True Care Medical Center

I had been a patient here for many years and saw the employee turnover. I went there for a recent appointment and never again. I arrived ½ early for my 9:30 appointment. First strike, on the sign in sheet it asks for the reason for your visit. What happened to paitent confidentiality? Paitients had listed the reasons for their vists on the sheet. Finally at 10:15 after seeing numerous paitents who came in after me come and go, my name was called. The nurse did not have much of a command of English to be able to tell me to get up on the scale. Once in the exam room, when the nursing assistant entered and left, the door was left open. That is while I was laying on the exam table with my shirt up and attached to the EKG. At 11:30, They kept referring to the nurse practicitoner as doctor, which she is not an MD or even an EdD or JD at that. I finally left after arguing an overcharge to me for a copay. I have seen verteranarian’s offices run better than the way this was run. So sorry as it was a convinient location.

So after many years of evading a visit to the doctor’s office, I finally had to go and see a primary physician. I asked for referrals from friends and colleagues given that the last doctor I went to no longer see’s new patients (after a 6 year absence I was considered a new patient). After reading several reviews (none found on Unilocal) I decided on True Care Medical Center due to their location and positive recommendations I had heard. They have multiple doctors’ onsite which was another plus. The doctor I saw was Dr. Jana Wheatman.
The location is central if you live and/​or work by Pinecrest, South Miami or east Kendall (next to Norman Brothers). They have ample and complimentary parking.
Scheduling the appointment was simple and the appointment was given to me within a couple of days of my initial call; they do accept new patients. It was reassuring that I did not have to wait several weeks to see a doctor.
The lobby inside the clinic was big, bright and with enough seating. The staff was really nice and informative. My only concern is that front desk is not entirely closed. They front desk has two big openings but no clear windows like most clinics have. I was a little concerned because of the confidentially of one’s own personal information. Sitting in the lobby you can sometimes overhear what the staff was saying or if you were leaning over the counter you can perhaps see another patient’s personal information. I would knock a star off because of this.
The wait to see the doctor was tolerable for a new patient. Upon finally meeting Dr. Wheatman she apologized for the wait and mentioned that it was a busy afternoon. Dr. Wheatman took to the time to speak with me and hear my complaints. She took a lot of notes and provided me with a quick and impromptu examination. I did not feel rushed and I felt the ease of speaking with her and knowing I had her full attention. She spent a considerable amount with me. After our initial consultation she sent me for lab work, which by the way, you can have done in the office but it’s an additional $ 20.00; (apparently the insurance companies will not cover it if it’s done in the office). You can also have it done in a laboratory at no cost (depending on your insurance).
So far I have been highly impressed with Dr. Wheatman and her level of attention and care. I see her again next week to discuss the results of my lab work; hopefully, all will be fine.