed me ahead of time. Anyway, I paid my fee and then proceeded to squeeze in between the chairs and take a seat. 15 more minutes pass and I am called once again to the front desk, at this point I am seeing the light at the end of the tunnel… or so I thought. They just called me to fill out more paperwork. I then gingerly walk back to my chair, squeeze in between (now you see what I meant, and I’m not even fat) and fill out my paperwork. I return the paperwork to the front desk to then be sent again to the chairs. At this point I am running out of patience and it is 4:30. I played the waiting game for another 15 min to then finally be seen. Once I did my MRI I looked at my phone to notice that it was already 5 PM. Just a 2 and a half hour wait but hey, it was 5 o’clock…happy hour time.

I went there for chest x-​rays. It was a 2 hour wait to get seen. The parking lot was packed so I had to park in the back.
While waiting it was a really painful experience, because the wait room is very small and it was packed with about 50 people. There was either no air conditioning or just so many people the A/​C could not keep up.
While waiting I could smell everything from alcohol to marijuana to heavy heavy perfume. I was coughing to the point of almost vomiting.
I hope to never have to go to this place ever again.

I’m writing this while I’m on hold trying to call to confirm an appointment that someone was suppose to call me about.
Making an appointment with these people is a mission and a half.
P.S.
for that «IMMEDIATE ASSISTANCE» is bullshit because it doesn’t even work

Lobbyist are rude, the place gets packed like a chicken coop, terrible readings of studies and is a pain to get a copy of a CD with your results. Good luck!

I had a pain in my knee and was told by my insurance company to come here for my MRI. The MRI is reviewed by their doctors and they issue a finding report which I give to my Orthopedic Surgeon. The report basically said that I had a little bit of arthritis but nothing serious. Because of the report, my orthopedic surgeon sent me to a physical therapist.
I was getting physical therapy for over 6 months and my pain did not go away so he decided to go look at the MRI himself. When he reviewed my MRI, he saw that there was a tear in my miniscus.
Because of the little knowledge that the Virtual Imaging doctors had I spent time and a lot of money in physical therapy. If they would of been knowledgeable enough to read an MRI scan I would of taken care of my pain months ago and not had thrown away as much money as I did to a physical therapist. Now because of my surgery I am back in physical therapy and I will be here for about another 3 more months. Thank you Virtual Imaging for hiring doctors that can read MRI’s. sarcasm…

I’ve been to Virtual Imaging for x-​rays and ultrasounds and it’s always been a pleasant experience.
The waiting room is usually pretty full, but they do a lot of different exams here– MRI, CT, ultrasounds, mammograms, sleep studies and a few others. So don’t be worried if the waiting room is full when you arrive. There are many different things going on in the same place.
There’s a big flat screen TV and a couple of vending machines in the waiting room. And I don’t know what was going on when the guy who wrote the previous review was there, but I was in this building in 2008, 2009 and 2012 and I don’t recall ever seeing plastic chairs.
The staff is prompt and very professional, and the imaging results are usually sent to your doctors office within a day or two.

The funny thing about you or me being the customer, is your paying the tab! The even better thing about being a customer at a medical facility, they are relatively certain that «Big Daddy Insurance Bucks» is picking up the tab, and getting a CT Scan isn’t cheap, so I imagine the owners of virtual imaging go into orgasmic overload when they drive past there full parking lot., big big billable bucks! So why is it did I rate this place to the likes of a looser organization, hell I’ll give McDonalds ²¹⁄₂ stars.
Here’s me story, and I’m sticking to it. On Thursday I came down with dreaded kidney stones, if one can describe them to a person who has never go them, the word uncomfortable, is just not adequate. I fainted while vomiting, it was so painful.
My lovable doctor scheduled me for appointment to get a CT scan, to check for obstructions. I begrudging left, knowing 1. I make a very bad sick person, 2. I was uncomfortable.
I went there with my schedule card and walked up to the very busy reception area. luckily I was seen by Silvia, actually unlucky for the both of us. Do you have an appointment, yes 11:00, sign your name, I did and waited. and waited, and waited, and wai… you get the point. When you start to see people being processed in and not you over and over, it’s time to interject. Silvia, I’m sorry if this ruins your life, but, I’m kinda in pain, coulda maybe…
Silvia looked concerned as if I interrupted her diligent duties doing nothing. Your not listed for an appointment, but, I was there when it was made. see my card. Silvia, yes that’s just a card. My homicidal thoughts were overwhelming me quicker then I could say «Dexter», well I’m in pain miss. Now Silvia was just disgusted with my Oliver Twist impersonation (could I have more)! Silvia said do you have a prescription! No I didn’t, she had me. But, my Dexter was coming out. Low and behold sensibility came out, and I asked her to ring the Dr. he will fax the prescription.
I waited and waited, she did, I was texted by the doc, saying it was sent, I waited more. The fax there rang to life twice, the first one was my subscription, and the temper count down, began to click.
Sorry Silvia, you inefficient lackey receptionist, not only should you have prepared your day better, you should have started with high school, and actually went, and then went to collage, or the Army, you should have done something with your life, instead of blaming this slim moment in time.
I was the customer, I am insured, and you who represent this company is dicking me around. There’s big bucks in a CT scan, and your doctors won’t see a cent, the nuclear and just went off. James Bond could disarm me.
It was nice to tell someone how you feel, especially when your BP is clicking off at 225/​88, Silvia didn’t like it, not at all, because she live in the life of «It’s not my problem». Well Silvia, as I left the building and into the crowded parking lot, I guess your boss actually followed me out. First off I was no longer rash! Never confront an irrational person, I’ll give her credit, but I have lived my life on principle and she needed to back down, I need to flee or I would be in handcuffs.
I never made it into the building other then the reception area, there you’ll find plastic chairs lined up in front of an ugly white desk and a plasma TV, not much. for a waiting room that has 20 — 30 people in it or as I thought that day, a lot of witnesses. where the cheapest procedure is about $ 350.00, perhaps the owners could beef things up a bit and improve, getting us out of the third world mind set.
For those of you who like the third world mind set, I’m ok with that, I’ve been to places that make the third world look like paradise. However, I am not ok with that, invest in your company and employees and you will have a better company, they apparently don’t. If reception doesn’t give a s@#$ about you, neither will the technicians.
My phone started ringing about two miles away, my doctor was saying WTF happened, sorry doc. send me else where… He did, and then off to the hospital I went with a kidney infection and obstruction. I under allegedly Silvia’s day became a little more clear for her, it was clear she was no longer working there, I guess you can put that one in the I shouldn’t have skipped so much high school!