UPS Customer Center

I can’t deal with this customer service. Worse service ever. I don’t know how this «ladies» still working here, no smile and they dont loom at you. Hope I dont have to deal with them no more.

All the reviews are correct, worst service ever. My package is missing but it’s clearly scanned and out to transit. 4 days later on an overnight package it is still not here. I don’t recommend using UPS, at least FedEx has the curtesy to let you know the status of your package.

Service with a smile! I usually hold shipments for pickup, and it’s so convenient to have them right on my commute home. They remember me from past visits and always greet me by name. Sometimes they even have my packages ready before I arrive so it’s a fast pickup. TIP: get a UPS account and rather than trying to connect at home for signature shipments, have them held here!

I’m not going to write a long negative review, just a suggestion. If you can re route your packages to a reputable UPS delivery vs this Hialeah location it will save you a lot of headaches. Go to
and set up My Choice.

Can’t leave a negative star so one is all they get. The worst location. Super long line. They don’t care. One lady working the booth. Needs a major costumer service overhaul!
The layout of the store is not conducive to picking up packages. People snaked along the perimeter. Standing in the way of the doors opening. Chaos.

THE WORST CUSTOMER SERVICE IVE EVER EXPERIENCED. I was picking up a package and they told me they couldn’t find the security (apparently didn’t show up to work) to open the door. RIDICULOUS

No love of logistics. No communication. Terrible employees and systems. Also they can’t print labels as they just told 4 people while I waited for the second day in a row to pickup at package that never shipped. No logistics here.

The so-​called supervisor Oviedo was rude, arrogant, unfriendly and extremely not helpful. I’ve been dealing with UPS for two days and it’s been one lie and incompetence after the other. I called to have an apt. Number listed yesterday, online confirmation, so today the package never arrived and the so-​called driver claims he made an attempt. Lies, since I spent the entire day waiting and there wasn’t even a sticker on my door. Called and asked that the package be left at this center and I received another confirmation that between 8−9pm my package would be there. Lies, and to make matters worse the 2 counter ladies were lost and the little supervisor was no help at all. He even threaten me with calling the police since his response was «I don’t know» leave. I left the premises and called the 800 number. The customer service rep and the supervisor were no help and I’m stuck waiting for this package until Monday. I paid the freight and between the incompetence of every person I spoke with and the demeanor of the supervisor who has an authority complex since he was the one that wouldn’t help and making me out to be a criminal because he tried calling the cops. The useless security guard was on her phone so she didn’t lift a finger. In closing, if you need to have an important package delivered try FedEx since they threat clients like people. That center should be closed and replaced by a computer since it seems the people efficiency is not working.

if i cangive a «-0» i would!!! i ordered a phone, t-​moble told it will arrive on monday, ups came while i was at work & left a notice to pick /​up, i called & they told to go to the ups service center before 7pm & the package was going to be there, went to the store, the «nice african american lady» stated that the package has not arrived yet but come back between 8−9pm that the package should be there, left came back an hour later after 8pm, the same «nice african american lady» told me that i had to call & let driver know we were picking up the package at the store, i told her that why didnt she tell me that before, i had wasted my gas & time on 2 trips & didnt get anything resolved, she said no package come back another day, told her customer service sucked in miami! as everyone know — some people wants to work less for more money especially in the goverment positions!!! what bull sh**t!!! wating still for the phone