USPS

This is a decent enough Post Office. There are two self service machines in the main part of the office and one in the outer area where all of the PO boxes are located. At night the inner part is locked but you still have access to the outer area, which means, in theory, one should be able to use the outside machine to send packages after their business hours but this is oftentimes not the case.
My work schedule has always made later drop off times more convenient and the fact that the machine with ²⁴⁄₇ access rarely works prevents me from giving more stars.
Have seen long lines at times but that is to be expected. To end on a positive note, service representatives here are friendlier than many I have encountered at other post offices. Consistently working self service kiosks would allow me to give 4 stars.

Terrible experience, was told to go to a different office and then at the different office I was instructed to return to the original office
I was unable to get my package and now it’s going to be returned to sender because these people don’t care about helping you out in any way, shape or form. Terrible, awful, embarrassing customer service and just an all around lack of compassion or care for the customer

Compared to Post Offices in general, the 104 St location is actually fine. I’ve never had an employee be rude to me, and in fact some have gone out of their way to try to be helpful. During non-​peak hours, there isn’t even a line at the service counter, and I’ve never had to wait in the line more than 5 or so minutes.
Today, for example, there was a man outside of the counter trying to answer any quick questions people had and helping them out at the self-​help kiosk. Then, the woman behind the counter offered to go to the back to look for a certain type of stamp that wasn’t out front because it was the one we wanted.
Some drawbacks are that around Christmas, the package drops weren’t being emptied and were too full to even open. Also, while they are open late and the lobby is open 24 hours (til about 7pm I think?), the service desk doesn’t open in the morning until 9am.

Worst experience. No professionalism when you call to inquire. I called to inquire about a letter with a tracking number because when you look it up online it only tells you that the letter was not able to be delivered and it will be held at the post office for 15 days. After holding for 40 min., the lady that answered had an attitude and said «it doesn’t say that», I said «yes it does and you didn’t ask me for a tracking number, do you want the tracking number because I need to track where the envelope is» she hung up on me! I don’t know how people work like this and still maintain their jobs.

is there anything less than 1 star? My mail carrier is out of this branch, over the last 11 years at my current i’ve some great carriers. except the one i have now. i never get my mail before 4 or 5 unless it’s a holiday weekend. I’ve caught him on mulitple occasions with his truck parked under a tree for several hours while i wait. this past july 3^rd i was waiting on priority package from Bass Pro. It says it left the branch at 8:55, and arrived at my house, where i was home, at 10:17. i never received the package, it was never in my mailbox, and there is no way he got to my house in an hour after leaving his branch. so now i’m «debating» with the branch office, they say the trucks are equiped with gps, i wold bet you my paycheck he wasn’t at my house at 10:17. let see if they show me the gps

The only reason I did not give this 1 star is because I’ve been here a couple of times but only this once have I had a real problem. As I am waiting in line I see Mr. Frank done with his customer i approach his station with no tensions of being in a rush I said hello I’ll wait till your done take your time. He looks at me and says I’m not finished I need you to go back in Line and wait till I say next. Which is funny cause out of the whole 15 people that I was behind waiting for. I’ve probably heard next no more then 3 times. So if this is a rule for waiting on a next call make sure everyone follows this rule. I’m not one to bash on a place but when your dealing with people and customer service especially you need to be a little more polite.

One of the worst post office ever. Does not even deserve a star. Feels like union workers who come to collect, no courtesy, no friendliness, no compassion, no knowledge of anything else related to post office apart from what they are keying in the computer. They move you from line to line inside and outside like you’re a yoyo. Severe lack of leadership! Avoid at all cost!!! trying to get passport appointment they never answer the phone!!! Appalling

Bad customer service but even worse management! Always have issues at this specific post office but never at the others. Have held off on writing a review but today was the last straw. Needed to check on the status of a package and I was told to stand in a line and wait for a manager. The lady never took the time to even look at what I was trying to show her. Waited over an hour for a manager who never came out and someone else ended up assisting me after I asked various times. All of the employees in this office always have a bad attitude towards everyone for no reason. I definitely think this goes back to management. Management with a bad attitude only leads to employees with a bad attitude

Danged if every time I come in this branch there are 20 people waiting in line and only one or two people working. I «get» that their job is stressful and many times thankless but geez louise the rudeness of some of the employees is amazing! And the lack of efficiency is also amazing… or should I say appalling! And we wonder why the USPS is going bankrupt?